Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... See more
Company replied
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... See more
Company replied
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services. Thank you Alfie a... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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FAO James Riley
FAO James Riley
Thank you very much for your help today and explanations regarding my house insurance.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that James was able to help and provide clear explanations regarding your house insurance. Your kind feedback is very much appreciated and will be shared with him.
Helpful staff
I requested a call back which came after only a few minutes. I needed to cancel my home insurance and it was dealt with easily and efficiently by the helpful customer service member of staff
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear your callback request was answered so promptly and that your home insurance cancellation was dealt with easily and efficiently. It’s great to know our customer service team provided helpful support throughout. Your feedback is very much appreciated.
Very helpful with my Policy query
Very helpful with my Policy query. Very friendly ,efficient and knowledgeable . Wonderful service
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our team was able to help with your policy query and that you found the service friendly, efficient, and knowledgeable. Your kind feedback is very much appreciated.
The customer service I received from…
The customer service I received from Aaron was great. I got the support I wanted.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron provided great customer service and gave you the support you needed. Your kind feedback is very much appreciated and will be shared with him.
Aaron M was very helpful and explained…
Aaron M was very helpful and explained everything well, helping me feel even half prepared with a policy for buying a house.
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron M was so helpful and took the time to explain everything clearly. Buying a house can feel overwhelming, so it’s great to know he helped you feel more prepared and confident in arranging the right policy. Your kind feedback is very much appreciated and will be shared with him.
always quick and happy to help
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you continue to find our team quick to respond and happy to help. Your kind feedback is very much appreciated.
Very helpful
13 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear you found our team helpful and that we were able to assist you with your needs. Your feedback is very much appreciated.
Reply from First2Protect
Thank you for your review. We’re pleased to hear you received good customer service and found our advisor easy to talk to. Your kind feedback is very much appreciated.
Easy/Peasy
I'm in my 90's. An old man with rather poor hearing and extremely short of any computer skills but I needed to make an altercation to my home insurance. Rang your number a lady answered, listened to my problem said she could help and 90 seconds later . It was sorted to my total satisfaction. All my foreboding banished. Thank You.
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our team was able to help make the process so simple and straightforward for you. It’s especially pleasing to know that your query was resolved so quickly and to your complete satisfaction. Providing clear, accessible support is very important to us, and we’re glad we could put your mind at ease. Your kind feedback is greatly appreciated.
Very easy to start my home insurance
Very easy to start my home insurance. Denis help me with all information needed
9 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Denis made arranging your home insurance easy and straightforward, and that he provided all the information you needed. Your kind feedback is very much appreciated and will be shared with him.
Very good 👍 👏 👌 😀 ☺️ 🙌 👍 👍👍👍👍
1 June 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear you had a very good experience with us. Your kind feedback is greatly appreciated, and we’re pleased we could help. 😊👍
Great help from Alfie
Great help from Alfie, provided excellent and very friendly advice & services. We are very happy with First2 Protect for Rent Protection Insurance and affordable value of services.
Thank you Alfie again.🙏
10 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Alfie provided excellent, friendly advice and service. It’s great to know you’re happy with your Rent Protection Insurance and the value it provides. Your kind feedback is very much appreciated and will be shared with Alfie. Thank you again for your support. 🙏
I didn't have to wait in the queue long…
I didn't have to wait in the queue long when I phoned. Lewis was extremely helpful and patient. Would definitely recommend 😃
10 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Lewis was so helpful and patient, and that you were able to get through to us without a long wait. Your recommendation is very much appreciated, and we’ll be sure to share your kind feedback with him.
Just spoken to Jamie regarding my…
Just spoken to Jamie regarding my building and contents insurance, he was extremely polite and very helpful, would definitely recommend to friends and family
10 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jamie was extremely polite and helpful when discussing your buildings and contents insurance. Your recommendation means a great deal to us, and we’ll be sure to share your kind feedback with him. Thank you for your support.
Jodie was very helpful on the phone and…
Jodie was very helpful on the phone and talked through everything to make sure I understood all the terms of the policy.
10 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jodie was so helpful and took the time to talk through everything, ensuring you fully understood the terms of your policy. Your kind feedback is very much appreciated and will be shared with her.
Rang up to cancel my renewal quote but…
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a long service customer. Well worth making the call.
10 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Joel took the time to explain your cover in detail and helped you understand the value of your policy. It’s great to know that, after reviewing your options and receiving a loyalty discount, you felt confident renewing for another year. Your kind feedback is very much appreciated and will be shared with him.
Evelyn was an excellent advisor
Evelyn was an excellent advisor: clear, thorough, efficient, very pleasant. Very impressed with service.
10 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such a positive experience. It’s great to know she was clear, thorough, efficient, and pleasant throughout the process. Your kind feedback is very much appreciated and will be shared with her.
sales rep cudnt give a shit 30 secs…
sales rep cudnt give a shit 30 secs after payment way made.
6 July 2026
Reply from First2Protect
Thank you for your feedback. We’re sorry to hear parts of your experience did not meet your expectations.
Having reviewed the call, we agree that the call ending could have been handled better and understand how this may have left you with a negative impression. We also note that you subsequently queried the insurer details discussed during the call. Once this was brought to our attention, we acted swiftly to investigate the discrepancy and contacted you directly to clarify the position and address your concerns.
We appreciate you taking the time to raise this with us. Feedback like this is invaluable in helping us improve our service and ensure we deliver the standards our customers expect.
While we recognise this experience did not leave you with the impression we would have hoped for, we are pleased we were able to address your concerns promptly once they were brought to our attention, and we wish you all the best for the future.
Spoke with Jodie today to sort out house…
Spoke with Jodie today to sort out house insurance for our new build. She was very polite and helpful and answered all my questions. Would definitely recommend.
10 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jodie was polite, helpful, and took the time to answer all your questions while arranging insurance for your new build home. Your recommendation is greatly appreciated, and we’ll be sure to share your kind feedback with her.
Nathan was brilliant
Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going above and beyond to help us. A real credit to the team, thanks again!
8 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Nathan provided such a positive experience. It’s great to know he was friendly, efficient, and took the time to explain everything clearly, making the insurance process easy and stress-free. We’ll be sure to share your kind feedback with him – he’ll be pleased to know he made such a difference. Thank you for your support.
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