Flagstone Reviews 5,340

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use, intuitive design, and straightforward navigation, making it simple to manage accounts and investments. Many highlight the excellent customer service, with staff described as professional, patient, and helpful in guiding users through processes and explaining information clearly. The service is also commended for its efficiency, with smooth money transfers, quick withdrawals, and a wide choice of savings accounts. However, some customers mentioned difficulties with the website, describing it as clunky or not user-friendly on mobile devices, and experienced issues with payment functionalities. A few other people also felt that the account opening process could be complex or slow, and some found the requirement to prove the source of funds for every deposit inconvenient.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the platform clear,... See more

Website

People report positive experiences with the website, often describing it as very easy to use and navigate,... See more

Payment

Consumers find payment to be ambiguous, with many reporting easy processes for depositing and transferring... See more

Service

Reviewers highlight positive aspects of service, with many describing it as speedy, efficient, and easy to... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was so very easy, much easier than UK high street bank operations to open an account. And I thought it just lovely that Primrose rang and introduced herself, before I made my decisions.

Company replied

Rated 5 out of 5 stars

New to Flagstone and having difficulties navigating the Pages; Drew helped me to find the correct page and then by scrolling down, to see the information I was trying so hard to find. Drew reassured... See more

Company replied

Rated 5 out of 5 stars

Flagstone are a brilliant one-stop shop method of spreading your savings across multiple savings accounts and getting the best rates. It's very easy to use and they make administering your accounts re... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Investment Service
  4. Non-Bank Financial Service

Written by the company

Make your money work harder with Flagstone, the UK’s leading savings marketplace that enables you to securely access a wide range of accounts – including market-leading and exclusive rates – from multiple banks through one single application.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

I just found the online site easy to…easy peasy

I just found the online site easy to use. Both in opening and transferring to new account. I’m 76.

13 May 2026
Flagstone logo

Reply from Flagstone

Dear Sheila,

We would like to thank you for taking the time to write this review of how you found the platform.

We’re grateful for the kind words about your experience with Flagstone. Your review means a lot to us and lets us know that we’re on the right track.

Thank you.
The Flagstone Team

Rated 5 out of 5 stars

Easy to choose accounts to make…

Easy to choose accounts to make deposits in

13 May 2026
Flagstone logo

Reply from Flagstone

Dear Sidney Cooper Arts Trust,

Thank you for taking the time to leave us a review.

At Flagstone, our aim is to have a platform that helps our clients secure, grow and manage their funds quickly and simply. Your review lets us know this is working - thank you.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Dear Per,

Thank you very much for your kind feedback.

We’re delighted to hear that you had an excellent experience with the maturity process. We place great importance on ensuring that every stage of the savings journey, from deposit through to maturity, is handled smoothly, efficiently, and with complete clarity.

It’s especially rewarding to know that this stage of your experience met your expectations, as we understand how important a seamless maturity process is for our clients.

We truly appreciate you taking the time to share your thoughts, and we’re pleased to continue supporting you with your savings.

Thank you again for choosing Flagstone.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Loads of choices

Loads of choices, best interest rate at the moment

12 May 2026
Flagstone logo

Reply from Flagstone

We're happy to hear that you found numerous options and a great interest rate! Thank you for sharing your positive experience with us.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars

Excellent and very helpful and patient…

Excellent and very helpful and patient service.

12 May 2026
Flagstone logo

Reply from Flagstone

Thank you very much for sharing your feedback.

We’re delighted to hear that you experienced excellent service and found our team to be both helpful and patient throughout your interaction.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Quick response with good level of…

Quick response with good level of options

12 May 2026
Flagstone logo

Reply from Flagstone

Dear Perry,

Thank you for taking the time to leave us a review.

We’re grateful for the kind words about your experience with Flagstone. Your review means a lot to us and lets us know that we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

5 stars

Simple, straightforward and secure.

12 May 2026
Flagstone logo

Reply from Flagstone

Thank you for your sharing your kind comments.

We’re grateful for the kind words about your recent experience with us here at Flagstone. We’re always focused on improving our client experience and your feedback is valuable to us so we understand what is working.

Thank you again for the review.
The Flagstone Team

Rated 5 out of 5 stars

Easy platform to use

Easy to transfer funds in to the platform and then choose an investment. All done for you.

7 May 2026
Flagstone logo

Reply from Flagstone

Thank you for taking the time to leave a review.

We’re really glad to hear that you found it easy to transfer funds and choose an investment. Making the process simple and straightforward is a priority for us, and we appreciate you sharing your experience.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Hello,

We appreciate you taking the time to share your experience with the platform. We’re delighted to hear that you found it easy to use.

Thank you again for your positive feedback. Reviews like yours reassure us that we are on the right track and continuing to deliver the level of service we strive for.

Warm regards,
The Flagstone Team

Rated 5 out of 5 stars

The user experience is simplified by an…

The user experience is simplified by an uncomplicated, secure portal that is well-designed and easy to use, making it easy to check on your investments. The Flagstone recommendations are excellent and aid in selecting where to place your money. The whole website is uncomplicated, unlike other financial websites, which have difficult login processes and information that is hard to find. Makes investing on the Flagstone platform easy.

11 May 2026
Flagstone logo

Reply from Flagstone

Dear Caroline,

Thank you very much for your kind and thoughtful review.

We’re truly pleased to hear that you’ve found the platform both intuitive and easy to navigate. Creating a secure, seamless, and user‑friendly experience is at the heart of what we do, so it’s especially rewarding to know that this has made managing your investments straightforward and accessible.

It’s also great to hear that our deposit options and guidance have helped support your decision‑making when placing your funds. We understand that clarity and simplicity are essential when it comes to financial platforms, and we continuously strive to ensure that information is easy to find and processes remain uncomplicated.

Your feedback means a great deal to us, and we’re delighted to be supporting you on your savings journey. If there’s ever anything further we can assist you with, please don’t hesitate to reach out.

Thank you again for choosing Flagstone.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

So easy to invest and keep track!

So easy to invest and keep track!

11 May 2026
Flagstone logo

Reply from Flagstone

Dear Sharon

We appreciate you taking the time to share your experience. We're happy our platform makes investing and tracking progress simple for you.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

We would like to thank you for taking the time to write this review of how you found the platform.

Your review means a lot to us and lets us know that we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Pleasure to use

Really efficient clear instructions for re-investment at top rates. Easy to withdraw a partial amount of money to nominated account.

8 May 2026
Flagstone logo

Reply from Flagstone

Dear Jason

We’d like to thank you for taking the time to write this review of how you find your account. At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.

Thank you once again,
The Flagstone Team

Rated 5 out of 5 stars

Transactions were simple to arrange

Transactions were simple to arrange

6 May 2026
Flagstone logo

Reply from Flagstone

Dear Wendy

We're happy to hear that arranging your transactions was simple. Thank you for your positive feedback; we appreciate it a lot.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars

Quick and easy to use and competitive…

Quick and easy to use and competitive interest rates

7 May 2026
Flagstone logo

Reply from Flagstone

Dear Neil,

Thank you so much for your review!

We’re delighted to hear that you’ve found the platform quick and easy to use, and that our competitive interest rates have met your expectations. Providing a smooth experience alongside strong rates is very important to us, so it’s great to know this has come across.

We truly appreciate you taking the time to share your feedback and are grateful for your trust. We look forward to continuing to support you and helping you make the most of the Flagstone platform.

Thank you again for choosing Flagstone.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Very helpful in initial set up of…

Very helpful in initial set up of accounts

7 May 2026
Flagstone logo

Reply from Flagstone

Dear David,

We appreciate you taking the time to share your feedback.

We are delighted to hear that our team was able to support you during your initial account setup and make the process a positive experience.Thank you again for your kind words and positive feedback.

Reviews like yours reassure us that we are on the right track and continuing to deliver the level of service we strive for.

Warm regards,
The Flagstone Team

Rated 5 out of 5 stars

Great range of savings account options…

Great range of savings account options with competitive interest rates, impressive customer service & highly intuitive user interface. Only wish I'd known about this savings consolidation offering sooner - clearly a missed opportunity not to have been using Flagstone sooner!

10 May 2026
Flagstone logo

Reply from Flagstone

Dear Alison,

We’re delighted to hear that you found our savings account options, interest rates, customer service, and user interface impressive.

It’s wonderful to know you’re enjoying the experience with us now.

Thank you again for your kind words and positive feedback. Reviews like yours reassure us that we are on the right track and continuing to deliver the level of service we strive for.

Warm regards,
The Flagstone Team

Rated 5 out of 5 stars

Easy to open account

Easy to open account, and very easy to open bank accounts within the app, process is smooth,

6 May 2026
Flagstone logo

Reply from Flagstone

Dear Paul,

Thank you for sharing your recent experience of us here at Flagstone.

We’re very happy to see you found the account opening process simple to do. Our client experience is important to us, so this helps us to know when our processes are working well.

We hope you continue to use the platform in future to help you save.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Dear Charles,

Thank you for leaving us this kind review.

At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Very easy to use

Very easy to use, excellent layout.

8 May 2026
Flagstone logo

Reply from Flagstone

Dear Ned,

We’d like to thank you for taking the time to write this review of how you find your account. At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.

Thank you once again,
The Flagstone Team

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