We were given clear guidance at a sensible pace with plenty of time to discuss questions and answers. Our advisor James Riley was a very pleasant person to work through our quote with. The initial quo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Helpful friendly and professional It took the Post Office 4 weeks to deliver the correspondence. Jolie kept in touch with me every week awaiting my response. She sent me 2 more copies of the insuranc... See more
Company replied
Nathan was absolutely fantastic! So friendly, really patient and reassuring. Made me feel comfortable, heard and understood. I asked questions that he answered calmly and clearly and reassured me that... See more
Company replied
Couldn’t find description of certain elements of the policy within the policy documentation. Telephoned First2Protect’s offices and spoke with Evie. Evie was patient, friendly and knowledgeable, she t... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Becky did a fantastic job
Becky did a fantastic job, she was helpful and explained everything clearly and my policies went live today.
29 May 2026
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear Becky was so helpful and explained everything clearly—great to know your policies are now live. We’ll be sure to pass on your comments.
Curtis Gillard was very helpful and…
Curtis Gillard was very helpful and answered all my questions
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis was very helpful and took the time to answer all your questions. We’ll be sure to pass on your kind comments.
Becky was really helpful and gave a…
Becky was really helpful and gave a good breakdown of the policy. She answered all my queries.
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was so helpful, provided a clear breakdown of your policy, and answered all your questions. We’ll be sure to pass on your kind comments.
Very comfortable to talk to…
Very comfortable to talk to about possible quotes, and still easy to talk to after sharing that I’d like to look elsewhere. I felt very comfortable talking to the advisor.
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you felt comfortable throughout the conversation and appreciated the supportive approach, even when exploring other options.
Easy to contact
Easy to contact, customer advisor was clear and concise. Overall great experience.
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you found us easy to contact and that the advisor was clear and concise. It’s great to know you had a positive experience.
Very helpful and polite
Very helpful in changing some detail on my policy and even arranged a small refund.
Polite and knowledgeable, and stated I should get my renewal in a couple of weeks.
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear your policy changes were handled smoothly and that you received helpful, knowledgeable support, including arranging a refund. We’re glad the renewal timeframe was clearly communicated.
Oscar Bushell is a very helpful and…
Oscar Bushell is a very helpful and thorough member of staff.
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar was helpful and thorough—we’ll be sure to pass on your kind comments.
Reliable company We have been with F2P for years now and…
We have been with F2P for years now and have never had any issues. Today I needed some info on my accounts and Lori at F2P could not have been more helpful.
Always a pleasure to deal with F2P and would highly recommend them
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your continued loyalty!
We’re delighted to hear you’ve consistently had a positive experience with us, and that Lori was especially helpful today.
Lori was great at helping me renew my…
Lori was great at helping me renew my policy today. She explained all the details of my new renewals and also the extra questions I had which led to me getting a refund. I appreciate her excellent customer service.
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Lori provided excellent support, explained everything clearly, and was able to help resolve your queries, including securing a refund. We’ll be sure to pass on your kind comments.
Great knowledge
Curtis gillard called me with all prior knowledge and quotes ready to go with fountain of knowledge on all insurance details, and most importantly got me a great deal. Great service. Thank you Curtis.
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your great feedback!
We’re delighted to hear Curtis was so well prepared, knowledgeable, and able to secure you a great deal. We’ll be sure to pass on your kind comments.
Friendly and helpful.
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you found our team friendly and helpful.
I was unsure on when my policy would start
I was unsure on when my policy would be triggered as I’m moving in later in the year. I had a call with Jamie who had guided me through everything and really helped me gain confidence in what I was doing. If he was unsure on any questions I asked he would put me on hold to find the relevant information to make sure I was given all the correct information. Thank you Jamie!
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie took the time to guide you clearly and help build your confidence. It’s great to know he ensured you received accurate information throughout—we’ll be sure to pass on your thanks.
Excellent service given by this company…
Excellent service given by this company and its emplyees
There’s always an option to improve or search for the right product
28 May 2026
Unprompted review
Reply from First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received excellent service from both our team and the company, and that you found value in exploring the right options for your needs. We really appreciate your comments.
Explaining the policy well
19 May 2026
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear the policy was explained clearly and helpfully.
Still haven’t received my documents…
Still haven’t received my documents through the post like I was promised
15 May 2026
Reply from First2Protect
Thank you for your feedback, and we're sorry to hear this.
This isn’t the experience we aim to provide, and we understand how important it is to receive your documents promptly. Our existing business team will be in touch to rectify this for you and ensure your documents are resent.
Great customer service
Very informative, clear information delivered really efficiently in a helpful manner without being at all pushy.
27 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re pleased to hear you found the information clear, helpful, and delivered efficiently without any pressure.
Excellent Support
First2Protect helped us with the building and contents insurance alongside purchasing our first home.
Not only were the quotes very competitive at low rates - but they ensured the right one for us was chosen and our solicitors would be notified if our mortgage was accepted making it so much easier for us!
18 May 2026
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear we could support you during your first home purchase and help make the process easier. It’s great to know you found the quotes competitive and that the team ensured you had the right cover in place. We really appreciate your kind comments.
Theodore Casali took my call today
Theodore Casali took my call today and talked me through the process of the house insurance quote. He was polite, friendly and helpful. When my husband wanted to know if it was a scam call, Theo suggested I check out the reviews on Trust Pilot. I did this while on the call and saw only good reviews 😊 The quote he gave saved us £200+ on our present renewal policy quote. Thank you for your help Theo.
27 May 2026
Unprompted review
Reply from First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Theo provided such friendly, helpful service and helped put your mind at ease. It’s great to know he was able to save you over £200—we’ll be sure to pass on your kind comments.
great customer service …
had a conversation with a gentleman called Oscar Bushell, great communicator,he understood out situation and was very patient.
27 May 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar was a great communicator, patient, and understood your situation. We’ll be sure to pass on your kind comments.
The Gentleman who helped me on the…
The Gentleman who helped me on the phone ws excellent, very helpful, a credit to the company.
26 May 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear you received excellent and helpful service—your kind words mean a lot to us.
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