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FreeWill Reviews 4,744

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TrustScore 5 out of 5

4.9

Legal Services
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Review summary

Created with AI, based on recent reviews

Considering 1,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of creating legal documents, such as wills and trusts, to be remarkably easy and straightforward. Many appreciated the clear, intuitive instructions and explanations provided, which helped them navigate complex legal information without confusion. The website itself is frequently praised for being user-friendly, well-designed, and effective in guiding users step-by-step through the entire process. People also valued the ability to personalize documents and the peace of mind that comes from having their wishes clearly documented. However, some customers also noted areas for improvement, such as the need for better alerts for skipped steps or more information on specific options like pour-over wills. A few other people also felt that the site was difficult to navigate or had issues with printing documents after completion.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Service

Clients share positive opinions on service, with many reviewers describing it as superior, efficient,... See more

Website

Reviewers highlight positive aspects of the website, praising its user-friendly design and clear... See more

Instructions

Reviewers express satisfaction with the instructions, consistently finding them easy to use, clear, and... See more

Product

Users describe positive interactions with product, praising its comprehensive nature and ease of use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more

Rated 5 out of 5 stars

This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more

Rated 5 out of 5 stars

How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more

Rated 5 out of 5 stars

What a great tool to personalize a final will. Avoid the excessive course of an attorney and take your own course through an easy guided way to complete a will for you to protect your family and your... See more

Company details

  1. Legal Services

Information provided by various external sources

FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Free will makes it so easy to write up…

Free will makes it so easy to write up a will even for someone like me who has lil knowledge about writing a will. They have the tools and to help you understand and comprehend what you’re doing. Thank for making this possible. ❤️🤍💙

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Can’t Download or Email Will

We went through the whole process only to be told that there was an error in downloading our Wills and contact support. The site doesn’t work.

19 February 2026
Unprompted review
FreeWill logo

Reply from FreeWill

Hello Chet,

Thank you for taking the time to share this, and we're sorry your experience with FreeWill's estate planning tools didn't go smoothly.

Our support team would be happy to help you download your documents and look into what happened. If they can't identify the issue, they can also email your documents to you directly.

You can reach them by emailing help@freewill.com. Please don't hesitate to reach out, and we'd love to make this right.

Thank you,
Jenny Xia Spradling

Rated 5 out of 5 stars

FreeWill offers a crucial service

FreeWill offers a crucial service, free of charge, and makes it accessible, with real-time communication.

The documentation is accurate and complete, meeting statutory requirements. Such a time-saver and a reliable provider.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Would have to pay lawyers hundreds if…

Would have to pay lawyers hundreds if not thousands to get all these documents for FREE. Thank you for providing these to us. It is just unfortunate that most people do not even know that your company exists. TRY TO GET COMMERCIALS OR YOUTUBE VIDEOS TO PROMOTE! Very helpful to have at disposal…even share with my own family and friends.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Finally done

I have needed to establish a will for several years. This opportunity was easily accomplished. I must finish the process but I am relieved to have the first step completed.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! It made an emotional task easy to understand and navigate through. Thank you!!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal process and service

Phenomenal process and service! I’ve wanted to do this for a long time and assumed it would be expensive and involve attorneys. I’m letting everyone know how great this company and service is!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, Easy, Valuable Process

This process was very easy, and provides incredible peace of mind. Allows you to quickly and easily document your wishes to help minimize potential stress and confusion for your family down the line.

5 February 2026
Unprompted review

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