flatspot Reviews 10,717

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,095 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery service, often highlighting next-day shipping and well-packaged items that arrive in perfect condition. Many consumers appreciate the high quality and wide variety of products, especially trainers and clothing, noting that items are exactly as advertised and meet their expectations. The overall service is consistently described as seamless and faultless, with an easy-to-use website and a simple ordering process. However, some people mentioned issues with product sizing, finding that certain items did not fit as expected or had minor faults upon arrival. A few other people also felt that customer service response times could be slow, or experienced difficulties with delivery attempts by carriers.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality of... See more

Service

Customers had positive experiences with service, consistently praising its efficiency and speed. Reviewers... See more

Quality

Consumers find quality to be positive, with many reviewers praising the wide range of quality items,... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more

Company replied

Rated 5 out of 5 stars

Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.9

All reviews

(10,717)

1,042 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Next day delivery

Next day delivery, exactly as announced! Love it!

4 June 2026
flatspot logo

Reply from flatspot

This great to hear, thank you for taking the time to leave such a nice review.

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super quick as usual. Good work fellas.

1 June 2026
flatspot logo

Reply from flatspot

Thank you so much for such a lovely review! We really appreciate it and are happy to hear that you like our rewards service!

Rated 5 out of 5 stars

Too good to be true

Honestly I had never heard of this company so I took a risk after seeing a nice trainer on the website,package was delivered the next day l….oooh my word the trainers are so good,the quality is incredible I’m definitely goona be regular buyer

1 June 2026
flatspot logo

Reply from flatspot

Hi - thanks so much for such a lovely review! We're so pleased to hear this and we look forward to being of service in the future. Enjoy your new shoes!

Rated 5 out of 5 stars

Great service

Great service, exactly what I was looking for. Delivered in good time

20 May 2026
flatspot logo

Reply from flatspot

Thanks for the kind review!

Rated 5 out of 5 stars

Great store

Great store. Used over the years. Good with returns on the rare chance needed.

20 May 2026
flatspot logo

Reply from flatspot

Thanks so much! This is great to hear, we look forward to being of service in the future!

Rated 5 out of 5 stars

Great store, products and service

Really easy to purchase from the site. Really quick delivery. Will definitely buy again from flatspot. Really happy with whole experience.

20 May 2026
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Reply from flatspot

We're so happy to hear you found our site easy to use and enjoyed the quick delivery. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very nice shoe

28 May 2026
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Reply from flatspot

Thanks for the review! So pleased to hear that you're happy with your purchase!

Rated 5 out of 5 stars

I absolutely love Flatspot

I absolutely love Flatspot. They're my go-to for trainers and clothing. The service is always spot on, delivery is quick, and the products are exactly what I expect every time. It's refreshing to deal with a company that's consistently reliable. Highly recommended!

19 May 2026
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Reply from flatspot

Hi Sean - thanks for leaving such a glowing review, we really appreciate it, along with your recommendation! We look forward to being of service in the future.

Rated 5 out of 5 stars

Always a simple process and fast…

Always a simple process and fast shipping by flatspot ,I’ve never had an issue and I’ve done numerous of these,always packaged well too

19 May 2026
flatspot logo

Reply from flatspot

We're thrilled to hear this! We look forward to being of service in the future.

Rated 5 out of 5 stars

Great company

Great company, shoes always doubled boxed and fast delivery

19 May 2026
flatspot logo

Reply from flatspot

Thank you so much! The review is greatly appreciated!

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