Folio London Reviews 

1,125
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the property managers and team members for being exceptionally helpful, friendly, and quick to respond to any questions or property requests. People note that the moving process is smooth and stress-free, with staff members going above and beyond to ensure tenants feel fully supported from start to finish. However, some reviewers were not happy with the communication and response times, mentioning that messages were frequently ignored or delayed for several weeks. A few other people also felt frustrated when trying to resolve urgent repair issues or deposit disputes without receiving any meaningful support or updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and accommodating agents... See more

Service

Users describe positive interactions with service, highlighting a professional, transparent, and genuinely... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful and responsive.... See more

Response time

Consumers find response time to be positive, highlighting that communication is prompt and clear. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting how smooth, organised, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’d like to say a big thank you to Mark for his excellent support during our time at Halo Tower. He has always been quick to respond, happy to approve and arrange works, and proactive in liaising wit... See more

Company replied

Rated 5 out of 5 stars

Agata is honestly the best property manager ever! She has been my property manager for 4+ years now and has been incredibly helpful with all the little things around my property and is always will... See more

Company replied

Rated 5 out of 5 stars

I’ve been with folio for a year now. Mark Hanley is the property manager. He is professional and always responds to emails in a timely manner. He is usually available for face to face discussions too... See more

Company replied

Rated 5 out of 5 stars

Our property manager was Agata and she was incredibly helpful at all times. She let us know when she would be away and who to contact in her absence. During our first couple of weeks in the proper... See more

Company replied


Company details

  1. Furnished Apartment Building
  2. Apartment Building
  3. Apartment Rental Agency
  4. Real Estate Agency
  5. Real Estate Developer
  6. Real Estate Rental Agency

Written by the company

At Folio, we are passionate about finding you a home that you will love. We have been matching up people with properties since 2007; establishing great relationships, opinions and feedback that strive us to be different.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,125)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kornelia is the best agent I have ever…

Kornelia is the best agent I have ever come across. She communicates so well and is very passionate about her work. Truly grateful for her assistance.The whole process until finally signing the rental agreement was so smooth and professional. Very grateful to the team at large. Keep up the good work.

14 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thank you for the positive review! So glad to hear you had a smooth process with us 😊

Rated 5 out of 5 stars

Recommended!

Kornelia was very helpful and quick. She went out of her way to work out of office hours to ensure that we get the nessecary forms and documents in order to apply the same day. Every question that we had were answered accurate and immediately. Overall, very responsive and helpful, I would defenitely recommend.

20 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the review and recommendation Frankie, pleased to hear you had a great experience!

Rated 5 out of 5 stars

I have nothing but praises with Folio London

I have nothing but praises with Folio London, especially with Kornelia who handled our letting process quickly and efficiently. I only had one week left in my previous tenancy and had a series of unfortunate events but Kornelia helped me get the property as soon as possible - a real life saver! Referencing checks was quick as well, it took less than 24hours.

Highly recommend Folio, especially Kornelia!

21 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks Maria, so glad you had a quick and efficient process, enjoy your new home!

Rated 5 out of 5 stars

Kornelia was very attentive and…

Kornelia was very attentive and supportive in this process, made my house hunting process very smooth. Thank you!

4 August 2025
Unprompted review
Folio London logo

Reply from Folio London

We are so pleased to hear you had a smooth experience with Folio, thanks for the review!

Rated 5 out of 5 stars

Renting experience with Folio

I had the absolute pleasure of working with Charlie Morton from Folio. From start to finish, Charlie was professional, attentive and genuinely committed to helping me every step of the way. He kept me well informed, answered all of my questions with patience and went above and beyond to make the entire process smooth and stress-free.

His knowledge, communication and dedication truly stand out and it’s clear he really cares about delivering the best outcome for his clients. I highly recommend Charlie to anyone looking for a negotiator who provides outstanding service — he is a real credit to Folio!

19 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the positive review and recommendation! We are pleased to hear your experience with Charlie 😊

Rated 5 out of 5 stars

Extremely professional and speedy…

Extremely professional and speedy process from contacting Folio regarding a viewing all the way to signing a tenancy agreement! I was impressed with my agent Francis' quick response times to my messages which is rare in estate agency unfortunately! Thanks Folio and big thanks to Francis

19 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the review! We are happy to hear you had a positive experience with Francis and the Folio team.

Rated 5 out of 5 stars

Folio Review

After months of searching for properties to move into and being let down by multiple landlords. Charlotte from Folio London came in and saved the day and we moved into our beautiful property just a few weeks later. 10/10 from Charlotte with everything she did for us, I highly recommend folio.

13 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thank you for the recommendation Ray. We are so glad you had a pleasant experience, enjoy your new home!

Rated 5 out of 5 stars

I had a viewing of a flat with Kornelia…

I had a viewing of a flat with Kornelia who was very helpful from the first moment and very supportive with all the documentation. Appreciate the help for renting a flat. Thank you!

7 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thank you for the review, we are glad you had a positive experience 😊

Rated 5 out of 5 stars

Charlie Morton has made our experience…

Charlie Morton has made our experience of finding our next home the least stressful experience I’ve ever had.
I’ve worked as a head of lettings before, and I can honestly say that Folio has found a good one with Charlie. He’s professional, responsive, and really informative, as well as taking in to account our needs and circumstances. He’s also managed to provide us a home that suits us and where we don’t have to compromise with our cats, and that is a top quality to have in an agent, so Folio have really hit the mark with this standard of estate agency.
If you ever get the chance to rent through Folio, grab it!
Thanks for all your hard work Charlie!

Gemma, Jack, Ronnie, & the Cats

1 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the review Gemma, We are pleased to hear you had a positive experience with Charlie and Folio 😊

Rated 5 out of 5 stars

Charlie from Folio was so helpful in…

Charlie from Folio was so helpful in making all arrangements for viewing and also revert back on time for queries. Definitely will recommend for smooth and seamless onboarding to anyone looking out to move to new place.

13 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for sharing your experience, glad we could be of assistance 😊

Rated 5 out of 5 stars

Service was swift and precise

Service was swift and precise. My Letting Negotiator (Wendy.N) was fantastic and she made this supposed to be stressful process easy and I really appreciate the team effort, thank you folio.

12 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for sharing your experience, we are pleased to hear you had a swift experience!

Rated 5 out of 5 stars

I had an outstanding experience working…

I had an outstanding experience working with Kornelia during my search for a flat. From the very beginning, she was professional, attentive, and incredibly helpful throughout the entire process. She took the time to understand exactly what I was looking for and was always quick to respond to any questions or concerns I had.

Thanks to her dedication and support, I was able to secure a flat that perfectly meets my needs. I highly recommend Folio London to anyone looking for a hassle-free and professional letting experience. A truly exceptional service.

6 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thank you for the recommendation! We are glad to hear you had such a good experience, enjoy your new home 😊

Rated 5 out of 5 stars

Effective communication and efficiency.

I am extremely pleased with the outstanding service provided by the letting agent. From the very beginning, their professionalism, responsiveness, and attention to detail were evident. They demonstrated a clear understanding of the market, offered honest and insightful advice, and ensured the entire letting process was smooth and stress-free.

5 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thank you for the feedback we are happy that your experience was smooth and stress-free!

Rated 5 out of 5 stars

Folio has been great so far

Folio has been great so far. Just moved in to our apartment in Beckton. Charlotte, from Folio, showed us the place. She was extremely professional, kind and very responsive to all our messages. The process went smoothly with no hidden costs.

1 August 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the positive feedback 😊

Rated 5 out of 5 stars

Had an amazing experience with…

Had an amazing experience with Kornelia. I have been with Folio for some time now and Kornelia helped with some viewings. She was super helpful and made everything efficient!

29 July 2025
Unprompted review
Folio London logo

Reply from Folio London

We are so happy to hear you had a smooth experience with our team, thanks for the feedback 😊

Rated 5 out of 5 stars

I booked viewing with Folio and ended…

I booked viewing with Folio and ended up renting the place. Kornelia was of huge help as she made the process quite easy by being in regular communication, accomodating my time and request and guiding me through the letting process.

10 July 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the positive feedback, enjoy your new home 😊

Rated 5 out of 5 stars

Seamless Letting Experience

Kornelia has been incredibly responsive and positive throughout the process of showing me apartments in Royal Wharf, London. She replies promptly and has helped clarify all my questions, making it easier for me to make an informed decision. I’m happy to be living with Folio.

4 July 2025
Unprompted review
Folio London logo

Reply from Folio London

Thank you for sharing your feedback Shayan, pleased to hear it was such a positive experience for you!

Rated 5 out of 5 stars

Good support

We were very well supported by Charlie when working with Folio.
They offered a good price condition and solved all the bureaucracy very fast

29 July 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the feedback Pablo! 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look