Mike C talked me patiently through the entire process of setting up a new online account- password/user name complications and more. He understood immediately what I was asking about. He’s going to be... See more
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Jose was efficient, great attitude, and very professional. Although I called after the trust office was closed he set me up a referral for a call back so I could get this item taken care of. I’m very... See more
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Michael Chesley was very helpful in transferring some funds for me because of a breakdown in the system after the recent upgrade. He was also helpful in clarifying some of the rewards programs for me.... See more
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Alana Tate is awesome! She was knowledgeable, efficient and advised me on updating my account of 47 years to make it a lot more efficient. I am so happy now to have overdraft protection which she high... See more
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Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Cornell Road
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
5860 Northeast Cornell Road, 97124, Hillsboro, OR, United States
- +1 855-855-8805
4.9
Excellent
190 reviews
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Less than stellar and steadily…
Less than stellar and steadily declining over the past 30 years.
We just completed a mortgage refi and it was challenging. After uploading all our docs, we were told (erroneously) that we needed to wait 3 months after coming out of Covid-related mortgage deferral. Turned out we only needed to wait until making 3 payments. That error delayed our application a month and cost us significantly as interest rates rose AND we had to re-upload all the required documentation again even though our previously uploaded docs were still available online.
It was frustrating that we had to work with no fewer than 5 people in the Mortgage department to get the mortgage refi completed. My previous refi only required us to work with 2 CU employees.
During the closing process, First Tech double-paid our home insurance and it took Customer Service 3 weeks to get back to me when I inquired online about it.
The survey that we got from FTCU "expired" before I resolved the above insurance payment issue so we weren't allowed to complete it.
I love the fact that FTCU doesn't sell the majority of the mortgages that they process.
I am a HUGE fan of credit unions and tell all my friends to leave their big, national banks behind, but every year it's harder and harder to recommend FTCU.
20 May 2022
Reply from First Tech - Cornell Road
Hi Phil, We appreciate you providing us the opportunity to hear and respond to your concerns regarding your experience with our mortgage department as you refinanced your home. We would like to look into your specific situation in order to provide coaching and feedback, please email socialreviews@firsttechfed.com with your account and/or contact information. Please know that we take your complaint very seriously, and that it will be reviewed by the appropriate leadership teams. Thank you.
Excellent Staff, Service and Support!
The student loan department, service and support deserve eleven stars! Every call was received with polite professionalism. Every question was answered with sincere understanding. Communication was beyond reproach. Customer service was exceptional.
19 May 2022
Reply from First Tech - Cornell Road
That’s great to hear!
Very nice and pleasant
I was treated with respect and very cooperative. Went just like clockwork
19 May 2022
Reply from First Tech - Cornell Road
We appreciate your thoughts!
Excellent Service
We always feel welcome and cared for by the staff at the Cornell Road First Tech. The team of professionals have always offered ways to support our financial needs with accurate information and responsible solutions. We know we’re in good hands and trust the team at Cornell Road First Tech.
19 May 2022
Reply from First Tech - Cornell Road
Thank you for the kind words!
Great service with good rates.
19 May 2022
Reply from First Tech - Cornell Road
Thank you, we’re here to help!
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