First time calling the customer service line I was on hold for 1.5 hours then there was a message stating the department I was on hold for was closed for the day and to try back the next day. The seco... See more
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TALKED TO SALESMAN RASHIDI PRINGLE ON 4-30-26 ABOUT MERCHANT SERVICES AND THE COST OF THE PLAN THAT I WOULD NEED; ONE BEING THAT I COULD USE THE FLEX 4 DEVICE THAT I ALREADY OWNED, ANOTHER BEING ONLIN... See more
We asked in December 2019 to cancel paper statements and not charge us a monthly fee. We have called and checked multiple times over this period. Now, almost 4 years on, the case is not resolved - the... See more
Company replied
POS system is amazing with tools both for reporting and efficiency of service. HOWEVER..... upon requesting to change legal entity of our systems ( mentioned to our sales rep this would need to h... See more
Company replied
Company details
Written by the company
Clover is a unified payment and POS solution provider backed by Fiserv. Clover offers everything from pure acquiring through to custom designed hardware to create a frictionless experience for businesses and their customers across all channels, be they mobile wallets to online transactions and phone-based orders. Clover’s open commerce platform is designed to integrate with legacy systems and existing workflow, which is why so many businesses globally have put Clover at the heart of their business.
Contact info
United Kingdom
- www.fiserv.com
2.0
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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TERRIBLE SERVICE
4 April 2024
Unprompted review
Reply from Fiserv in EMEA
Hi Kimfueng,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details on TrustPilot in order for us to investigate.
We hope to hear from you soon,
The Fiserv Team
Be Aware Of My Issue With Fiserv
I opened two accounts in 2015. The merchant fees charges at Fiserv were great. They really deserve a 5 star review. However, I just discovered I was being billed for fees for the closed account I cancelled in May of 2016. The monthly fees that continued to be billed cost $77.34 for 82 months. Iris, a rep who took my call today, informed me of this news. She kindly canceled that dormit account and is submitting on my behalf a request for a refund consideration to their finance department. I will update everyone reading this post as soon as I hear back from Fiserv's Finance Department. What I find perplexing is why they did not cancel the account when I originally called in May of 2016 or why my rep of 8 years never asked or questioned that dormit account. Please stay tuned for the outcome.
Time has passed and Fiserv responded indicating they would only refund 3 months worth of bills out of 82. Since Bank of America was the original billing party up to (I believe) 2018, Fiserv says their notes do not reflect the calls I would have made in 2016. They said they can not be wholly to blame and that I would have to resolve the other 79 months with BOA. I do understand and will pursue the remainder credit with BOA. Since they were not able to conduct a deep dive into my credit with BOA, a relationship they shared, I feel 3 months credit does not make it whole with me. Sorry guys but it would have been appreciated if Fiserv contact BOA on my behalf and vendicate me on this huge billing error.
30 March 2024
Unprompted review
Steve Sidney was fantastic
Steve Sidney was fantastic, great customer service and definitely looking after the small businesses. Thank you very much, highly recommend this business.
20 March 2024
Unprompted review
great system but not worth the billing hustles.
POS system is amazing with tools both for reporting and efficiency of service.
HOWEVER..... upon requesting to change legal entity of our systems ( mentioned to our sales rep this would need to happen ) we are being billed both sides and overcharged. Spent too much time on the phone with the guys trying to figure it out with no real help or willingness to resolve. Plenty of hidden fees and crazy expensive being tied up to a 4 year contract. Overall i believe for the price of the overall use of these systems is off the roof.
Bear in mind, this is the first ever review i have ever made for any company , restaurant, or purchase, EVER., just fed up .
13 March 2024
Unprompted review
Reply from Fiserv in EMEA
Hi Pavlos,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details on TrustPilot in order for us to investigate.
We hope to hear from you soon,
The Fiserv Team
I did not enjoy my experience with this…
I did not enjoy my experience with this system. The staff that operate some of the calls is what lets the company down. I got transferred 4 times. For a simple change in name on a letter, that they got wrong
6 March 2024
Unprompted review
Reply from Fiserv in EMEA
Hi Adam,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details on TrustPilot in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team
The card machine stopped working,I was…
The card machine stopped working,I was informed after three weeks that DNA purchased the company,they did not inform me now I am told by fiserv clover that I have to continue paying a service charge even though the machine is not repairable
15 February 2024
Unprompted review
Reply from Fiserv in EMEA
Hi John,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details on TrustPilot in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team
Very happy.
We dealt with Neil Chick and he was great.
He was Very professional and went through it all.
He then came and helped us set it up in the salon.
Wound definitely recommend Neil and Clover.
By switching saved us money
1 March 2024
Unprompted review
joined Clover 25/03/2023
joined Clover, Reading that it was a good company to be with. I had a man called called Jamie to come into my new Café convinced me to go with them for 12 months got me to sign on the dotted line,!!! I had to cancel it as the business was wasn’t doing too well, 12 months later. They told me I signed up for 48 months with no proof of my signature, and now I’ve got a pay three years rent and cancellation fee of £350. What a rip off anybody reading this keep !!! well away you be warned scam as they tell you it’s for 1 year and the contract is for 48 months it’s your word against theirs because they can’t even prove my signature keep well away
26 February 2024
Unprompted review
Reply from Fiserv in EMEA
Hi Phil,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details on TrustPilot in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team,
I can highly recommend Adam Clayton
I can highly recommend Adam Clayton,
Very efficient and helpful through the whole process of transferring to a new system
Many thanks
12 February 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Barry,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Spent four weeks trying to negotiate a…
Spent four weeks trying to negotiate a deal. Had to chase every single step of the way. Gave up in the end and went with someone else.
Don’t waste your time trying to sort a contract. They don’t care.
20 February 2024
Unprompted review
Reply from Fiserv in EMEA
Hi Samantha,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details on TrustPilot in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team,
Great customer service from Adam
Great customer service from Adam. Very polite and helpful when setting up our terminals. Adam helped us from the beginning and ensured we were set up and ready to start using our terminals. He talked us through the set up and what we can change etc on the go.
12 February 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Mark,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
First class experience.
First class experience.
So easy and pleasant to deal with, giving good advice.
Recommend dealing with as our contact Adam Clayton
was very helpful
1 February 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Phil,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
clover have been an absolute nightmare
this company has been the absolute worst i have experienced.
i cancelled the account with them as supplied me with an out of date terminal which constantly failed . when i tried to return faulty terminal was constantly fobbed off
the guy i signed up with reassured me i could cancel the deal with 1 month notice , but when i tried by email and phone call was told i have to pay then £700 to terminate contract as leasing a terminal that was very dated and constantly failing , would not recommend this company
7 February 2024
Unprompted review
Reply from Fiserv in EMEA
Hi Keith,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team,
Richard has been great from start to…
Richard has been great from start to finish. He made sure we got the best rates to suit our business and followed up every step of the way making the whole process easy and smooth
26 January 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Jordan,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Richard,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Be aware of this company as they’re…
Be aware of this company as they’re Crooks!!!
There is no possibility for online cancellation so I did it through our email. They kept charging me without me even knowing it . No invoice no email! Now they want £400 for card machine I haven’t even used! Customer service is shocking! Avoid! Another company that wants to keep their clients hostage and taking away their rights to close the account. What a sad business plan !!! Avoid!!
19 January 2024
Unprompted review
Reply from Fiserv in EMEA
Hi Cannell and Co,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team,
Imran is a great salesman
Imran is a great salesman, he helped us getting new card machine . Excellent service .
Curtains and blinds shop
16 January 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Sonja,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Imran,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
they are best
14 January 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Rubina
Thank you for leaving feedback on our page, we really appreciate it.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Janel was great from start to finish…
Janel was great from start to finish with our switch and would highly recommend her and the team. Very easy and quick process.
12 January 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Nick,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Janel,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Brilliant machine and service
Brilliant, friendly support from Maria our link person.
The machine works well and is easy to use. Any issues have been quickly and easily dealt with.
10 January 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Nick,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Maria.,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Lewis you were really helpfull
Lewis you were really helpfull, thankyou
9 January 2024
Unprompted review
Reply from Fiserv in EMEA
Hello Imtiaz,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Lewis,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
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