Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more
Company replied
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Review summary
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Reviews shaping this summary
Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more
Company replied
If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more
Company replied
Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more
Company replied
Company details
Written by the company
Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.
Carhartt WIP @ Flatspot
Written by the company
Contact info
United Kingdom
- 0800 8620192
- orders@flatspot.com
- www.flatspot.com
4.9
Excellent
11K reviews
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Very easy to use and order via website
Very easy to use and order via website. Delivery was swift and excellent. Highly recommend
11 May 2026
Reply from flatspot
Thanks for the kind review and we appreciate your recommendation!
Always a simple process and fast…
Always a simple process and fast shipping by flatspot ,I’ve never had an issue and I’ve done numerous of these,always packaged well too
19 May 2026
Reply from flatspot
We're thrilled to hear this! We look forward to being of service in the future.
Reply from flatspot
Thank you so much! The review is greatly appreciated!
Perfect transaction as always
Perfect transaction as always. Clear communication, fast delivery and excellent buying experience.
First class online retail.
Thanks!
27 May 2026
Reply from flatspot
We're so glad you enjoyed your experience with us. We appreciate your kind words!
Great heavy weight tees in interesting…
Great heavy weight tees in interesting designs, shipped quickly
27 May 2026
Reply from flatspot
Hi - thanks for the kind review, it's really appreciated!
Ordered trainers - not delivered
Ordered some trainers. Delivered via DHL to wrong address, I requested new ones or a refund and they refused. I’m still waiting to hear for a full resolution but they have been slow to respond and so far I’m £70 down with no trainers.
27 May 2026
Reply from flatspot
Hi - thank you for leaving a review.
Firstly, please let me apologise for the delivery issue.
We received an email from you Thursday evening to let us know about the delivery issue and responded Friday morning to advise that we had opened a delivery dispute with the courier into the loss. Did you receive our email?
As your order has been delivered to an incorrect address, it is our policy to allow the courier some time to attempt to retrieve the parcel - as if successful, they'll then deliver the parcel straight to you.
I've spoken to DHL again this morning, who have advised that the local depot were asked to retrieve the parcel on Friday, but there are no updates as yet. The team I spoke with are going to chase the local depot again this morning to see how the retrival attempt went and I should hear back by the end of day tomorrow with some updates.
Once we receive an update we'll respond to your email to let you know what is happening and advise on the next steps.
In the event that the retrieval is unsuccessful, we'll be able to replace or refund your order - whichever option you prefer.
Once again, please accept my apologies for the issues you have experienced and I can assure you we are actively chasing this and you will not be left out of pocket.
Best Wishes, Lisa
I ordered the wrong size of trainers (…
I ordered the wrong size of trainers ( I was drunk) .
I emailed them to ask if they could switch to the correct size.
They promptly responded to my message and resolved the matter without any hassle at all .
Excellent company to do business with
26 May 2026
Reply from flatspot
Hi - thanks so much for taking the time to leave us such a kind review. I'm really pleased we were able to resolve your query and get the correct size shoes out to you!
Reply from flatspot
Thanks!
Reply from flatspot
Hi - thanks for the review, I'm glad to hear you find the exchange service easy!
Amazing company
Amazing company, responsive, very fast and quality of product is faultless! Will be using them again many times
26 May 2026
Reply from flatspot
Thanks so much for the kind review! It's really appreciated.
#1️⃣ for Skate equipment and fashion
Having been a Flatspot customer for a few years now, I can honestly say they’re are the best in the skate game. Top brands, massive choices of products and all the latest products. Their speed of delivery is like no other and would highly recommend them for all skateboarding enthusiasts and others alike! ⭐️⭐️⭐️⭐️⭐️
14 May 2026
Reply from flatspot
We are so glad to hear you've been a loyal customer for years and appreciate your kind words about our product selection and delivery speed. Thank you for your wonderful recommendation!
First time purchasing so read reviews…
First time purchasing so read reviews before buying. Fantastic company great prices and such quick delivery. Would definitely recommend.
22 May 2026
Reply from flatspot
We're so glad you had a fantastic first experience with us! We truly appreciate your kind words about our prices and quick delivery. Thank you for recommending us!
Reply from flatspot
We are so happy you received your order quickly and are pleased with the product; we appreciate your feedback.
This is my 3rd time ordering of…
This is my 3rd time ordering of flatspot.
Always get my delivery fast and good quality products. Will always order from here
22 May 2026
Reply from flatspot
We're so happy to hear you consistently receive fast deliveries and quality products! Thank you for your continued support.
Always sent ASAP Always delivered on…
Always sent ASAP Always delivered on time,great shop with all the new sb's that come out,favourite shop for sneakers..
22 May 2026
Reply from flatspot
We are so happy you appreciate our quick shipping and new sneaker selection. Thank you for your wonderful feedback!
Reply from flatspot
Thank you for rating our delivery 5 stars!
Reply from flatspot
We're so glad you enjoyed our service! Your kind words mean a lot to us. Thank you for your wonderful feedback.
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