I decided that I would like a lightweight (titanium) diver's automatic watch at a reasonable price. Also, I was looking for a dial with clear contrast that was easy to read in poor light conditions. T... See more
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Review summary
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Always efficient with notifications, posting and safe packaging, always use a very reputable courier. I have purchased from First Class Watches. they established 2007 as a new company I purchased a wa... See more
LONGINES Conquest Quartz (41mm) Black Dial / Stainless Steel Bracelet L37594586 Ordering was really straightforward, and the watch turned up in no TIME at all. I’m genuinely really pleased with i... See more
Great service and fast delivery. Soon after I ordered my watch the price on the web site was reduced, I emailed fcw and even though id paid they refunded me the difference between what I paid and the... See more
Company details
Information provided by various external sources
First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!
First Class Watches Details
Written by the company
- Authorised Watch Retailer
- We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
- Free Delivery On All Orders
- We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
- 30 Day Returns Policy (extended for Christmas gifts)
- We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
- Customer Service
- We pride ourselves on customer service. Reach us by phone, email and live chat.
Guaranteed authorised UK retailer with free UK delivery
100% authentic with official manufacturer's guarantee
As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.
Contact info
9 Warwick Road, CV8 1HD, Kenilworth, United Kingdom
- 01926 298499
- info@firstclasswatches.co.uk
- www.firstclasswatches.co.uk
4.9
Excellent
18K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First class all round
I bought a watch from First Class Watches several years ago and, because of that experience - excellent range of competitively priced products and excellent customer service - I've just returned to First Class Watches to buy my replacement watch. Again the whole experience was first class 😀
23 June 2026
Super quality product delivered as per…
Super quality product delivered as per options very pleased would recommend this company.
20 June 2026
A good on line shopping experience
A good on line shopping experience. Good selection of quality watches and good delivery.
18 June 2026
Great communication and super quick…
Great communication and super quick delivery ⭐️⭐️⭐️⭐️⭐️
16 June 2026
I love my Casio G-Shock watch
I love my Casio G-Shock watch , not my first and definitely not my last , the quality and the stand out colours do it for me .
16 June 2026
Great watch and as always great service
Great watch and as always very well priced. Thankyou Mike.
16 June 2026
TICKS All the Boxes
LONGINES Conquest Quartz (41mm) Black Dial / Stainless Steel Bracelet L37594586
Ordering was really straightforward, and the watch turned up in no TIME at all. I’m genuinely really pleased with it; great quality, especially for the price. It’s not something you can easily find locally these days, especially as it’s now discontinued by the manufacturer, so I’m glad I snapped it up while I had the chance
.
I’d definitely recommend First Class Watches and will happily use them again. Thanks!
15 June 2026
Great service!
Watch was a great price, strap altered perfectly with wrist measurement provided. Delivered fast. What’s not to like? Cheers!
15 June 2026
Good selection and professionalism.
Great communication throughout. I told them that I saw this watch that I wanted somewhere else and it was cheaper, they matched the price and I bought it at First Class Watches. Highly recommended.
15 June 2026
Couldn’t recommend these guys enough
Couldn’t recommend these guys enough! Ordered Saturday morning, arrived Sunday morning, couldn’t be happier 👌🏽
13 June 2026
Poor Customer Service …
I was very disappointed on the service by First Class watches, as my watch wasn't working when I received it, as they had forgot to check the watch before they sent it. A new battery hadn't been installed before the watch was sent out to me. So a bad customer service was provided by First Class.
13 June 2026
Reply from First Class Watches
Dear Peter McGovern,
I am very sorry to hear that your watch arrived with a dead battery. As a family-owned business, we take our quality control and customer service incredibly seriously, and it is highly disappointing to hear we missed the mark here. Your watch absolutely should have been checked before it was sent out as per our training, and I have raised this directly with our warehouse manager to ensure it doesn't happen again.
We would love the opportunity to make this right. Since we haven't heard from you directly regarding this issue just yet, we will be reaching out to you via email shortly. At the very least, we will gladly cover the cost of a replacement battery for you.
Please accept my sincere apologies for the inconvenience caused, and we look forward to getting this resolved for you.
My sincere apologies for any inconvenience caused,
Scott
Beautiful watch exactly what I wanted…
Beautiful watch exactly what I wanted to buy.
Delivered fast .
No problems at all with it
Would recommend them
13 June 2026
Great service
Watch arrived well packaged and in good time. Unfortunately the warranty card was missing. I contacted customer services and the card was sent out the same day.
27 December 2025
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