Muhummad Uwais Khilji (do a google search on companies he is associated with) has a pattern. Build up a business, then stop fulfilling orders, then declare insolvency. Done this twice, halfway though... See more
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See what reviewers are saying
Ordered 2 bottles of aftershave took account of delivery days for delays due to postal strikes but the items came in 2 separate deliverys. Got worried when only 1 turned up but after emailing was i... See more
clear description of the product . The price was better than other companies. Free delivery within 3 days of ordering. so it only remains to say thank you Fragrance for my two bottles of obsession af... See more
I have several birthdays all at once in March. I used the filter to see what fragrances and aftershave was on offer. Got some really excellent discounted products at very good prices. Each product has... See more
Company details
Information provided by various external sources
Home page | Buy Perfume, Cologne, Gift set for Women and Men | Fragrance Avenue
Contact info
United Kingdom
- www.fragranceavenue.co.uk
3.1
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Delivery very slow I ordered 2 bottles…
Delivery very slow I ordered 2 bottles by mistake asked if they would hold one they didnt
Not impressed!!
20 December 2022
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
Great communication & reliable delivery
19 December 2022
Great price was happy with product and…
Great price was happy with product and arrived on time for Christmas
24 December 2022
Received my perfume ASAP given that we…
Received my perfume ASAP given that we have problems with Royal Mail .
17 December 2022
Well packed but took forever to arrive
Products were well packed when they eventually arrived!
Appreciate Royal Mail disruption but other parcels ordered on the same day from other online retailers arrived much quicker.
Never did receive a dispatch confirmation email, so not 💯 certain all the delays were down to Royal Mail! Took retailer 3 days to reply to my order chase email.
Retailer needs to take responsibility for timely deliveries and possibly use a different courier?
25 December 2022
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
My parcel was over 12 days to be…
My parcel was over 12 days to be delivered. Didnt get dispatch. Otice till abt day 9 from when it was ordered. Their phones for customer service wither neva gets answered or never ring. Emails dont get responded to. Never buying from them again
21 December 2022
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
Ordered aftershave as a gift for my…
Ordered aftershave as a gift for my husband. Parcel arrived in perfect time, thank you so much.
Fairly priced and well packaged
15 December 2022
Waited around 9/10 days longer than…
Waited around 9/10 days longer than stated, kept using strikes as excuse, poor communication and service lucky to get 2 stars,
23 December 2022
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
Haven’t received my item
12 December 2022
Reply from Fragranceavenue
Hi, The tracking number: KN994881345GB shows the item was delivered correctly at 12:41, Thursday 22 December 2022 to address provided.
Kind regards.
Lack of updates with delivery dare…
Lack of updates with delivery dare unless e mail sent.
19 December 2022
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
Do yourself a favour: avoid
I wish I’d trusted the many poor reviews on here rather than taking a chance on Fragrance Avenue. 👎
I received the wrong item (due to *their* listing error that showed the picture of one Paco Rabanne product with the title of another) and emailed customer services who said to return the item for a replacement.
A few days pass and I receive an email with a refund. No correspondence or explanation for why they didn’t send a replacement – just a refund. 😡
It’s now too close to Christmas to get the product in time from another retailer and I’m going to have to explain to someone why they’ve not got a present to open on Christmas Day.
Incredibly poor and unprofessional service. Lesson learned: pay a few extra pounds, shop with a company that has a positive rating in reviews and save yourself the hassle.
7 December 2022
Unprompted review
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
No communication and two weeks to…
No communication and two weeks to deliver the product
5 December 2022
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
No delivery of the perfume ordered on 7th December, then an hour after posting a review on Trustpilot on 22nd Dec. the perfume was delivered.
I ordered the perfume on 7th December as an important Christmas present- the website said it was in stock and I received confirmation of the order saying that I would be contacted when the perfume was to shipped. Since then I didn't have any communication from Fragrance Avenue and nothing had been delivered. With only a few days to go before Christmas I was getting worried, especially as it wasn't possible to get through by telephone to customer services (and an email I sent produced an automated reply saying the offices were closed until 27th Dec!). However, within an hour of first posting a 1 star review on Trustpilot, the perfume was delivered (surely a coincidence?). So I've amended my star rating upwards a little.
22 December 2022
Unprompted review
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday
Ordered this on the 4th December and as…
Ordered this on the 4th December and as yet it still hasn’t arrived!!
22 December 2022
Reply from Fragranceavenue
Hi, the tracking number: KN990600858GB shows the item was delivered correctly at 13:29, Friday 23 December 2022 to address provided.
Took weeks to be delivered
Took weeks to be delivered. On a positive note customer services replied to my query quickly.
4 December 2022
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
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