FocalAgent Ltd Reviews 

582
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the assigned professionals always arrive on time, act in an extremely professional, polite, and friendly manner, and truly make property owners feel completely relaxed throughout the entire appointment. Many people deeply appreciate the exceptional attention to detail when capturing property photos, producing virtual tours, and preparing precise floor plans that successfully help homes sell quickly on the market. Some reviewers were not happy with the overall service, specifically mentioning frustrating issues such as missing measurements on floor plans, rushed appointments, or unwanted everyday items accidentally appearing in the final promotional photos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professional demeanor and... See more

Service

Customers consistently note positive experiences with service, highlighting that photographers arrive on... See more

User experience

Consumers find user experience to be positive, describing the process as fast, easy, and smooth from start to... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the fantastic images,... See more

Product

People report ambiguous experiences with product, as many consumers praise the amazing photos and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Focal were booked through our estate agent for house photography. As the house was empty we didn't see the photographer ourselves but we were contacted by text by Focal who kept us informed of when h... See more

Rated 5 out of 5 stars

The photographer gave me clear advice on how to present the rooms better. He took replacement shots and videos when the first go was in any way disappointing. He did not hurry, so was very thorough in... See more

Rated 5 out of 5 stars

I had a really fantastic recent experience with FocalAgent Ltd who were engaged to take photographs to support the sale of my house. An appointment was made for a time convenient to me and the photogr... See more

Rated 5 out of 5 stars

David, the Photographer, arrived on time and was very professional and friendly. We are currently preparing, along with the Estate Agent, to sell our property. David took photographs of our home and... See more

Company replied


Company details

  1. Photography Service
  2. also in
  3. Aerial Photographer
  4. Photographer

Written by the company

5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci


Contact info

4.9

Excellent

TrustScore 5 out of 5

582 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(582)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Focal were booked through our estate…

Focal were booked through our estate agent for house photography. As the house was empty we didn't see the photographer ourselves but we were contacted by text by Focal who kept us informed of when he would be there, and also sent us a guide of how to prepare the property for pictures. We were highly impressed with the photos. Once we authorised them, our house went live on the market and in less than 24 hours we secured a viewing!!
We would use their service again with no hesitation.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional

The Agent was on time. Courteous, polite and professional. I would be happy to recommend.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

FocalAgent recommendation

FocalAgent conducted the listing photography and Energy Certificate appraisal for my property. I found Mark and his assistant very friendly, efficient and professional. The whole experience was very positive and stress free.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional and efficient service.

Photographer arrived promptly despite heavy traffic in the area and immediately got on with the job. Very professional and personable, inspired confidence. Pre-appointment information on staging was extremely helpful. Results were delivered the next day, the property wss on the market within 24 hours with a viewing booked less than an hour after going online.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Can Well Recommend

Focal Agent arranged for Chris to photograph my house for upcoming sale of the property. The photographer was really professional in his manner and photography to achieve optimum pictures. The advice Focal Agent give you about staging your rooms to get optimum viewing and response was very effective and well worth the effort. I can well recommend them.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Focal Agent

A photographer from Focal came to photograph my house on so I can put it on the market. He was very professional but also nice to talk to. The photographs he took are fantastic and I am very happy with them.

20 May 2026
Unprompted review
Rated 3 out of 5 stars

Not what I expected from professionals

We had our property pictures taken and although they were clear, they were very basic. I would have expected the dog mattress to be moved out of view and for the house to be showcased. When looking for a property myself I look for details homeowner have designed, showing the house is a home, not just bricks and mortar. We have a lovely garden with the sink overlooking it. I would have expected pictures of the view from the sink overlooking roses etc. my house was not showcased to its best, and although it doesn’t hold a million pound price tag I would have expected it to look what it is being advertised at. Sp many shots were missed and the one that did look nice had a dog mattress in it.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Stacy was superb

Stacy my agent was superb. Fast, always available via text, and brilliant photos. Flat looks better than I thought it could on the website

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Just put are home up for sale and we…

Just put are home up for sale and we had a appointment with this company to come and take the pictures and he was very polite and helpful and had all the equipment and looks very professional but I've not seen the pictures yet because he only done it today

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. Chris knew exactly how to photograph the house to show it at its best. He also prepared a very detailed floor plan.
We would highly recommend his services.

11 May 2026
Unprompted review

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