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FreedomVoice Reviews 

2,425
•
TrustScore 5 out of 5

4.8

Phone and Internet Service
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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional knowledge, patience, and professional approach. Many people highlight the outstanding customer service, noting how helpful and efficient representatives are in resolving issues and making complex processes easy to understand. The overall service is often described as excellent, providing a smooth and user-friendly experience. However, some people mentioned experiencing unreliable service, particularly with fax functions. A few other people also felt that customer support sometimes lacked knowledge or provided insufficient answers, leading to unresolved concerns and extended wait times.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the quality and... See more

User experience

Customers had positive experiences with user experience, finding the process smooth, easy, and enjoyable,... See more

Response time

People report positive experiences with response times, with many noting quick callbacks and timely answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more

Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,425)

174 reviews in the last 12 months

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Rated 5 out of 5 stars

Talk about exceptional customer service…

Talk about exceptional customer care service provided. My rep John surely went above & beyond his job description that's for sure, I would most definitely recommend if you're looking for top tier service & speedy effective problem-solving then freedom voice should be your choice .

30 July 2025
Unprompted review

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