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FreedomVoice Reviews 

2,434
•
TrustScore 5 out of 5

4.9

Phone and Internet Service
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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and professional approach, making complex setups feel easy and interactions pleasant. Many people highlight the excellent customer service, noting quick, efficient, and helpful responses that resolve issues thoroughly, appreciating the simple and easy-to-use system for their business needs. However, some customers also noted dissatisfaction with customer service, citing issues like unknowledgeable agents, long hold times, and a lack of follow-up on unresolved problems. Additionally, a few people mentioned problems with service functionality, specifically regarding fax services not working and app unreliability.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent and helpful support.... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service, often praising the excellent and quick... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform simple and easy to... See more

Response time

People report positive experiences with response times, with many noting quick callbacks and timely answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more

Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(2,434)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Patience is a virtue

Technology makes me nervous so when explaining my problems ,I'm not always very clear and concise. But your representative was not only knowledgeable but patient and kind.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service Experience

The customer service experience I received was stellar and I appreciate how far above and beyond Titus went to help me with my support call. Support is the pillar of most business and Freedom Voice understands that very well. Thank you again for the wonderful service.

5 June 2025
Unprompted review

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