Flagstone Reviews 5,339

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform easy to use, intuitive, and well-designed, making account management and investment tracking straightforward. The service is frequently praised for its efficiency, with many appreciating the smooth onboarding process and the wide selection of savings accounts available. Reviewers also highlight the excellent customer service, noting the helpful, professional, and patient staff who provide clear explanations and guidance. However, some people mentioned difficulties with the website's navigation, particularly on mobile devices, and experienced issues with the top-up functionality. A few other people also felt that the money transfer process had too many hurdles, requiring repeated proof of funds and causing delays in receiving money.

What people talk about most

User experience

People report positive experiences with user experience, consistently describing the platform as easy to use... See more

Website

Customers had positive experiences with the website, finding it very easy to use and navigate, with a... See more

Payment

Users describe ambiguous interactions with payment, with many finding it easy to set up accounts and transfer... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, efficiency, and ease of use,... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flagstone are a brilliant one-stop shop method of spreading your savings across multiple savings accounts and getting the best rates. It's very easy to use and they make administering your accounts re... See more

Company replied

Rated 5 out of 5 stars

FOUND THE FLAGSTONE ADMIN SUPPORTIVE ONCE YOU UNDERSTAND THE LOGISTICS THE PROCESS WORKS V WELL. YOU ARE ASSURED AT EACH STAGE AND YOU GET E MAIL CONFIRMING THIS EVERY STEP . RECOMMEND IT.

Company replied

Rated 5 out of 5 stars

New to Flagstone and having difficulties navigating the Pages; Drew helped me to find the correct page and then by scrolling down, to see the information I was trying so hard to find. Drew reassured... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Investment Service
  4. Non-Bank Financial Service

Written by the company

Make your money work harder with Flagstone, the UK’s leading savings marketplace that enables you to securely access a wide range of accounts – including market-leading and exclusive rates – from multiple banks through one single application.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

because flagstone is so easy to use and…

because flagstone is so easy to use and I have all confidence in them

20 May 2026
Flagstone logo

Reply from Flagstone

Dear Lorraine,

Thank you for leaving us this kind review.

At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Always give the best selection of…

Always give the best selection of institutions offering best interest rstes and website very easy to use.

20 May 2026
Flagstone logo

Reply from Flagstone

Dear Andy,

At Flagstone, we want to ensure our clients can utilise the platform and the wide range of savings accounts offered by our partner banks. We’re so pleased to hear this is working for you and that you are happy with our rates - this lets us know we are on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Easy to set up the account

Easy to set up the account, & to transfer funds. Plenty of information to help me to decide which accounts to use.

19 May 2026
Flagstone logo

Reply from Flagstone

Dear Judith,

Thank you for sharing your recent experience of us here at Flagstone.

We’re very happy to see you found the account opening process simple to do. Our client experience is important to us, so this helps us to know when our processes are working well.

We hope you continue to use the platform in future to help you save.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Impeccable UI of the App

19 May 2026
Unprompted review
Flagstone logo

Reply from Flagstone

Dear Nick,

Thank you for sharing your kind feedback of us here at Flagstone.

We’re so pleased to see that you are happy with our Mobile App. This reinforces the hard work we put in.

Thanks again,
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Dear Julia,

At Flagstone, we want to ensure our clients can utilise the platform and the wide range of savings accounts offered by our partner banks. We’re so pleased to hear this is working for you and that you are happy with our rates - this lets us know we are on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website

19 May 2026
Flagstone logo

Reply from Flagstone

Thank you for leaving us this review.

At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

smooth and efficient

smooth and efficient onboarding and easy to use platform.

19 May 2026
Flagstone logo

Reply from Flagstone

Thank you for sharing your kind comments.

We’re delighted to hear that you found the onboarding process smooth and efficient, and that the platform is easy to use.

Providing a seamless experience for our clients is a top priority, so it’s great to know we’re meeting your expectations.
We truly appreciate your feedback, as it helps us continue to improve our service.

Thank you again for your review.
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Thank you for taking the time to leave us a review.

At Flagstone, our aim is to have a platform that helps our clients secure, grow and manage their funds quickly and simply. Your review lets us know this is working - thank you.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Very user friendly portal

Very user friendly portal, informative, clear, great functionality.

19 May 2026
Flagstone logo

Reply from Flagstone

Dear Charlotte,

Thank you for sharing your feedback.

We are delighted to hear you find our portal user-friendly, informative, and functional.

Best regards.

The Flagstone Team

Rated 5 out of 5 stars

The flagstone service is effortless to…

The flagstone service is effortless to use and provides a vast array of investment opportunities at a glance.

18 May 2026
Flagstone logo

Reply from Flagstone

Dear Mark,

Thank you for sharing your feedback.

We are delighted to know our service makes investing effortless and provides diverse opportunities.

Best regards.

The Flagstone Team

Rated 5 out of 5 stars

Straight forward process

Straight forward process. Just had to find the best deal.

15 May 2026
Flagstone logo

Reply from Flagstone

Dear Richard,

We would like to thank you for taking the time to write this review of how you found the platform.

We’re grateful for the kind words about your experience with Flagstone. Your review means a lot to us and lets us know that we’re on the right track.

Thank you.
The Flagstone Team

Rated 5 out of 5 stars

Excellent personal service

It has been fantastic to be able to speak to an adviser in person. James has been extremely helpful with the process of opening a Flagstone account and providing information and guidance about using the website.

15 May 2026
Flagstone logo

Reply from Flagstone

Dear S Dineen,

We are so pleased to hear about your positive experience with us. It is wonderful to know that our team could provide such helpful support with your account and platform guidance - they'll be delighted to read your feedback.

Thank you for your kind words.

The Flagstone Team

Rated 5 out of 5 stars

Simple and clear instructions

Simple and clear instructions

18 May 2026
Flagstone logo

Reply from Flagstone

Dear Christine,

We’d like to thank you for taking the time to write this review of how you find your account. At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.

Thank you once again,
The Flagstone Team

Rated 5 out of 5 stars

Your website is very easy to follow

Your website is very easy to follow. Drew was very helpful with how the platform works. Very easy to see accounts and interest rates

15 May 2026
Flagstone logo

Reply from Flagstone

Dear Sarah,

Thank you for leaving us such a wonderful review.

We’re thrilled that you loved your experience; our team will be happy to read what you wrote. They remember speaking with you and are looking forward to doing so again soon. Client experience and satisfaction is our priority, and your review reaffirms the hard work we put in and helps us to improve.

Thank you once again,
The Flagstone Team

Rated 5 out of 5 stars

Easy to use

Easy to use, quick to link you bank, and quick to start opening accounts

15 May 2026
Flagstone logo

Reply from Flagstone

Dear Neil,

Thank you for leaving us this kind review.

At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Setting up with Flagstone

Very simple platform, that is easy to navigate and gives options to invest with instant access, short/medium term or long term. Very user friendly portal.

18 May 2026
Flagstone logo

Reply from Flagstone

Dear Eugene,

Thank you for taking the time share your positive feedback.

At Flagstone, we aim to ensure our clients can fully utilise the platform and access the diverse range of savings accounts provided by our partner banks. We're delighted to learn that this is proving effective for you and that you're satisfied with our rates.

Your positive feedback reassures us that we’re moving in the right direction.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Movement of funds both in and out has…

Movement of funds both in and out has been simple with no delay.

18 May 2026
Flagstone logo

Reply from Flagstone

Dear Guy,

We would like to thank you for taking the time to write this review of how you found the platform.

We’re grateful for the kind words about your experience with Flagstone. Your review means a lot to us and lets us know that we’re on the right track.

Thank you.
The Flagstone Team

Rated 5 out of 5 stars

Really helpful with issues when l…

Really helpful with issues when l telephoned Flagstone

17 May 2026
Flagstone logo

Reply from Flagstone

Dear Sheila,

Thank you for sharing your positive experience!

We want to always make sure when our clients need help, we can - we're so glad our team could assist you.

Kind regards,
The Flagstone

Rated 5 out of 5 stars

New to this platform

New to this platform. It was easy to set. It was followed by a phone call and the business manager was very hrlpful

18 May 2026
Flagstone logo

Reply from Flagstone

Thank you for taking the time to leave us a review.

Client Service is at the forefront of what we do at Flagstone and to hear that not only are you pleased with the account, but that the service has been great. This confirms we’re on the right path.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

I needed confirmation from a senior…

I needed confirmation from a senior member of your staff & he jumped on the call straight away with precise information about my new business enquiry 👍

18 May 2026
Unprompted review
Flagstone logo

Reply from Flagstone

Dear Simon,

Thank you for sharing your kind feedback of us here at Flagstone.

We’re so pleased to see that you are happy with our service as our client experience is one of our top priorities. This reinforces the hard work we put in.

Thanks again,
The Flagstone Team

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