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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and helpfulness, often going above and beyond to ensure a positive experience. The service provided is frequently described as excellent, with many highlighting the efficiency and ease of their overall interactions, whether at events or during training. Reviewers particularly appreciate the knowledgeable and engaging instructors who make learning enjoyable and stress-free, contributing to a positive user experience. However, some people mentioned issues with management and organization, citing discrepancies between initial promises and actual work conditions, and poor communication. A few other people also felt that the training schedule could be too intense with a lot of information to process in a short period, and noted some waiting time during practical assessments.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, supportive, and... See more

User experience

Users describe positive interactions with user experience, highlighting the engaging and informative nature... See more

Service

Consumers find service to be positive, with many reviewers describing it as thorough, in-depth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them. The whole team were super supportive and it felt like they were actua... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The Greatest Gathering

Scott & the team at the Greatest Gathering made things simple, painless and efficient. Getting into the event just worked! No hassle, no drama!
A perfect experience 👍

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful company to work for and…

Awful company to work for and absolutely strongly encourage consider before looking for work with this company and it’s bad practice and neglecting staff members and pay and security and safety of choosing to take up employment even as a temporary basis bad communication and organisation from admin, intimidating disrespectful interaction amongst fellow colleges from mangers and supervisors, known staff have lost positions and belongs ranging in the thousands due to negligence and blatant misplacement, and refuse to reimburse and take measures to resolve and place you accountable for your own misfortune when they as company took the roles duties delegated to them and responsibility to undertake carrying out duties in relations to staff wellbeing and safety, going against their policies and not adhering to the staff wellbeing policy and Human Resources will not assist in helping and side with company, THIS IS A CORRUPT COMPANY AND URGE CAUTION AND WARNING TO ANYONE OF ANY AGE, ETHNICITY, AND FINANCIAL BACKGROUND CONSIDERING WORKING FOR THIS COMPANY IN FUTURE GOING FORWARD TO LOOK OUT FOR MORE BETTER REPUTABLE COMPANIES DESPITE WHO THERE CLIENTS MAY BE FORE APPLYING AND GOING THROUGH APPLICATION, NOT TO AT THE EXPENSE OF YOUR FINANCIAL WELLBEING AND HEALTH, MENTAL WELLBEING BEFORE BEING MISLEAD TO TAKE ON WORK WITH THIS COMPANY!!!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

second time

This is the second time I have done my top-up training with FGH. The course was clear, precise and unstressful/relaxed. The trainers were very helpful and approachable. I hope to see them in another 3 years.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

I Found it Helpful

I Found it Helpful, an Easy to Follow
So Thank You All, after a Stressful Time and Costly one, my own fault… for not checking… FGH did this, but now I know I will definitely use them again !!!

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experienced and informative…

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them.
The whole team were super supportive and it felt like they were actually invested in our training.
Being the only female had its challenges, but with help from Danielle I never felt it.
Anthony was really great and he supported us and was happy to even assist with everything.
Thank you FGH

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Ashley

The trainer was very knowledgeable and had a good rapport with all trainees

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Great training day

Great training day run by professional trainers who know their stuff. I ended the day feeling confident I could deal with a first aid incident using my new skills. A particular thank you to Colin and Ash who were very friendly and accommodating. Thank you for an enjoyable and worthwhile experience.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

SIA refresher Course

Anthony the trainer was amazing. His knowledge and enthusiasm for the course and industry is second to known. Didn’t rush through anything and ensured all the learners left each day with a big smile on their face

4 March 2025
Unprompted review
Rated 5 out of 5 stars

I have recently posted my opinion but I…

I have recently posted my opinion but I would like to add a footnote that I personally got so much out of the course and I strongly recommend it to anyone wanting to go further in the future in the security sector.
It is all about making the world a safer place for all so people can feel safe from harm.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Top Company, Highly Recommended

Absolutely professional friendly thorough and the best experience me and my son have had. We had Instructor Antony Lawson and he had Every bit of knowledge too teach you on the training course, Really was a Top Top Fella. And also the lovely Abby and Danielle Highly recommended Very friendly, helpful, and knowledgeable.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous security company.

Horrendous security company.
Have nothing better to do than bullying and harassment. The management are shocking really dont care about the staff only money the food was horrendous. DONT WORK FOR THIS COMPANY.

21 June 2024
Unprompted review

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