Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... See more
Company replied
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... See more
Company replied
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services. Thank you Alfie a... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
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Replied to 95% of negative reviews
Typically replies within 48 hours
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Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you received efficient, polite, and effective service. We really appreciate your kind comments.
Nathan was very helpful and took me…
Nathan was very helpful and took me through the process with ease
8 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan was so helpful and guided you through the process with ease. We’ll be sure to pass on your kind comments.
Excellent Experience
Aaron was extremely detailed, patient and friendly when assisting with the arrangements of my Building & Contents Insurance as a first time home buyer.
8 July 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided such detailed, patient, and friendly support while arranging your Buildings & Contents Insurance. It’s great to know he helped make the process easier and clearer for you as a first-time home buyer. We’ll be sure to pass on your kind comments.
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie provided such professional and friendly service. We’ll be sure to pass on your kind comments.
Great service finding me the best quote
Darryl was very helpful in finding me the best quote. Didnt push or rush me and understood what I wanted. Great customer service.
6 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Darryl was able to find you a competitive quote while taking the time to understand your needs. It’s great to know you felt supported without any pressure or rush. Your kind feedback is very much appreciated and will be shared with him.
My advisor was very helpful and patient…
My advisor was very helpful and patient as I am hard of hearing. Explained everything professionally
6 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that your advisor was helpful and patient, taking the time to explain everything clearly and professionally. We understand the importance of adapting our service to individual needs, and we’re pleased you felt supported throughout. Your feedback is very much appreciated.
Aaron Wood was really helpful and took…
Aaron Wood was really helpful and took his time going through each element of our quote. He also listened to our situation and was willing to assist in anyway he could.
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron Wood was so helpful and took the time to carefully explain each element of your quote. It’s great to know he listened to your circumstances and did everything he could to assist you. Your kind feedback is very much appreciated and will be shared with him.
Helpful in explaining what i need.
23 June 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear that our team was helpful in explaining the cover and guiding you through what you needed. Your feedback is very much appreciated.
Rebecca was really polite and helpful…
Rebecca was really polite and helpful in cancelling my tenants contents policy and talking about future cover when i move and explaining the process.
7 July 2026
Unprompted review
Reply from First2Protect
Rebecca was really polite and helpful in cancelling my tenants contents policy and talking about future cover when i move and explaining the process.
Superb insurance broker striving for excellence
Superb customer service from both Becky and Alfie both of whom helped me find a better deal than last year on my portfolio insurance.
I’ve been working with this company for several years now & can not fault the quality of their service and level of their professionalism.
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that both Becky and Alfie were able to help you secure a better deal on your portfolio insurance. It’s especially rewarding to know that, after working with us for several years, you continue to value the quality of our service and professionalism. Your kind feedback is very much appreciated and will be shared with both of them.
Excellent and efficient service from Becky!
Title: Excellent and efficient service from Becky!
I was quite stressed when my landlord insurance policy was suddenly cancelled due to an unexpected change in the insurer's criteria. Fortunately, Becky handled my case and was incredibly helpful and efficient in arranging a new policy for me.
As I prefer communicating via email, Becky was very accommodating and understanding. She explained everything clearly, sent over the necessary documents, and even quickly fixed an issue on the customer portal so I could easily make my payment online. She also seamlessly handled the cancellation and refund of my old policy.
Thank you, Becky, for making a stressful and confusing situation so much easier to deal with. Highly recommended!
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Becky was able to help make a stressful situation much easier to manage. It’s great to know she kept you informed throughout, accommodated your preference to communicate by email, and efficiently assisted with arranging your new policy, resolving the portal issue, and handling the cancellation and refund of your previous policy. Your kind feedback is very much appreciated and will be shared with her.
Still waiting on documents to checkdocuments…
Have not yet received any documents from you. Still waiting therefore cannot comment.
7 July 2026
Reply from First2Protect
Thank you for your feedback. We’re sorry to hear you haven’t yet received your documents. If your policy was arranged recently, it’s possible the documents were not issued until Monday and may still be on their way to you. They should be with you shortly, I have arranged for Charlie to give you a call in a few days to make sure the documents have arrived and that everything is in order.
I cannot recommend First2Protect…
I cannot recommend First2Protect enough! I'm a first time buyer and have been instructed to get a quote for home insurance, my mortgage broker reaches out to First2Protect this morning with my available time to speak. It was very last minute but they called me. Jamie W was absolutely fantastic. He fully understood that I was new to this and offered me the support I needed. He was very patient and took his time to explain everything in detail to me so that I felt comfortable and assured with my policy and next steps. As someone who is neurodivergent and struggles to follow instruction, he explained everything perfectly. Thank you making this process so easy
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie W provided such fantastic support during your journey as a first-time buyer. It’s great to know he took the time to explain everything clearly and patiently, helping you feel comfortable and confident in both your policy and the next steps.
We especially appreciate your comments about how Jamie adapted his approach to meet your needs and made the process easy to follow. Providing clear, supportive, and personalised service is exactly what we strive for. Your kind feedback is very much appreciated and will be shared with him.
Nathan was very friendly and helpful
Nathan was very friendly and helpful, always better to talk to a human than ai
Thank you for explaining and getting me
The best price possible
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Nathan was friendly and helpful, and that he took the time to explain everything clearly while helping you find the best price possible. Your kind feedback is very much appreciated and will be shared with him.
Oscar was very clear on what the policy…
Oscar was very clear on what the policy offered, he worked hard getting me the best price without skimping on quality of cover. He was clear on how much the “Excesses”,were and how much any additional add ons would be.
I’m currently deciding between 3 quotes and doing a chart.
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Oscar took the time to clearly explain the policy, including the cover available, excesses, and any optional extras. It’s great to know he worked hard to find you a competitive price without compromising on the quality of cover. We wish you all the best with your comparison and appreciate you considering First2Protect.
Aaron was great
Aaron was clear and informative, professional and answered any questions I had. Nice lad. Thanks very much, we will consider first2protect as our insurers!
6 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron was clear, informative, and professional throughout, taking the time to answer all of your questions. It’s great to know you had such a positive experience, and we appreciate you considering First2Protect for your insurance needs. Your kind feedback is very much appreciated and will be shared with him.
Jamie wellum was knowledgeable
Jamie wellum was knowledgeable. He explained everything in great detail. I was very happy with his service.
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie was knowledgeable and took the time to explain everything in great detail. It’s fantastic to know you were happy with the service you received. Your kind feedback is very much appreciated and will be shared with him.
Explained everything in detail and made…
Explained everything in detail and made me understand everything. Great service
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear everything was explained clearly and in detail, helping you fully understand your cover and options. It’s great to know you received such excellent service. Your feedback is very much appreciated.
Excellent service!
From start to finish i was listened to and treated so kindly. The agent was patient and helped me understand every step of the way. Very easy and quick finding out about my needs and wants and the tailoring the conversation and quote accordingly. Many thanks David.
29 June 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosie took the time to listen, understand your needs, and guide you through the process with patience and kindness. It’s great to know she tailored the discussion and quote to your requirements, making everything quick and easy to understand. Your kind feedback is very much appreciated and will be shared with her.
Very helpful lady
Very helpful lady. And she has raised the problem I have getting online
7 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that our advisor was helpful and that your issue accessing your online account has been raised for further investigation. We appreciate your feedback and are glad we could assist you.
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