F.Hinds The Jewellers Reviews 

13,271
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable during their visits, making every interaction pleasant. Consumers also highlight the efficient service, noting that watch battery replacements and minor repairs are completed quickly while shopping. Shoppers appreciate the wide range of products available and feel well-supported when selecting special gifts. Some reviewers were not happy with the after-sales support, describing frustrating difficulties when attempting to repair or return faulty jewelry. A few other people also felt that certain staff members lacked professionalism and empathy during complaint resolutions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as welcoming, polite, and exceptionally... See more

Service

Reviewers highlight positive aspects of service, frequently praising courteous and helpful staff who provide... See more

Product

Users describe positive interactions with product, highlighting wonderful purchases like earrings and watches... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting friendly and helpful staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ring we bought had to be returned because it was not suitable for an arthritic, swollen knuckle. We are grateful that it was possible to replace it with other items of similar value, although the... See more

Rated 5 out of 5 stars

A really lovely experience and seamless process getting my daughter’s second ear pierced. The lady was really professional and treated my daughter with kindness and patience. Not to mention, reall... See more

Rated 5 out of 5 stars

I needed a new watch battery fitting and the young lady who served me dealt with me brilliantly. She fitted the new battery within a few minutes, as she'd promised, and offered the option of a lifetim... See more

Rated 5 out of 5 stars

Tired of looking for the perfect wedding ring Then there it was in chapel East Midlands designer outlet !!! Tracey a fabulous Lady who I’ve seen many times over the years guided us through the t... See more


Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Watch Store

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(13,271)

3,001 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful, honest service!

Popped in to have a new watch battery fitted. Brilliant service, even found that I had previously purchased a lifetime warranty for the battery in the watch so new one fitted… no charge.
Thank you!

15 July 2026
Unprompted review
Rated 1 out of 5 stars

This company deserves less than 1 star

This company deserves less than 1 star. Spent thousands on a ring and it has been falling apart since. Now in small claims process costing me even more money
Also Steve customer service is awful and unprofessional comparing a ring to a sports car

14 July 2026
Unprompted review
Rated 1 out of 5 stars

This company deserves less than 1 star

This company deserves less than 1 star. Spent thousands on a ring and it has been falling apart since. Now in small claims process costing me even more money
Also Steve customer service is awful and unprofessional comparing a ring to a sports car

15 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff in the Chippenham branch were…

The staff in the Chippenham branch were very welcoming and helpful. As the shop was not busy when I called in, they offered to put a new battery in my watch (under the lifetime guarantee) there and then, while I waited for a very short time.
Thank you very much.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

The staff member that looked after us was very good, knowledgeable and friendly.
We didn't wait long to be served and the battery replacement was done quickly while we did some other shopping

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I needed a new watch battery fitting…

I needed a new watch battery fitting and the young lady who served me dealt with me brilliantly. She fitted the new battery within a few minutes, as she'd promised, and offered the option of a lifetime replacement scheme, which I took. She then advised me that your system will keep my details so that even if I lost the receipt I would still be entitled to a replacement and I could go to any branch of Hinds for this. She was friendly and helpful and made my visit to your shop a pleasure!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

After 65 years I finally took the…

After 65 years I finally took the plunge to have my ears pierced. The staff were so polite friendly and helpful. From booking over the phone to leaving the store they could not have been more professional. A first class experience

14 July 2026
Unprompted review
Rated 5 out of 5 stars

New watch.

Hi, thank you for a great experience at F. Hinds in Evesham. Bought a nice watch reasonably price, Good customer service.

10 July 2026
Unprompted review

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