F.Hinds The Jewellers Reviews 

13,267
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable during their visits, making every interaction pleasant. Consumers also highlight the efficient service, noting that watch battery replacements and minor repairs are completed quickly while shopping. Shoppers appreciate the wide range of products available and feel well-supported when selecting special gifts. Some reviewers were not happy with the after-sales support, describing frustrating difficulties when attempting to repair or return faulty jewelry. A few other people also felt that certain staff members lacked professionalism and empathy during complaint resolutions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as welcoming, polite, and exceptionally... See more

Service

Reviewers highlight positive aspects of service, frequently praising courteous and helpful staff who provide... See more

Product

Users describe positive interactions with product, highlighting wonderful purchases like earrings and watches... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting friendly and helpful staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ring we bought had to be returned because it was not suitable for an arthritic, swollen knuckle. We are grateful that it was possible to replace it with other items of similar value, although the... See more

Rated 5 out of 5 stars

A really lovely experience and seamless process getting my daughter’s second ear pierced. The lady was really professional and treated my daughter with kindness and patience. Not to mention, reall... See more

Rated 5 out of 5 stars

I needed a new watch battery fitting and the young lady who served me dealt with me brilliantly. She fitted the new battery within a few minutes, as she'd promised, and offered the option of a lifetim... See more

Rated 5 out of 5 stars

Tired of looking for the perfect wedding ring Then there it was in chapel East Midlands designer outlet !!! Tracey a fabulous Lady who I’ve seen many times over the years guided us through the t... See more


Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Watch Store

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(13,267)

2,998 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Staff and Service

Always have had great service at Hinds in Crystal Peaks and would recommend to anyone. The staff are consistently helpful and friendly. Nothing is too much trouble for them.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing 10/10

I have to say that I have NEVER had a bad experience in the letchworth branch.
The staff really are so helpful, nothing is to much trouble. I NEVER use any other shop to deal with my watches. A whole magnificent 10/10

16 July 2026
Unprompted review
Rated 4 out of 5 stars

Good service

Got help choosing what I eventually purchased. Accommodated my order and put it all together for me. All in all very positive. Only negative is I spent more then I wanted. I suppose thats credit to your staff.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad jewellery

Bought a ring in March 26 worn it twice and the stone fell out of the setting after managing to find the stone I returned to the store in June 26 it was sent away for repair when to store yesterday after hearing nothing from them I was told that if I waned the ring back I would have to pay £49 as apparently I have broken the claw that held the stone after a heated exchange with a very rude man I left the shop £179 out of pocket and no ring
Funny enough the same thing happens to me about 7 years ago when a diamond feel out of a ring I had purchased
Bad service bad jewellery avoid is my opinion

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Great experience was really due to the staff. A young man and a woman who both helped. Brought the cufflink stock they didn’t have out on display to let me choose from whole range. Offered gift wrapping. Totally excellent service and had a great experience selecting a Christmas present last December also. Will always be my first stop for jewellery.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful, honest service!

Popped in to have a new watch battery fitted. Brilliant service, even found that I had previously purchased a lifetime warranty for the battery in the watch so new one fitted… no charge.
Thank you!

15 July 2026
Unprompted review

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