flatspot Reviews 10,717

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,095 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery service, often highlighting next-day shipping and well-packaged items that arrive in perfect condition. Many consumers appreciate the high quality and wide variety of products, especially trainers and clothing, noting that items are exactly as advertised and meet their expectations. The overall service is consistently described as seamless and faultless, with an easy-to-use website and a simple ordering process. However, some people mentioned issues with product sizing, finding that certain items did not fit as expected or had minor faults upon arrival. A few other people also felt that customer service response times could be slow, or experienced difficulties with delivery attempts by carriers.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality of... See more

Service

Customers had positive experiences with service, consistently praising its efficiency and speed. Reviewers... See more

Quality

Consumers find quality to be positive, with many reviewers praising the wide range of quality items,... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more

Company replied

Rated 5 out of 5 stars

Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

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4.9

All reviews

(10,717)

1,042 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great pants

Great pants, easy service

29 May 2026
flatspot logo

Reply from flatspot

We are so happy you enjoyed your pants and our service. Thank you for your kind words!

Rated 5 out of 5 stars

Easy to manage website ' quality and…

Easy to manage website ' quality and wide variety of products available to suit everyone's tastes regardless of age, prompt delivery on time with no fuss or issues. Will use flatspot again with confidence.

8 June 2026
flatspot logo

Reply from flatspot

We're so pleased to hear you found our website easy to manage and enjoyed the wide variety of products. We appreciate your confidence in us!

Rated 5 out of 5 stars

Mint New Shoes

Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in more ways the one and the comfort level is equal to the PS8 which is a high bar.

9 June 2026
flatspot logo

Reply from flatspot

We are so glad to hear you had such a positive experience with your recent purchase and our service!

Rated 5 out of 5 stars

Speedy delivery

Super website. Excellent student discount and speedy delivery

9 June 2026
flatspot logo

Reply from flatspot

We are so glad you enjoyed our website and quick delivery. We appreciate your positive feedback!

Rated 5 out of 5 stars

Quick +quality

Fast reliable delivery. Great selection of quality clothing. Sizes as expected. My son's delighted his new T-shirts.

8 June 2026
flatspot logo

Reply from flatspot

We're so happy to hear your son loves his new T-shirts and that our clothing selection met your expectations! Thank you for your kind words.

Rated 5 out of 5 stars

Great shoe

Great shoe. Comfy looks cool. Proper head turner

29 May 2026
flatspot logo

Reply from flatspot

We are so happy you love the shoes! Thanks for your feedback.

Rated 5 out of 5 stars

Great site

Great site. Speedy delivery.

29 May 2026
flatspot logo

Reply from flatspot

We are so glad you enjoyed your experience with us!

Rated 5 out of 5 stars

Bought grammici pants

Bought grammici pants, sizing was different than expected, awesome customer service and quick return and payment

23 April 2026
flatspot logo

Reply from flatspot

We appreciate your feedback! We're glad we could assist with the sizing issue and ensure a smooth return process for you.

Rated 5 out of 5 stars

Excellent

Yup, good company and delivered promptly

24 June 2025
flatspot logo

Reply from flatspot

Thank you so much!

Rated 5 out of 5 stars

Easy to order

Easy to order, good prices, and package arrived next day free of charge

5 June 2026
flatspot logo

Reply from flatspot

Thanks so much for taking the review to leave such a nice review. We hope you are happy with your purchase!

Rated 5 out of 5 stars

Advertised a pair of trainers I really…

Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneaker cave. They performed strongly across the board, like a well rounded central midfielder. Hear about that guy who put glitter all over his balls? It was pretty nuts.

4 June 2026
flatspot logo

Reply from flatspot

Wow! This is great! Thank you so much!

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