Fiserv in EMEA Reviews 1,320

We signed up with Clover ( Fiserv) to process credit cards. They provided a portal that could only be used in 1 way. After a year I received a call notifying me that what we were doing was against Visa rules. We agreed to move by the end of the month,

Visa than ordered Clover to close the portal immediately . Demanded we pay £5000 for an initial investigation, with no guarantee that would be the end of it and then we were added to black list meaning we could not sign up elsewhere.

Why does Michael Lyons: CEO of Fiserv sell a product and when things go wrong - entirely due to his companies actions - expect the consumer to spend large sums on the orders of Visa.

In the real world the producer deals with faulty products.

After 18 months of withholding my money (£6300) and contradicting their own records, Clover’s solution was to ‘extend their apology- I was told;

“We usually allocate compensation in these situations, but unfortunately it doesn’t apply to you.”
Not a refund. Not a reversal. Just an apology — extended.
If you’re a business owner, ask yourself:
Can you afford to lose thousands of pounds and be told that an apology is all you’re entitled to?

I'm currently stuck with a temporary virtual debit card. My bank doesn't allow members to set a PIN with a virtual card. Fiserv hasn't considered customers like me. I can't order my groceries because of Fiserv.

If i could give zero stars I would. This company took my client's payments informing me they would hold for 60 days. They then decided I needed to submit documentation to show if I had chargebacks & was worthy to have their machine. I sent them 2 years paypal history with zero chargebacks and they still decided to close my account. The problem is they took service charges for the 3 transactions and will not refund those funds if transactions are refunded to clients. I need them to either release the funds or refund the clients and pay me back the fees they deducted from my account as service charges

Worst customer service

Julie is always on hand to help with any requests at the drop of a hat!

Thanks again Julie 👏

I just recently switched from FISERV / MERCHANT CARD SERVICES to another provider. While we never had ANY issues with our FD130 model CC processor they NEVER told us that we could BUY the machine and we ended up LEASING it for $32.50 per month (since 2019) making the total lease amount $2,340.00. Shameful!!!

I had an awful experience with this company. The customer service was absolutely dreadful – I reached out multiple times with a complaint, but each time I was met with unhelpful responses or, worse, no response at all. It’s clear that they have no interest in resolving issues or addressing concerns.

When I finally managed to speak with someone, I was promised a resolution, but nothing was done. It felt like they were just stalling and avoiding accountability. They completely ignored the legitimate complaints I had and gave me false assurances. I ended up feeling deceived and completely frustrated.
It’s disappointing to deal with a company that doesn’t care about its customers or stand behind its products/services. I would advise others to steer clear, as they don’t seem to have any real interest in customer satisfaction.

Ok.. I am going to be as honest as possible. Maybe some people have a great relationship with Fiserv and/or Clover - but we did NOT. It has been a nightmare. I have been transferred so many times and given so many verification information that it's really not funny any more. I have heard "I'm so sorry" so many times it's insane.

An account representative for Clover/Fiserv went into my bank - and got records and accounts of people using other merchant services. We use Square. This representative contacted me and told me we could save money using their services. Since I trust my bank, I assumed this (Fiserv) is legitimate. That was my first mistake.

Once we downloaded the "Clover Go" app, it took payments. No problems - or so we thought. We made about 12 transactions. When I went to our checking account, none of the money was transferred. No messages, no calls, no emails, NOTHING. So I called the account representative and she was going to "submit a ticket"... lol.

So, I used the Chat... and the real nightmare begins. My store is small and no employees, so I can't be on a phone for hours. Well, that doesn't matter to Fiserv... I should be grateful I only had to wait 4 hours to get no service or results. (One customer service rep kept me on phone for 1 hour, just to transfer to an advance support center that's closing in 8 minutes, thus unable to get help - "oh, I'm so sorry".) You're gonna get a lot of "I'm so sorry" with Fiserv.
Could go on and on about the problems, but trustpilot won't give space. Though Fiserv has ALL my documentation, watch them ask for my email or something so the problem can be resolved.. lol.

Fantastic services
Lovely gentleman that set up and show me how to use it.

Very helpful, fast and reliable service

We have been using FiServe for 10+ years with no problem - that is until Clover became involved. I am asked to go through hoops for a service which should simply be logon, download invoice and make payment. Extremely disappointing.

15.08.24 - Fiserv: Thank you for your response - would you provide an email address so that I can confidentially provide the Merchant Number. Thank you.

Worst service ever

When I called for help to resolve an issue they put me on hold and forwarded my call to US Bank. Neither US bank nor Fiserv have helped me to find this missing $2785.51
Would not recommend

These guys state they are Lloyds Cardnet - they have taken money and not paid it out.

I attempted to complain via their contact on the FCA register, guess what - bounce back on that email!

Still waiting for my money, get no where calling them

Merchant ID 520334511584468
WARNING: BEWARE OF DECEITFUL COMPANY OPERATIONS! Initially, they lured me into their trap with empty promises of energy price discounts, only to shackle me into a contract for 3 unnecessary card machines. To sever ties with these unused devices, an outrageous fee of £3000 was demanded, highlighting the extent of their scam targeting the unsuspecting.

The experience was an eye-opener, especially given its occurrence in the UK, alerting me to the disturbing truth that such fraudulent operations are legally conducted worldwide, including England. This cautionary tale serves as a stark reminder of the importance of staying vigilant and well-informed, to avoid becoming ensnared in similar deceptive schemes.

EYE-OPENING REALIZATION ABOUT FRAUDULENT PRACTICES: This company's dishonesty was further revealed when, following my reviews that exposed their fraudulent practices, I was contacted by the fraudster himself. Their schemes to deceive continue unchecked; in a shocking twist, they forced me to send an email falsely stating my satisfaction with their services. This bizarre requirement was presented as a way to cancel the agreement with Clover—truly a joke in the face of integrity.

I don't know whether the company is legitimate or not. A very pushy salesman came in and sold me a Clover terminal and promised (in writing) to give notice to and buy out my previous contract. That was 2 months ago, I am still waiting for them to finish setting up the terminal and I'm still getting bills from my old provider. I have been trying to contact them but nobody answers the phone or responds to email.
MID520334511631764

Completely mis-sold a terminal from Fiserv. Got a machine that didn't meet the requirements of our business. Customer service has been useless.
After 2 years, they want a termination fee of £787 and us to return the machine.
Avoid these rip-off merchants at all costs.

*Update: After asking for all my details, they have done absolutely nothing to help - customer service still non-existent.

Worst costumer service ever they are only nice and helpful at first once they sell you the pos system you’re %100 screwed and this worker they have called Carlos Centeno from the risk department makes me wait for hours then once I ask him questions he will hangs up on me so disrespectful and rude this peoples are shady about there fee lots of hidden fees they will hold your money for no reason also cancelling your account without notification or explanation please stay away if there is away to give 0 stars I will do because they don’t even deserve the 1 star I give clover is powered buy fiserv
Following your request for merchant number
#526461868881
Also not since we got the account cancelled we were on hold for almost 2 hours with sales department and at the end the say we can’t even return and we must pay for a merchant that we are not able to use for 4 years that’s not fair at all when the cancellation comes from you guys I just opened my business 1 month ago you guys messed up everything

Do not use this company. They are linked with Clover. Boy I wish someone had warned me. They canceled my account with no notice. Their risk department has no phone number. So basically they can just cancel you and you can do nothing about it. Called customer service no help. Was hung up on so many more times then I can count. All I wanted was answers and to know what my next steps are. No help at all and still no answers or help on what to do with my equipment. They are beyond rude when you do speak to them and say they do not have to explain anything to you. Excuse me I am a merchant and consumer of your products. Without us as customers, you have no business. This company should not be in business with the way they treat their merchants.