Great service and great equipment multi gym, very happy with my purchase. Delivery was a bit hit and missed but eventually it arrived.. the technician installer was spot on and communication was ex... See more
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I returned back to fitness superstore as I've always had excellent service in the past. And this time I got great service once again. The assistant was very helpful indeed (Hugh). And everything went... See more
Company replied
We were interested in the exercise bikes, the salesman Dan Mosey was knowledgeable and professional and he helped us to make a decision about which bike would best suit our needs. Dan was polite and t... See more
Company replied
Our experience with the fitness superstore was brilliant, from start to finish it was a great service. Dan mosey who helped us choose the right treadmill for us was very professional and couldnt be m... See more
Company replied
Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
About Fitness Superstore - Newcastle
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
Unit 4, Allison Court, Metrocentre, NE11 9YS, Newcastle, United Kingdom
- 0191 338 5380
4.8
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service and great equipment multi…
Great service and great equipment multi gym, very happy with my purchase. Delivery was a bit hit and missed but eventually it arrived.. the technician installer was spot on and communication was excellent 👍
Thanks for your services Dan 😊
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dan as always so helpful and…
Dan as always so helpful and knowledgeable
20 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Ian Hackney,
We are so pleased to hear that you found our team member helpful and knowledgeable. Your kind words are greatly appreciated!
Kind Regards
Fitness Superstore Trust Pilot Team
Amazing Service from Dan
Amazing service from Dan. Great demonstration of the treadmill and all its features. No pressure at all to buy. Very happy with our new treadmill.
19 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Mark,
We're delighted to hear about your positive experience and that our team member provided a great demonstration of the treadmill and its features. We're so glad you're happy with your new treadmill!
Kind Regards
Fitness Superstore Newcastle
I returned back to fitness superstore…
I returned back to fitness superstore as I've always had excellent service in the past. And this time I got great service once again. The assistant was very helpful indeed (Hugh). And everything went smoothly. I will definitely be using this branch again.
19 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dean Rowan,
We're so pleased to hear you received great service once again and that everything went smoothly. We appreciate your positive feedback and look forward to assisting you in the future.
Kind Regards
Fitness Superstore Newcastle
Reply from Fitness Superstore - Newcastle
Jeff Lee,
We're so pleased to hear that our team provided you with such a positive experience and excellent service. Your kind words are greatly appreciated!
Kind Regards
Fitness Superstore Trust Pilot Team
Really friendly welcome from Dan
Really friendly welcome from Dan. Knowledgeable advice. Not pushy or trying to upsell beyond what I needed.
7 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Stephen,
We're delighted to hear you had such a positive experience with our team member. It's wonderful to know you received knowledgeable advice without feeling pressured. Thank you for your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
Dan mosey was really informative and…
Dan mosey was really informative and helpful. He didn't pressure us and only came to us when we wanted to know details
2 August 2026
Reply from Fitness Superstore - Newcastle
Mrs Gray,
We're so glad to hear that our team member was informative and helpful, and that you felt no pressure during your visit. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Excellent customer service from Dan and…
Excellent customer service from Dan and good knowledge
8 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Scott,
We are delighted to hear that you experienced excellent customer service and found our team knowledgeable. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
No pushy sales but forthcoming with…
No pushy sales but forthcoming with technical advice when asked
8 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Sweetie,
We're delighted to hear that you appreciated our approach to sales and found our technical advice helpful. Thank you for your kind words and positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Treadmill
Our experience with the fitness superstore was brilliant, from start to finish it was a great service. Dan mosey who helped us choose the right treadmill for us was very professional and couldnt be more helpful. 10/10 to dan and the company.
2 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Jamie Henman,
We're so happy to hear about your brilliant experience with us! We appreciate your positive feedback and are delighted that our team member was so professional and helpful in assisting you with your treadmill choice.
Kind Regards
Fitness Superstore Newcastle
Cross Trainer
Went into Newcastle store to purchase new Cross Trainer. Was very pleased with the service & explanations offered to me by Daniel. All very well managed.
4 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Ian,
We are delighted to hear about your positive experience and that our team member provided such helpful explanations. We appreciate your kind words about the service.
Kind Regards
Fitness Superstore Newcastle
Reply from Fitness Superstore - Newcastle
Troy,
We're delighted to hear that you found your visit to be both helpful and efficient. Thank you for taking the time to share your positive experience with us.
Kind Regards
Fitness Superstore Newcastle
Great service and advice
Dan was really helpful in the purchase of our rowing erg
1 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Sarah barber,
We are so glad to hear that we were able to assist you with your rowing erg purchase. We appreciate your kind words.
Kind Regards
Fitness Superstore Newcastle
Once again great service and advice…
Once again great service and advice from Fitness Superstore. Dan was of great help today........its always a pleasure to visit the store, thank you.
4 August 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
MR A J RICHARDSON,
We're delighted to hear about your positive experience and that you received great service and advice. We appreciate your kind words and are so glad you always enjoy visiting our store.
Kind Regards
Fitness Superstore Newcastle
In-store purchase.
Purchased a stationary exercise bike in store where staff were more than helpful and very informative.
The experience and process of purchase was easy and would definitely recommend popping into the store if you can.
12 July 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Bradley D,
We're delighted to hear that you had such a positive experience in our store and found our staff helpful and informative. We appreciate your recommendation.
Kind Regards
Fitness Superstore Newcastle
Reply from Fitness Superstore - Newcastle
HandyAgentHarry,
We are so pleased to hear that you are happy with our products and the speed of our delivery. Thank you for your wonderful feedback.
Kind Regards
Fitness Superstore Newcastle
Great until something goes wrong
We bought a rowing machine from in-store and the sales assistant was very helpful. However after a few months the console unit stopped working. After contacting the online support and sending all the required details, still waiting to hear back. The aftercare service is very slow - you can’t speak to anyone and have to fill in an online form- this allows them to drag on the process unnecessarily. It seems like they are reluctant to resolve issues. It would be so much easier to actually speak with someone like other companies do.
6 July 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dear Valued Customer
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've experienced with your rowing machine and the frustration caused by the time taken to resolve the matter.
We would genuinely like to help, however, we're unable to identify your case from your review alone as no contact details or reference number have been provided. Please contact us directly with your details so we can look into this for you.
While we appreciate that speaking to someone can often feel quicker and easier, we do not diagnose technical faults over the phone. Our troubleshooting and warranty process is completed through our support system to ensure we gather the correct information, avoid misdiagnosis, and provide the most appropriate solution as efficiently as possible.
Our customer service team is available to assist, and we'd be happy to review the progress of your case. Please get in touch with your support reference number and we will do our best to help.
Kind regards,
Fitness Superstore TrustPilot Team
Matrix Fitness-ICR50 Special Indoor Cycle
We were interested in the exercise bikes, the salesman Dan Mosey was knowledgeable and professional and he helped us to make a decision about which bike would best suit our needs. Dan was polite and there was no pressure or hard sell. We were happy to make the purchase. Free and quick delivery included. We will be happy to recommend this fitness superstore
20 June 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Denise Urwin,
We're delighted to hear about your positive experience with us! It's wonderful that our team member was knowledgeable and professional, helping you choose the perfect bike without any pressure. We're also glad you appreciated the free and quick delivery. Thank you for your kind recommendation!
Kind Regards
Fitness Superstore Newcastle
Great Customer Experience!
Daniel was a fantastic help, we came into the store unsure of what spec we really needed. He took the time to understand our running habits, time spent on the machine, end goals etc. Walked away with a fantastic purchase that we are extremely happy with!
20 June 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Zoe Stephenson,
We're so pleased to hear that our team member was a fantastic help in understanding your needs. It's wonderful that you walked away with a purchase you're extremely happy with!
Kind Regards
Fitness Superstore Newcastle
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