Folio London Reviews 

Folio continues to let residents down with lifts that are constantly breaking with no permanent solution in sight. Flats are high up and it’s a real difficulty for elderly people, prams and disabled people to enter and leave the flats. Property managers also don’t reply to you until you pester them which is frustrating. Emergency repairs you also have to chase again and again

Living under Folio London’s management has been a constant source of frustration. The way they run the estate feels careless and unresponsive. Basic issues like repairs, maintenance, and communication are either ignored or dragged out for months. Tenants are rarely updated, and when we do get a reply it’s often vague or dismissive.

It feels like Folio prioritises collecting rent and charges rather than looking after the residents or the estate itself. Things that should be simple — like ensuring safety, resolving service charge disputes, or maintaining communal areas — turn into endless back-and-forth with no real solution.

If you want a landlord who genuinely cares about residents and the community, Folio London is sadly not it.

Residents of the Bakersfield building are suffering because the elevators keep breaking down, and Folio is doing nothing effective to fix it. They repair it, and just a few hours later it stops working again. Several residents have even been trapped inside the lifts. It’s unacceptable and shows a complete lack of respect and care for mothers, children, elderly people, workers, and those with disabilities living on the 8th floor. We deserve better!

Charlie was excellent in the handling of my new tenancy. Good communication and punctuality. Couldn't have asked for better

Honestly this was a great company to rent from. They were really friendly and helpful, and exceptionally accommodating of our large dog.

They really try to embody a sense of community in their properties, and they were clearly good judges of character as all the tenants were lovely as well.

Any issues were dealt with promptly. Our Property Manager, Agata Sungaila, was a genuine and lovely person and worked hard to answer our questions and solve our problems.

When the tenancy ended there were no nasty surprises and they even waived a few costs.

Very happy :)

They are scammers,they stole my money!!!

Our experience with Folio has been excellent thus far. Our contact Charlie was timely, and very helpful in navigating the process in securing the property.

I’ve recently started my journey with folio and they’ve really helped me to get my home easily. Specially ms kornelia has been a great support was was with me till I get the place . She made the process so fast and easy for me . I’m glad that I could choose this agency to get my home. Thank you once again.

Charlie was accommodating, honest and responsive.

Kornelia was amazing throughout the whole process , very professional and helpful

Brilliant experience with Folio!
I first dealt with Francis during the offer stage, and he was a huge help in getting the referencing started. When he had to go away, he left us in the very capable hands of Charlie. We ran into some issues with the guarantor process through Goodlord, but Charlie was incredibly patient, supportive, and always willing to help, even while managing other tenants. Both Francis and Charlie made the whole process so much smoother, and I couldn’t be happier with the service we received. Would recommend using Folio to anyone! Now we just can’t wait to move in and settle into our new home!

Over the past five years, I have been a tenant of one of this company’s properties and am astounded by the high ratings they have on Trustpilot. It is possible that my experience was influenced by residing in a less affluent area, where I felt a lack of concern from the property management.

Throughout my tenure, the intercom system remained defective, so I had to go up and down for simple deliveries (nice cardio lol :P). Property management often failed to respond to phone calls, emails, and general contact attempts. Furthermore, property managers were changing constantly. Repairs were undertaken in a rushed and subpar manner. Tbh, I would do a better job if the contract hadn’t prevented me from doing so. Even after the repairs, for example, mould patches persisted in the apartment. The apartment itself was constantly cold or hot (lack of proper insulation), and you were hearing everything. The property lacked CCTV, although they say it was working (stolen property from me). Main entrance doors were frequently damaged and never properly fixed.

Whenever I attempted to address these concerns, I had to contact their owners, the Nothing Hill Genesis, to even get a response. Their primary expertise appears to be in increasing rent, shareholder income, and managing late payments. Good for me, I have never missed one because they would probably send the Anti-Terrorist Squad lol :)

And at the end, I had to wait weeks for the return of the deposit because of their mess in communication. Finally, it took one smart person there to finish this in one call. She should be a director in this company.

The only reason I gave 2 stars is because the location itself was lovely. Everything else was questionable.

I would not recommend it unless something changes.

Francis Hargreaves,
is a professional with ability to resolve the issues.
He has got a strong communication with a very friendly approach.
Promptly answers emails and keep me informed .
He provides clear updates .
Highly recommend the service and I really appreciate the service from Francis ..

MARINA ATHANASIADI

They are a scam, be careful with them. They will give you average apt, then at the end will keep your deposits, qnd bill you for decorations and everything else they can take from you. And pay 3x the rent after you leave.

Very appreciative of Folio. Great customer service and would highly recommend. Especially grateful for Kornelia, she was great and always responded quickly and efficiently with any questions or concerns I had.

Great service from both Francis and Charlie. Helped me find the perfect flat and made the process seamless. Thank you again for all your help!

So happy with Sterling Place, after ages trying to speak to agent, I got through to Francis and he helped me get this lovely Studio property.

Thanks Folio your great

Francis was amazing and helped me through the referencing process seemless