It was so very easy, much easier than UK high street bank operations to open an account. And I thought it just lovely that Primrose rang and introduced herself, before I made my decisions.
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Review summary
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New to Flagstone and having difficulties navigating the Pages; Drew helped me to find the correct page and then by scrolling down, to see the information I was trying so hard to find. Drew reassured... See more
Company replied
Flagstone are a brilliant one-stop shop method of spreading your savings across multiple savings accounts and getting the best rates. It's very easy to use and they make administering your accounts re... See more
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Company details
Written by the company
Make your money work harder with Flagstone, the UK’s leading savings marketplace that enables you to securely access a wide range of accounts – including market-leading and exclusive rates – from multiple banks through one single application.
Contact info
26-27 Oxendon Street, SW1Y 4EL, London, United Kingdom
- 020 3745 8130
- info@flagstoneim.com
- www.flagstoneim.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I needed confirmation from a senior…
I needed confirmation from a senior member of your staff & he jumped on the call straight away with precise information about my new business enquiry 👍
18 May 2026
Unprompted review
Reply from Flagstone
Dear Simon,
Thank you for sharing your kind feedback of us here at Flagstone.
We’re so pleased to see that you are happy with our service as our client experience is one of our top priorities. This reinforces the hard work we put in.
Thanks again,
The Flagstone Team
Relatively easy to manage the systems…
Relatively easy to manage the systems and there is a good selection of institutions to invest in
14 May 2026
Reply from Flagstone
Dear Tim,
We’re delighted to hear that you find the platform easy to manage and appreciate the range of institutions available for investment.
Thank you for taking the time to leave us such positive feedback. Reviews like yours reassure us that we are on the right track and continuing to deliver the level of service we strive for.
Warm regards,
The Flagstone Team
Reply from Flagstone
Dear Grant
Thank you for your review. We are thrilled to hear you are enjoying the platform.
Kind regards
The Flagstone Team
Easy to use access to a world of great…
Easy to use access to a world of great interest rates
14 May 2026
Reply from Flagstone
We're delighted you find our platform easy to use and appreciate our great interest rates. Thank you for your feedback!
Kind regards
The Flagstone Team
Reply from Flagstone
Dear Jane,
Thank you for taking the time to leave us a review.
At Flagstone, our aim is to have a platform that helps our clients secure, grow and manage their funds quickly and simply. Your review lets us know this is working - thank you.
Best regards,
The Flagstone Team
Seamless, simple, great app.
11 May 2026
Reply from Flagstone
We would like to thank you for taking the time to write this review of how you found the app.
Your review means a lot to us and lets us know that we’re on the right track.
Best regards,
The Flagstone Team
Could be better
The platform is acceptable but could be significantly improved to make it easier to transfer funds between providers.
The current rates are poor compared to what can be achieved on other platforms.
1 July 2025
Reply from Flagstone
Dear Gareth,
Thank you for taking the time to leave us a review.
We understand how important it is for transfers between providers to be smooth and straightforward. Thank you for your feedback, so we can continue to improve our client experience and ensure satisfaction of our platform.
We’re sorry to hear you are unhappy with the rates available on the Flagstone platform. Rates are subject to change and withdrawal at any time, and it is at the bank’s discretion at what rate they want to offer a product through us. Additionally products offered through our platform may be subject to our Share of Interest - https://www.flagstoneim.com/personal/how-flagstone-makes-money.
We appreciate your comments and are constantly working with our banking partners to be able to offer as many products as we can to our clients. Furthermore our Product and Development team are always striving to bring future enhancements to the platform so our clients can continue to get more value whilst using us.
Best regards,
The Flagstone Team
Very easy to set up and transfer funds
Very easy to set up and transfer funds. Great rates and also felt very safe
13 May 2026
Reply from Flagstone
Thank you for sharing your experience of Flagstone.
We are so pleased to see you are happy with your account. Our client's safety and security is our utmost priority, we use industry-leading security systems to encrypt and transport data. We are thrilled to see that this is working for you and gives you confidence.
Best regards,
The Flagstone Team
Reply from Flagstone
Thank you for your sharing your kind comments.
We’re grateful for the kind words about your recent experience with us here at Flagstone. We’re always focused on improving our client experience and your feedback is valuable to us so we understand what is working.
Thank you again for the review.
The Flagstone Team
Efficient process for identifying most…
Efficient process for identifying most suitable home for savings and placing funds
13 May 2026
Reply from Flagstone
Dear Richard,
We’d like to thank you for taking the time to write this review of how you find your account. At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.
Thank you once again,
The Flagstone Team
For a couple of hours
For a couple of hours, we kept trying to transfer money using our laptop and the internet. But we found this impossible. There was no provision of an opportunity to consent each individual bank's T & S despite downloading pdfs and reading through 20-odd pages looking for clues of how to give consent. The Flagstone FAQ was useless at answering our question about how to consent T&S. One response suggested that Flagstone might need to approve our application without specifying a reason. Finally, we stumbled upon the solution when we realised there was a Flagstone app which we had not been directed to. We downloaded the app on our phone. It allowed us to give consent.
15 May 2026
Reply from Flagstone
Dear Geoff,
Thank you for sharing your recent experience with us, though we're really sorry to see you had troubles opening a savings account.
We've located the misleading information which caused you to look to consent to the banks T&Cs, and we're in the process of getting this updated.
We do understand your frustration that this caused but we're glad to see our App worked for you and you were able to open your chosen savings accounts.
Thank you for raising this with us, though we're sorry for the inconvenience caused. Your review helps us improve our client experience.
Best regards,
The Flagstone Team
Reply from Flagstone
We’d like to thank you for taking the time to write this review of how you find your account.
At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.
Thank you once again,
The Flagstone Team
Reply from Flagstone
Dear Matt,
We appreciate your kind words and are delighted to hear that you find the platform easy to use.
Thank you for taking the time to leave us such positive feedback. Reviews like yours reassure us that we are on the right track and continuing to deliver the level of service we strive for.
Warm regards,
The Flagstone Team
User Friendly
Platform was very easy to set up and navigate. Only just started using it but so far looks good.
15 May 2026
Reply from Flagstone
Thank you for taking the time to share your recent experience.
We’re so pleased that you are happy with your new Flagstone account. Our client experience is important to us, so this helps us to know when our processes are working well.
Kind regards,
The Flagstone Team
Reply from Flagstone
Dear James
We are so glad to hear that everything was handled for you. We appreciate your feedback.
Kind regards
The Flagstone Team
Everything worked
14 May 2026
Reply from Flagstone
Dear Frances,
Thank you for your sharing your kind comments.
We’re grateful for the kind words about your recent experience with us here at Flagstone. We’re always focused on improving our client experience and your feedback is valuable to us so we understand what is working.
Thank you again for the review.
The Flagstone Team
Very easy to navigate and view / select…
Very easy to navigate and view / select products and very competitive rates
14 May 2026
Reply from Flagstone
Dear Sandra,
We’d like to thank you for taking the time to write this review of how you find your account. At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.
Kind regards,
The Flagstone Team
Short to medium term cash deposits
I had a fairly substantial sum to invest in short to medium term savings accounts following the sale of my property last September 2025. Therefore, using your platform enabled me to look out for different products that suited me.
14 May 2026
Reply from Flagstone
Dear Peter
We are glad our platform could assist you in finding suitable short to medium-term savings products after your property sale. We appreciate you sharing your experience.
Kind regards
The Flagstone Team
Alex is very efficient & professional…
Alex is very efficient & professional whilst also being personable.
14 May 2026
Unprompted review
Reply from Flagstone
Dear Charles,
Thank you for sharing your feedback.
We're so glad to hear you had such a positive experience! Your kind words truly mean a lot to us.
Best regards.
The Flagstone Team
Reply from Flagstone
Dear Elena,
Thank you for leaving us this kind review.
At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.
Best regards,
The Flagstone Team
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