We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I popped into store during the week to look over some adjustable dumbbells for me and my son, I was shown what was on offer by very knowledgeable staff. While looking online at the Bowflex dumbbells... See more
Company replied
We visited the store wanting to buy a treadmill. Cameron went through all the different options within our budget encouraging us to try them. We did not feel pressurised and Cameron was very patient a... See more
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Excellent customer service. Great advice. The guys working in the Norwich store were very professional and knowledgeable. Jordan helped me choose the right piece of equipment for me, and it was reall... See more
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Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
About Fitness Superstore
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
13 Gate Lodge Close, NN38RJ, Northampton, United Kingdom
- 01604 673000
- reviews@fitness-superstore.co.uk
- www.fitness-superstore.co.uk
4.8
Excellent
35K reviews
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Great products
Great products, good pricing speedy delivery and friendly service, what’s not to like. Highly recommended
25 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service at Fitness…
Great customer service at Fitness Superstore - Julian gave great advice and offered a smooth sale. Would only say that the courier was not the best with a delivery slot that was just too wide. But for that, would have been 5 star.
21 August 2026
Unprompted review
Reply from Fitness Superstore
Sean Searles,
We are so happy to hear about your positive experience with our team member and the smooth sale! We truly appreciate your feedback regarding the delivery and are actively working with our courier partners to refine their scheduling for a better customer experience.
Kind Regards
Fitness Superstore Tunbridge Wells
Delivery on good good quality kettle bellsquality product well…
Delivery on good quality product well impressed with service thanks
24 August 2026
Great service & competitive price
Excellent customer service. Great advice. The guys working in the Norwich store were very professional and knowledgeable. Jordan helped me choose the right piece of equipment for me, and it was really a far cry from the most expensive! The price was very competitive. My cross trainer was delivered the following day.
A very happy customer
17 August 2026
Reply from Fitness Superstore
Angela,
We're so pleased to hear about your excellent experience with us. It's wonderful that our team was professional and knowledgeable, and helped you choose the right equipment at a competitive price. We're also glad your delivery was so prompt. Thank you for your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
The efficiency of the service and for…
The efficiency of the service and for the price , the product was very good. I definitely will be shopping there again.
17 August 2026
Reply from Fitness Superstore
Dear Bernadette,
We're delighted to hear you found our service efficient and the product very good for the price. We look forward to seeing you again!
Kind Regards
Fitness Superstore Trust Pilot Team
Treadmill
Justin was very helpful and knowledgeable about the products.
25 August 2026
Unprompted review
Reply from Fitness Superstore
Jon,
We're delighted to hear that you found our team member helpful and knowledgeable about our products. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Great service
Great service
I went in to buy a treadmill, I already knew what I wanted but Jack kindly showed me other options to make sure I was getting the right product for my needs .
Ordering was very quick and delivery was next day .
It Arrived exactly in the time slot I was given and by to very pleasant lads .
Great service thank you 👌
24 August 2026
Unprompted review
Reply from Fitness Superstore
Nick cooper----------------------,
We're so pleased to hear about your excellent experience with us. It's wonderful that our team member was helpful in ensuring you found the right product, and that your ordering and delivery were quick and efficient. Thank you for your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
Perfect showroom experience
I have only good things to say about fitness superstore. I visited the showroom in Sheffield and was greeted by Justin who was friendly and a really fantastic help in identifying the best equipment for me and was very knowledgeable.
11 August 2026
Unprompted review
Reply from Fitness Superstore
Aidan Sheriff,
We're happy to hear you had such a positive experience at our Sheffield showroom. We appreciate you mentioning the friendly and helpful service you received from our team member, who assisted you in finding the best equipment.
Kind Regards
Fitness Superstore Trust Pilot Team
Dealt with Aidan at N
Dealt with Aidan at N. London store.
Found him to be very helpful throughout the whole process of purchasing various items for my home gym.
21 August 2026
Unprompted review
Reply from Fitness Superstore
I PAUL,
We are so pleased to hear about your positive experience at our North London store! It's wonderful to know that Aidan had provided such helpful assistance with your home gym purchases. Thank you for sharing your feedback.
Kind Regards
Fitness Superstore North London
Great shop and extremely helpful and…
Great shop and extremely helpful and patient staff.
Andy Redfern was knowledgeable and managed to meet our needs and a very professional way.
Availability to try several treadmills and understand the different settings in store.
We will definitely be back to get more equipment.
16 August 2026
Unprompted review
Reply from Fitness Superstore
Dear Susana Parra,
We're delighted to hear about your positive experience and that our team was helpful and professional in meeting your needs. It's great that you had the opportunity to try different treadmills in-store. We look forward to your next visit!
Kind Regards
Fitness Superstore Gloucester
James at Fitness Superstore Manchester…
James at Fitness Superstore Manchester was absolutely outstanding. The VP of Supply Chain and I were in a serious pinch on a gym project because our suppliers were unable to provide the products we needed to complete the project on time. Being from the US and having a limited amount of time before I had to return home, we really needed someone who could move quickly and deliver on their word. James stepped up immediately. He ordered everything we needed and, more importantly, assured us that it would arrive before we had to leave. James went above and beyond to help us when we were in a difficult situation. His communication, urgency, and willingness to make things happen made a huge difference in helping us keep the project on track. Customer service like this is hard to find, and James truly represented what great service should look like. Thank you, James, for taking care of us and helping us get the job done! I would highly recommend James and the Fitness Superstore Manchester team.
-Major Brown
21 August 2026
Unprompted review
Reply from Fitness Superstore
Dear Major Brown,
We are incredibly grateful for your wonderful feedback and are so pleased to hear about your positive experience. It truly means a lot to us that our team was able to assist you effectively, especially given your tight schedule and the challenges you faced with other suppliers. We understand how critical it was to secure the necessary items quickly to keep your project on track, and we are proud that our colleague demonstrated such exceptional commitment and urgency. We always aim to provide outstanding service, and knowing that we made such a significant difference for you is incredibly rewarding. Your kind words highlight the dedication we strive for in every interaction. Thank you for recognizing our efforts and for your strong recommendation.
Kind Regards
Fitness Superstore Trust Pilot Team
Very knowledgeable about all the…
Very knowledgeable about all the different range of Treadmills. We appreciated the honest opinion during our visit. Good friendly staff not pushy either- would recommend a visit- so many different products on show.
22 August 2026
Unprompted review
Reply from Fitness Superstore
Dear Rick Shipley,
We're so pleased to hear you appreciated our honest opinions and found our staff friendly and not pushy. It's wonderful that you found our team knowledgeable about our wide range of treadmills and products. Thank you for recommending a visit!
Kind Regards
Fitness Superstore Chelmsford
Helpful experience
Lee in the Manchester store was very helpful and talked us through the different equipment options and their features. He sent the quote through promptly and worked with us on the cost. Thanks again
24 August 2026
Unprompted review
Reply from Fitness Superstore
Dear Grace Sampayo,
We're so pleased to hear that our team member in the Manchester store was helpful in discussing equipment options and features. We appreciate your positive feedback on the prompt quote and assistance with cost.
Kind Regards
Fitness Superstore Trust Pilot Team
The customer service was fantastic
The customer service was fantastic, staff were very knowledgeable, Julian and Chris helped me find the perfect equipment for the space I have available. They answered all my questions and provided additional measurements on the equipment so I could make sure it would fit.
24 August 2026
Unprompted review
Reply from Fitness Superstore
James Morrill,
We're delighted to hear that you had such a fantastic experience and that our team was knowledgeable and helpful in finding the perfect equipment for your space. It's great that all your questions were answered and that additional measurements were provided.
Kind Regards
Fitness Superstore Tunbridge Wells
I visited the Manchester store seeking…
I visited the Manchester store seeking advise on purchasing a new treadmill I dealt with James who was extremely helpful and offered me a great service. I have just placed my order with him today as a result of my customer experience with him. Thanks 🙏 🤗
18 August 2026
Unprompted review
Reply from Fitness Superstore
Dear Joanne,
We're so pleased to hear about your positive experience at our Manchester store and the excellent service you received. It's wonderful that our team member was so helpful in assisting you with your treadmill purchase. Thank you for sharing your feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Easy to order and pay
Easy to order and pay. Product description accurate and great prices too. Company and courier provided good communication and items were delivered in window advised. Very pleased with purchase.
23 August 2026
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