FreedomVoice Reviews 

2,422
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, patient, and knowledgeable staff, making interactions pleasant and productive. People frequently highlight the smooth, easy, and efficient service, which simplifies complex setups and ensures a positive user experience. Reviewers also appreciate the quick and accurate responses from the team, contributing to overall satisfaction. However, some customers also noted issues with the service being unreliable or not working as expected, sometimes requiring app reinstallation or experiencing system failures. A few other people also felt that customer service was poor, mentioning long hold times, insufficient answers, or agents who lacked the necessary knowledge for effective troubleshooting.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, patience, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending it to... See more

User experience

Users describe positive interactions with the user experience, often highlighting how knowledgeable and... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more


Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,422)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Customer Service Experience

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable and made a complex setup feel easy. No stress, no confusion—just pure professionalism. I give her 1,000 stars! I’m launching my new company, E Blast Cleaning, and thanks to her, my 'front office' sounds like a million dollars. Ask for her by name👏☺️

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care


Great customer care ! I needed to change my credit card number on file and was able to do that quickly with a very experienced representative.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

It's service after the sale that matters

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep ChristianDavid was very knowledgeable. I can say after my call I was extremely happy with customer service. I would highly recommend Freedom Voice Services.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Your service does not work

Your service does not work. I should not have to uninstall and reinstall your app just to make phone calls. Despite multiple calls to support, I am repeatedly told a supervisor will call me back that has never happened.I do not have time to wait around for callbacks that never come. This phone is critical to my work helping fire victims, and people cannot reach me because your service is unreliable.I am paying for a service I cannot use and receive nothing from. This is unacceptable.
Either fix this immediately, issue a credit/refund, or cancel my service without penalty. I expect direct contact, not another ticket that goes nowhere.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

The Agent who assisted me was very helpful and patient as I am new to this service and in how to navigate the services. He ensured what I needed during the call was complete before ending the call.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Mike Valenciano

I believe my customer service rep was Mike Valenciano and he was patient and though and so nice. Probably one of the best customer service experiences I ever had. He is a great employee.

Thank You!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

The support I needed and got was fantastic

The support I needed and got was fantastic. He walked me through the steps slowly and made sure it was completed before hanging up. He don’t rush through my questions and he was very understanding of my needs

2 February 2026
Unprompted review

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