I can’t recommend Josh Parker highly enough. As my BDM at Fleet Mortgages, he went above and beyond at every stage of the process and played a vital role in getting my deal over the line. His proactiv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sometimes it really is the simple things which make a difference. It was a pleasant surprise to receive a call from Fleet Mortgages this morning to pro-actively advise us that a new lower rat... See more
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As a broker with 35 years of experience, I have to give thanks to Fleet and the great team that have been looking after my cases over the years and after the latest two completions. The Fleet team of... See more
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Historically I had found Fleet quite difficult to deal with. Their underwriting process required a lot of info, often far too much! Of late I am pleased to say this has improved hugely, underwriting i... See more
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Company details
About Fleet Mortgages
Written by the company
Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.
Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.
Start the buy-to-let conversation with Fleet today.
Contact info
Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP, United Kingdom
- 01252 916 800
- www.fleetmortgages.co.uk
4.4
Excellent
259 reviews
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Replied to 100% of negative reviews
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Good rates, great service
Good rates. Very helpful broker line and quick to Offer. Happy to recommend
3 July 2026
Reply from Fleet Mortgages
Thank you for taking the time to leave us a review. We're delighted to hear that we could help you and your customer and we look forward to working with you again soon.
Helen my underwriter was excellent.
3 August 2026
Reply from Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
Your BDM Helen Mcnamara was extremely…
Your BDM Helen Mcnamara was extremely helpful in her advice and getting the application through to the mortgage offer.
3 August 2026
Reply from Fleet Mortgages
Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.
Great criteria and often looking to…
Great criteria and often looking to lend. The team are always very helpful and can speak with underwriters when needed. The timescales are too long though and the document requirements could be streamlined.
27 July 2026
Reply from Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Process to get an offer issued takes a…
Process to get an offer issued takes a long time and amount of documentation requested is way over what other lenders ask for unfortunately
16 July 2026
Reply from Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
On the occasions I have submitted…
On the occasions I have submitted business I have always Found the service brilliant
Jess has always been very helpful and prepared to "go the extra mile" to resolve any issues
Rhys has also been available to discuss a case and has used a sensible approach to underwriting
I will continue to use Fleet wherever possible based on past experiences
Jess has been brilliant!!
1 April 2026
Reply from Fleet Mortgages
Thank you so much for your feedback. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.
Hannah Chatfield is one of the best…
Hannah Chatfield is one of the best TBDMs I've had the pleasure of working with. Very proactive on getting cases across the line, thinking outside the box to call me if there is something she thinks will help get a case across the line.
Hannah thank you yet again for anther case well executed to offer.
16 July 2026
Unprompted review
Reply from Fleet Mortgages
Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.
BDM support as been amazing
BDM support as been amazing
I had an application in for a client where a couple of things came up taking it outside of policy but with the support of our BDM Helen McNamara, the case was agreed as an exception and has now completed. It's great to be able to work with a lender that looks for solutions rather than just declining cases.
10 July 2026
Unprompted review
Reply from Fleet Mortgages
Thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Helen and we look forward to working with you again.
Really pleased that Fleet pointed out a…
Really pleased that Fleet pointed out a rate reduction - appreciated.
1 July 2026
Unprompted review
Reply from Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
reams of paperwork and no checking what they already have
told dont ask for months and months of bank statements, but had to provide over 6 months for 6 accounts. Don't read their own deposit explanation form and then ask for information already held.
30 June 2026
Reply from Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
I felt that really supported especially…
I felt that really supported especially by my BDM, Charlotte Kirby. I will definitely be using Fleet mortgages again, without hesitation.
6 July 2026
Reply from Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
Reply from Fleet Mortgages
We're sorry to here about your experience. At Fleet Mortgages, we take accusations like this very seriously and can confirm this complaint has been referred to our complaints team. If you have already raised a complaint about this matter it will follow our complaints process which is independent and allows the opportunity for escalation. If you would like to contact the complaints team, please do so at complaints@fleetmortgages.co.uk
Always a great service from the team
Always a great service from the team, was a little slower than normal as they had a large voulume of cases, that aside always a happy
29 June 2026
Reply from Fleet Mortgages
Thank you so much for your feedback. We appreciate that things don't always go according to plan but we’re pleased to hear that our team were on hand to help.
All the touch points were great
All the touch points were great, only small thing is you may need a little more resource.
6 July 2026
Reply from Fleet Mortgages
Thank you for taking the time to share your experience with us and we look forward to working with you again soon.
Great service
Fleet have a very generous affordability calculations and flexible underwriting policy. They apply common sense discretion and you are contacted direct by telephone by an underwriter if the case needs further discussion, rather than via emails or a portal.
8 June 2026
Reply from Fleet Mortgages
Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.
Reply from Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
forward thinking and consistent to work…
forward thinking and consistent to work with. Special thanks to Helen McNamara, easy to get a hold of and very proactive with new and existing cases alike.
26 June 2026
Unprompted review
Reply from Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Speedy and straight forward.
Speedy and straight forward.
Easy to use website and application process
22 May 2026
Reply from Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
We’ve had such a great experience…
We’ve had such a great experience working with the mortgage lending team. They are always incredibly helpful, responsive, and make the whole process feel so much smoother.
A special thank you to Emma, Katy and Jo for your continued support — you’re always there to answer questions, provide guidance, and nothing is ever too much trouble. The quick turnaround times and having someone at the end of the phone whenever we need support makes such a difference.
We really appreciate everything you do and would highly recommend you to anyone looking for a supportive, efficient, and professional mortgage team.
19 June 2026
Unprompted review
Reply from Fleet Mortgages
Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.
Easy system to use and the underwriting…
Easy system to use and the underwriting was fast and efficient.
19 June 2026
Unprompted review
Reply from Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
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