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FocalAgent Ltd Reviews 

582
•
TrustScore 5 out of 5

4.9

Photography Service
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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the assigned professionals always arrive on time, act in an extremely professional, polite, and friendly manner, and truly make property owners feel completely relaxed throughout the entire appointment. Many people deeply appreciate the exceptional attention to detail when capturing property photos, producing virtual tours, and preparing precise floor plans that successfully help homes sell quickly on the market. Some reviewers were not happy with the overall service, specifically mentioning frustrating issues such as missing measurements on floor plans, rushed appointments, or unwanted everyday items accidentally appearing in the final promotional photos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professional demeanor and... See more

Service

Customers consistently note positive experiences with service, highlighting that photographers arrive on... See more

User experience

Consumers find user experience to be positive, describing the process as fast, easy, and smooth from start to... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the fantastic images,... See more

Product

People report ambiguous experiences with product, as many consumers praise the amazing photos and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Focal were booked through our estate agent for house photography. As the house was empty we didn't see the photographer ourselves but we were contacted by text by Focal who kept us informed of when h... See more

Rated 5 out of 5 stars

The photographer gave me clear advice on how to present the rooms better. He took replacement shots and videos when the first go was in any way disappointing. He did not hurry, so was very thorough in... See more

Rated 5 out of 5 stars

I had a really fantastic recent experience with FocalAgent Ltd who were engaged to take photographs to support the sale of my house. An appointment was made for a time convenient to me and the photogr... See more

Rated 5 out of 5 stars

David, the Photographer, arrived on time and was very professional and friendly. We are currently preparing, along with the Estate Agent, to sell our property. David took photographs of our home and... See more

Company replied

Company details

  1. Photography Service
  2. also in
  3. Aerial Photographer
  4. Photographer

Written by the company

5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci

Contact info

4.9

Excellent

TrustScore 5 out of 5

582 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(582)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Photographer for House Sale

Very professional, courteous and friendly. The photographer was on time, efficient and explained how the appointment would proceed. The photographer also provided advice prior to the appointment regarding home staging and preparing the property to be shown in its best light. Very impressed with the service and the photographs taken and would highly recommend.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Paul

Highly recommend Paul! He was very friendly and professional. He was super helpful and understanding of the fact that I was working from home, and he was even great with my dog. A seamless and pleasant experience

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Agent arrived on time was very polite and friendly felt very comfortable

Highly recommended

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing photography and drone work

Ovidiu was absolutely amazing! Very professional photography and his drone work is amazing. Nice friendly person and showed respect for our property. Highly recommend for superb photography and drone work. Absolutely delighted. Thank you. A credit to you.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with focal agent

Great experience with focal agent, would definitely recommend .Quick to organise an appointment that was convenient for me. Communication was excellent. Simon the photographer, was excellent.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Thomas spent 90 minutes taking photos and video and measuring every room for the floor plan. Polite and thorough. We were very impressed.

21 April 2026
Unprompted review

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