Ordered 4 t-shirts at 19:55 got a dispatch email with tracking at 22:33. 2nd time ordering last arrived fast also. T-shirt are good heavy material. Only issue was the money t-shirt the medium is ve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Footasylum because it has a great selection of brands and styles, making it easy to find clothes and trainers I like. The website is easy to use, delivery is reliable, and there are often good... See more
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Prompt delivery and arrived well packaged. Unfortunately, I had an issue with returns label, not Foot Asylum fault. Niranjee from their customer service team was quick and efficient in resolving my... See more
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Usual great choice, especially on line where they have more Adidas products. Smart Adidas lightweight jacket, I already have it in blue but the green was irresistible in the sale. Lovely staff in Wrex... See more
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Company details
Written by the company
Established back in 2005, Footasylum has made a name for itself as one of the leading retailers of fashion streetwear and sportswear. Always on the lookout for new and upcoming brands, we’ve got our finger firmly on the pulse of the street and sports fashion scene. Shop the latest releases from streetwear giants Nike, adidas Originals and Jordan, update your activewear with Under Armour, Monterrain and The North Face or give your look a premium feel with Calvin Klein, Tommy Hilfiger, and Alessandro Zavetti. Whether you shop with us online or in store, at Footasylum we aim to defy ordinary and pride ourselves on our huge range of footwear and apparel. Our in-store team are always eager to help, hooking you up with the latest streetwear and our mailing list will keep you in the know on all things Footasylum.
Contact info
United Kingdom
- customerservices@footasylum.com
- www.footasylum.com
4.5
Excellent
86K reviews
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Reply from Footasylum
Thanks so much for the 5-star review, Lewis! We're delighted to hear you had a great experience with us. Hope to see you again soon for your next purchase!
The staff in the Middlesbrough store…
The staff in the Middlesbrough store were so helpful I couldn't find what I was looking for in store so the young man did it on line for me and as it was a birthday present I was wanting and he was very pleasant and got it delivered to the store for me in time for my grandson s birthday xxx
15 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Maureen! We're delighted to hear that our team in Middlesbrough was so helpful and that they went the extra mile to get your grandson's birthday present sorted in time. We love knowing you had a smooth experience with us. Hope to see you again soon!
Great customer service by Yash
Yash quickly resolved an issue and forwarded required info to my WhatsApp.
Great customer service
20 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the 5 stars, Sharune! We're delighted to hear that Yash was able to resolve your issue quickly and get the required info to you via WhatsApp. We love knowing you had a smooth experience with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5 stars, Emma! We're delighted to hear your delivery was quick and that you’re happy with the products. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Ordered on a sunday
Ordered on a sunday, paid for next day delivery it arrived at dinner time on the expected day, fab delivery fab product. Happy 😆
20 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the 5 stars, Lydia! We're thrilled to hear your order arrived right on time and that you're happy with the product. It's great to know you had a fab shopping experience with us. Hope to see you again soon!
Great customer service
20 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the 5 stars, H Dool! We're delighted to hear you had a great experience with us. We love knowing you enjoyed your shopping and hope to see you again soon! If you ever need anything else, give us a shout.
Reply from Footasylum
Thanks so much for the 5 stars, Michelle! We're delighted to hear your order was quick and easy, and that your delivery was swift. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5 stars, Julius! We're delighted to hear you had a great experience. We love knowing you enjoyed shopping with us. Hope to see you again soon!
Great service
I’ve ordered many trainers from here, the updates are very helpful and the delivery is always on time!
17 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Marco! We're delighted to hear that your orders have been smooth with helpful updates and on-time deliveries. It’s great to know you enjoy shopping with us. Hope to see you again soon for your next pair of trainers!
Reply from Footasylum
Thanks so much for the 5 stars, Luke! We're delighted to hear that your product arrived as promised. It's great to know you had a smooth shopping experience with us. Hope to see you again soon!
Grabbed a rare bargain!
Easy site. Got a bargain on a high quality pair of shoes that I could see anyone else stocking. Cheap, quick and I'm super happy. They threw in 3 pairs of FREE socks too. Amazing!
17 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review! We're thrilled to hear you found the site easy to use and scored such a great deal on those shoes, plus the bonus socks. It’s awesome to know you’re super happy with your purchase. Hope to see you again soon for more great finds!
Not happy box came damaged not good has…
Not happy box came damaged not good has it is a birthday present.
7 July 2026
Reply from Footasylum
Hi Elaine,
Thank you for your review, and I’m really sorry to hear about the damaged box. I completely understand your concerns, and frustration on this situation. Please accept our apologies; this is certainly not the experience we aim to provide. We have emailed you with the details and how to resolve this.
We appreciate you bringing this to our attention, and we’ll do everything we can to put this right for you.
I paid £7.99 for next day delivery and…
I paid £7.99 for next day delivery and didn't receive it until 3 days after. Contacted footasylum by chat online and they weren't bothered. Why offer next day and make people pay extra for delivery and then dont despatch on time.
This isnt the first time I have had issues with footasylum as I never received a refund for returned goods last November but gave up the fight as I wasnt getting anywhere.
I wouldn't use them again but they have the choice for my 13year old son
14 July 2026
Reply from Footasylum
Hi Jane,
Thank you for your review, and I’m really sorry to hear how frustrating this situation has been for you – I completely understand your concerns, and frustration on this situation. Please accept our apologies; this is certainly not the experience we aim to provide.
Please contact our customer service team with your order details using the link below, and we will do everything we can to resolve this issue as quickly as possible for you:
https://www.footasylum.com/contact/
Our Customer Service team is available Monday to Sunday, 8:30am – 7:00pm (UK).
Thank you for your patience and understanding.
The employees were great and polite
The employees were great and polite. I got my parcel in 2 days with no charges. I loved the service from footasylum.
18 July 2026
Unprompted review
Reply from Footasylum
Hi Ayyan,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team and that your parcel arrived quickly. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Excellent delivery service
Excellent delivery service, and prices are are perfect for top quaility clothing
20 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the 5 stars, Elsie! We're delighted to hear you think our prices are perfect for top quality clothing. It’s fantastic to know you’re happy with your shopping experience. Hope to see you again soon for your next stylish find!
Easy to order and arrived on time.
14 July 2026
Reply from Footasylum
Hi Andrew,
Thank you for your kind words! We're delighted to hear that you found the ordering process easy and that your order arrived on time. If you need any further assistance or have any questions, feel free to reach out.
Thanks again for choosing Footasylum!
All ways on time or when pick up from…
All ways on time or when pick up from store really nice service
15 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Isabel! We're delighted to hear that your order arrived on time and that you received great service. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Usual great choice
Usual great choice, especially on line where they have more Adidas products. Smart Adidas lightweight jacket, I already have it in blue but the green was irresistible in the sale. Lovely staff in Wrexham.
14 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Dean! We're delighted to hear you’re pleased with your Adidas jacket and that you found the green irresistible in the sale. It’s great to know you enjoyed shopping with us and received friendly service in Wrexham. Hope to see you again soon for more stylish picks!
Reply from Footasylum
Thanks so much for the 5 stars, Svjetlana! We're delighted to hear you found our service to be easy, fast, correct, and reliable. It’s fantastic to know you had a smooth shopping experience with us. We really appreciate your kind words and hope to see you again soon! If you ever need anything else, just give us a shout.
Top-quality products
Top-quality products, competitive prices, fast dispatch, and Delivery when using Royal Mail. Thank You
16 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic 5-star review, Ian! We're thrilled to hear you appreciated our quick dispatch and reliable Royal Mail delivery. It’s great to know you had a smooth shopping experience with us. Hope to see you again soon for your next purchase!
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