As a broker with 35 years of experience, I have to give thanks to Fleet and the great team that have been looking after my cases over the years and after the latest two completions. The Fleet team of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t recommend Josh Parker highly enough. As my BDM at Fleet Mortgages, he went above and beyond at every stage of the process and played a vital role in getting my deal over the line. His proactiv... See more
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Sometimes it really is the simple things which make a difference. It was a pleasant surprise to receive a call from Fleet Mortgages this morning to pro-actively advise us that a new lower rat... See more
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Historically I had found Fleet quite difficult to deal with. Their underwriting process required a lot of info, often far too much! Of late I am pleased to say this has improved hugely, underwriting i... See more
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Company details
About Fleet Mortgages
Written by the company
Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.
Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.
Start the buy-to-let conversation with Fleet today.
Contact info
Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP, United Kingdom
- 01252 916 800
- www.fleetmortgages.co.uk
4.3
Excellent
258 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I found staff on the phones very…
I found staff on the phones very helpful, systems are good and great support and updates
22 January 2026
Reply from Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Reply from Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Great experience!
Great experience!
Fleet pre-underwriting matched up with the process I followed, allowing me to package my case and then breeze through underwriting confident my client meets the lending criteria!
13 January 2026
Unprompted review
Reply from Fleet Mortgages
Thank you for taking the time to leave us a review. We're delighted to hear that we could help you and your customer and we look forward to working with you again soon.
I have been working more closely with…
I have been working more closely with Fleet for the last 12 months, and have been extremely impressed with their delivery and do what they say they will. You have the ability to speak to the underwriter, and there criteria is very clear, and precise. They do not, like a lot of other lenders move away from policy and look for holes, and keep things simple. I will continue to support a lender like this.
1 December 2025
Unprompted review
Reply from Fleet Mortgages
Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.
Surprisingly
Surprisingly, even with four mortgages, they handle everything with the care and attention you'd expect for a first-time buyer.
30 December 2025
Unprompted review
Reply from Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Reply from Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Amazing
Had a great experience , the BDM and underwriter are very helpful but only one suggestion of asking relevant questions while underwriting.
13 December 2025
Reply from Fleet Mortgages
Thank you for taking the time to share your experience with us and we look forward to working with you again soon.
Got there in the end
Fleet have offer great pricing & a really easy to use website. Their ethical approach is good and the team are always polite & friendly. However, it took around 2 months to get a mortgage offer, and a lot of back & forth. We were told that several times our case was 'forgotten'. We were asked several questions about the income of someone whose income we weren't using, and it seemed no-one took an overview of the case. The valuation fee was the highest of anyone... As always, you get there, but it's painful
15 December 2025
Reply from Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Quick Service
Very helpful with a property that could have potentially been an issue for some lenders. From the application to offer was very quick and was kept informed at every step.
21 November 2025
Reply from Fleet Mortgages
Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.
Fleet got the job done
Fleet got the job done. As usual. They like their paperwork, but never had a client rejected by them. Client portfolio was large. Complicated case. Well supported. Many thanks.
11 December 2025
Reply from Fleet Mortgages
Thank you so much for your 5* review, we really appreciate it. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to working with you again in the future.
I had a complicated case
I had a complicated case , so it was very helpful to be able to always speak to someone. In particular, to have direct access with the underwriter made a big difference, and not something many lenders allow.
1 December 2025
Reply from Fleet Mortgages
Thank you so much for your feedback. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.
Approachable AND Professional
Approachable, yet professional. Prompt response on a tricky case.
3 December 2025
Reply from Fleet Mortgages
Thank you so much for taking the time to leave us a 5* review, we really appreciate it.
Great service
Great service from Thai in Underwriting and my BDM David Lockwood. They helped me get a complex portfolio BTL client's cases placed. We are hoping to be able to place more with Fleet in the future for this client and future clients.
1 December 2025
Reply from Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
From the very first telephone call with David Lockwood
From the very first telephone call with David Lockwood, I was confident - i had found the best solution for my customers 2 mortgage applications. Fleet Mortgages did exactly what they said they would and progressed both applications quickly, with a customer focussed approached to lending.
1 December 2025
Reply from Fleet Mortgages
Thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to David Lockwood and Josh Mynard. We look forward to working with you again.
Approachable but slow
The lender have policies that are approachable however their systems need updating and the underwriting process is slow. They also request more documents and information than a lot of other lenders.
19 November 2025
Reply from Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Nice easy process
25 November 2025
Reply from Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Fleet demonstrates efficiency: They combine speed, professionalism, and clear communication, making the process smooth and straightforward
Fleet demonstrates efficiency, professionalism, and responsiveness throughout the process,
10 November 2025
Reply from Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Time delays
Every time that any questions raised were answered either the same day or the next working day the application went to the back of a new queue.
3 October 2025
Reply from Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Getting worse
Shocking got 4 mortgages and they treat you like your 1st time buyer ,
5 November 2025
Unprompted review
Reply from Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages, we take feedback seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800 or complaints@fleetmortgages.co.uk
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/
Great experience
Great experience, really helpful and allowed my client to complete quickly.
31 October 2025
Reply from Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
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