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FreedomVoice Reviews 

2,422
•
TrustScore 5 out of 5

4.8

Phone and Internet Service
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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professionalism, often highlighting their deep knowledge and ability to simplify complex setups. Many found the customer service outstanding, appreciating the friendly, courteous, and efficient approach. The overall service is frequently described as excellent, with users noting its ease of use and quick response times, contributing to a smooth user experience. However, some customers reported significant service reliability issues, including specific functionalities not working. A few others experienced poor customer service, mentioning unknowledgeable agents and issues with getting their problems resolved.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, patience, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the quality and... See more

User experience

People report positive experiences with user experience, often highlighting the ease of use and helpful... See more

Response time

Reviewers mention positive feedback about response time, with many customers experiencing quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,422)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very knowledgeable. I have been very impressed by the quality of their service and will be recommending them to anyone interested in getting their business. You guys have been great to me and I appreciate your support. Thank you for everything you’ve been the best! 5 stars and more to you guys.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable company

I always have a great customer service experience with Freedom Voice. I have been a totally satisfied customer for many years. They are very reliable.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Simple and seamless

The process to acquire the number was simple and smooth. Now I am excited to use the service in my leadership coaching/ mentoring Business

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Diane was very helpful and patient

Diane was very helpful and patient. Thank you for your great customer service skills and for offering me alternatives to my current situation. I like the customer service from this phone company. I teach LLC Classes so I will use this for my current customers.

7 April 2026
Unprompted review

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