Muhummad Uwais Khilji (do a google search on companies he is associated with) has a pattern. Build up a business, then stop fulfilling orders, then declare insolvency. Done this twice, halfway though... See more
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See what reviewers are saying
Ordered 2 bottles of aftershave took account of delivery days for delays due to postal strikes but the items came in 2 separate deliverys. Got worried when only 1 turned up but after emailing was i... See more
clear description of the product . The price was better than other companies. Free delivery within 3 days of ordering. so it only remains to say thank you Fragrance for my two bottles of obsession af... See more
I have several birthdays all at once in March. I used the filter to see what fragrances and aftershave was on offer. Got some really excellent discounted products at very good prices. Each product has... See more
Company details
Information provided by various external sources
Home page | Buy Perfume, Cologne, Gift set for Women and Men | Fragrance Avenue
Contact info
United Kingdom
- www.fragranceavenue.co.uk
3.1
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Everything ok except for delivery…
Everything ok except for delivery times. Might have been the time of year but, communication is king.
21 December 2022
Well packaged and very quick customer…
Well packaged and very quick customer service replies via email
21 December 2022
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
Best price for perfume I could find
Best price for perfume I could find. Quick delivery and very well packed.
21 December 2022
Great prices
21 December 2022
Great service and speedy delivery!
21 December 2022
I ordered 5 weeks ago
I ordered 5 weeks ago, on 2nd December I recieved an email saying item had been dispatched, royal mail still haven't recieved it and neither did I, I emailed customer service to be told its royal mails fault.. (it isn't) and to leave a review.. well here's my review.. complete scam!!!!!
21 December 2022
Unprompted review
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
So here we are still no delivery
So here we are still no delivery, however i received an email asking me for a review🙄🙄🙄😡. Really. Yesterday i got a call confirming if my parcel didnt arrive today there would be a full refund and an email confirming by 5pm. I was asked to remove mt review..... still waiting for the email and refund like i would fall for that. Maybe a little more attention answering emsils and calls rather than asking us to remove our reviews😡😡😡
20 December 2022
Unprompted review
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
Hi I ordered 2 Parfums on 3.
Hi I ordered 2 Parfums on 3.
12/2022 and will pay whit PayPal 113.98 paunds But I get one perfume on 8.12/2022 Can you back my money in my bank account please I pay 2 items bit you sende just one I have resip I text you more time but you didn't answer me
2 December 2022
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
Very good product and delivery
17 December 2022
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
Better than high street shops
Lots of choice and a great selection of mini perfume sets that you won’t find in hight street shops
15 December 2022
I have not received my order yet
I have not received my order yet. Ordered 7th December.
DPD tracking says they know about my order but have not received it yet.
19 December 2022
Reply from Fragranceavenue
Hi, The tracking number: 15505987134972 shows the item was delivered correctly at 10:16 on Wed 21 Dec 2022 to the address provided.
Kind regards.
Great service and quick delivery
12 December 2022
My son has made an order
My son has made an order, then received an email to say it was cancelled. No explanation, no contact. Also they have taken the money for this product and he hasn't received a refund. I have tried calling and no answer, and i hope we hear by email, or this matter will be taken further.
Order no FA36269, Jack Hopkins.
19 December 2022
Unprompted review
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
No hassle with order which arrived ten…
No hassle with order which arrived ten days after order.
6 December 2022
Awful company to deal with
Awful company to deal with, item arrived after 3 weeks , supposed to be 24hr delivery.
19 December 2022
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
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