Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... See more
Company replied
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... See more
Company replied
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services. Thank you Alfie a... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Explained everything in detail and made…
Explained everything in detail and made me understand everything. Great service
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear everything was explained clearly and in detail, helping you fully understand your cover and options. It’s great to know you received such excellent service. Your feedback is very much appreciated.
Excellent service!
From start to finish i was listened to and treated so kindly. The agent was patient and helped me understand every step of the way. Very easy and quick finding out about my needs and wants and the tailoring the conversation and quote accordingly. Many thanks David.
29 June 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosie took the time to listen, understand your needs, and guide you through the process with patience and kindness. It’s great to know she tailored the discussion and quote to your requirements, making everything quick and easy to understand. Your kind feedback is very much appreciated and will be shared with her.
Very helpful lady
Very helpful lady. And she has raised the problem I have getting online
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that our advisor was helpful and that your issue accessing your online account has been raised for further investigation. We appreciate your feedback and are glad we could assist you.
Jodie and Arron
I’ve been dealing with Jodie since purchasing the house trying to get completion date she was patient and I got my completion date I spoke to Arron on the phone made a few amends and the policy has started both wonderful people would highly recommend the company
6 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that both Jodie and Aaron provided such excellent support throughout your home-buying journey. It’s great to know Jodie was patient while helping with your completion date and that Aaron was able to make the necessary amendments to get your policy up and running. Your recommendation means a lot to us, and we’ll be sure to share your kind feedback with both of them.
I dealt with Evelyn today and was very…
I dealt with Evelyn today and was very pleased with the service she gave. I spent 45 minutes on the phone where she gave the time and attention to go through some policy wording to make entirely sure the policy was correct for what I need. You don’t get a level of service like that from a website. She’s an asset to the company.
6 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such thorough and attentive service, taking the time to go through the policy wording with you to ensure the cover met your needs. It’s great to know her patience and dedication made a real difference to your experience. Your kind feedback is very much appreciated and will be shared with her.
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron provided you with a great experience. Your kind feedback is very much appreciated and will be shared with him.
Dealt with easily and effeciently
Dealt with easily and effeciently. Thank you.
6 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback. We’re pleased to hear your enquiry was dealt with easily and efficiently. Your kind comments are very much appreciated.
Wesley was very attentive and was able…
Wesley was very attentive and was able to solve my query efficiently.
Thanks alot.
6 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Wesley was attentive and able to resolve your query efficiently. Your kind feedback is very much appreciated and will be shared with him.
great customer service from Jamie
6 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie provided great customer service and made your experience a positive one. Your kind feedback is very much appreciated and will be shared with him.
Nathan was super helpful in making sure…
Nathan was super helpful in making sure the level of cover for my insurance was tailored to my personal needs and was clear about all the different options
24 June 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Nathan was so helpful in ensuring your insurance cover was tailored to your personal needs. It’s great to know he clearly explained the available options and helped you find the right level of cover. Your kind feedback is very much appreciated and will be shared with him.
Thank you Thomas!
Little late on the review, but Thomas Lennon and I had a great conversation in which I was able to explore options without being pressured and provided with all of the information that I needed as a first time buyer, more incredible is the flexibility to amend my policy at a later date as it seems understoof that some decisions take a little time to set in for a first time buyer. Would definitely recommend, the prices seem very fair as well.
23 June 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Tom Lennon provided such a positive experience, giving you the information and flexibility you needed as a first-time buyer without any pressure. It’s great to know you felt supported in exploring your options and reassured by the ability to make changes later if needed. Your recommendation is very much appreciated, and we’ll be sure to share your kind feedback with him.
ONE WORD "JAMIE" What an absolutely…
ONE WORD "JAMIE" What an absolutely amazing young man doing an incredible job, with laughs and much good humour and patience with a veritable geriatric member of society (Me, i`m 84) and i do not suffer fools!!
Great service, great price for my insurance policy, faultless.
HE NEEDS A RISE AND PROMOTION.
1 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re absolutely delighted to hear that Jamie provided such a positive experience. His patience, professionalism, and sense of humour are qualities we value highly, and it’s wonderful to know he made the process enjoyable while helping you secure great cover at a competitive price. We’ll be sure to share your kind comments with him—he’ll be thrilled to receive such fantastic feedback!
Thank you so much to Thomas
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure this was as stress free as possible. Customer service 10/10, highly recommend First2Protect. Thanks again.
6 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Thomas provided such professional and patient support throughout the process. It’s great to know he was able to help with the amendment to your policy following the change to your exchange date and made everything as stress-free as possible. Your kind feedback and recommendation are very much appreciated, and we’ll be sure to share your comments with him.
I appreciate the reminders
I appreciate the reminders. the new quotes and the no nonsense approach to renewing my policy.
6 July 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear you appreciated the reminders, competitive renewal quote, and straightforward approach to renewing your policy. Making the process as simple and hassle-free as possible is what we aim for, so your feedback is very much appreciated.
The understanding was fantastic and…
The understanding was fantastic and resolved everything within a couple of minutes. Great customer service! Thank you
6 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that your query was understood and resolved so quickly. Providing efficient, helpful service is what we strive for, so it’s great to know you had such a positive experience. Thank you for your kind feedback.
Thank you for your kindness and…
Thank you for your kindness and patience.
Understandable explanations.
23 June 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found our explanations clear and easy to understand, and that you experienced kindness and patience throughout. Your feedback is very much appreciated.
Great service from Jamie W
Jamie W called us within minutes of us requesting a quote online. He was professional, thorough, friendly and clear in his questions and explanations as to the Insurance cover. We are very appreciative of the excellent service we have received to date.
3 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie W contacted you so promptly and provided a professional, thorough, and friendly service. It’s great to know he took the time to clearly explain the insurance cover and answer your questions. Your kind feedback is very much appreciated and will be shared with him.
I would like to say a big thank you to…
I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful throughout the whole process. Everything was explained clearly, and the support I received truly made my day. Thank you again for such outstanding customer service.
3 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Charlie provided such excellent service and made the process of arranging your house and contents insurance straightforward and enjoyable. It’s great to know his professionalism, friendliness, and clear explanations made a positive difference. Your kind feedback is very much appreciated and will be shared with him.
Excellent ambassador for First2Protect.
Excellent informative, friendly and engaging call from Tom Lennon, crystal clear information (re. Home Insurance products) and prompt second call on the same afternoon after he had to call an associate for more information to assist with our discussion. First-class ambassador for First2Protect.
3 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Tom provided such an informative, friendly, and engaging experience. It’s great to know he took the time to obtain additional information and call you back promptly, ensuring all your questions were answered clearly. Your kind feedback is very much appreciated and will be shared with him.
Evenlyn was extremely friendly
Evenlyn was extremely friendly, patient and helpful!
3 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Evelyn was extremely friendly, patient, and helpful throughout your experience. Your kind feedback is very much appreciated and will be shared with her.
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