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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and approachable demeanor, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the clear communication and well-organized processes, especially during training courses and event security. However, some people were dissatisfied with management and communication, citing issues with hiring processes, unfulfilled promises regarding work schedules, and a lack of organization. A few other people also felt that staff well-being and safety were not adequately addressed, with some reporting disrespectful interactions and issues concerning personal belongings.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Consumers find the user experience to be highly positive. Reviewers consistently praise the well-structured... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism and thoroughness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them. The whole team were super supportive and it felt like they were actua... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The instructor did a great job of…

The instructor did a great job of keeping the sessions engaging and informative, using some of the best teaching techniques I’ve seen. Huge thanks to the admin team as well, they were incredibly helpful and made everything run seamlessly. Definitely the best training center I’ve attended so far.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

This my second time using their…

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end. Highly recommended for any such training to pursue.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Winter Wonderland 2025.

Winter Wonderland 2025.
Staff were welcoming, helpful and patient with us despite the chaos of the weekend. Made our experience so much easier and enjoyable!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

FGH at the Albert Hall Manchester

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could access the venue. He was so friendly and welcomed everyone in such a warm manner - unfortunately I didn’t get his name!

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Think twice about leaving your current job for this one.

There were many issues about this company before I had even attended my first shift. Management is poor and unorganised, the reason for this being that as you go through the hiring process you are told about how the job works, only for them to backtrack on what was said a few days before your first shift. I'm not going to mention the manager who took me through the hiring process, however I will mention what had happened. It was advertised that I was going to work in a location only 30 minutes away from me, only to be told that the location is not available one day before I was due to leave my current job. Rather that I would have to travel to London or further areas (1 hour+) instead. This is apparently justifiable as "hours worked will cover the pay for travel"? I was also told I would be working full-time on a 4-on-4-off pattern, only to be put down for three days a week... Upon telling the manager I won't be able to work the shifts, I wasn't even met with a reply let alone an apology. Instead my shifts were cancelled and I was notified through automated emails. I'm now currently unemployed as I handed in my notice for my previous job thinking I would be working for a new company full-time in a location not far from me (as advertised), instead I've been met with unfair circumstances leaving me in a difficult situation.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great course

Good facilities, the tutor made everyone welcome and delivered the sessions at a pace that allowed everyone to take in the information. Great practical sessions and the learning was fun throughout. Thank you Matt

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Really good training provider

I will always go back to fgh for both myself and my staffs training the staff and facilities are great antony is a brilliant instructor he is an asset to the company had a couple of the supervisors/managers on the course had a good crack that just tells me that all the staff are down to earth. I would honestly recommend anyone to use fgh

11 November 2025
Unprompted review
Rated 4 out of 5 stars

Big up hassan

Went to Cardiff city vs Blackpool upon trying to enter I got searched 4 times by a female steward that was quite rude and after I got assaulted the “head steward” was antagonising me and my boyfriend when we was trying to get away from the abuser …however one of the stewards in the away end made up for that hassan you were brilliant 10/10 and the steward you was with nice to see there are actually some nice steward! That you can actually talk to and have a joke with

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Door supervisor refresher

Great trainer!
Great course!

Explained everything in good detail, shown us in good detail aswell! Has alot of time to help people and correct people where they may have got something wrong!
I did the course 3 years ago and done it now, will 100% be doing course again with FGH in the future.
Well done guys!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Very enjoyable

Really good tutor. Very experienced and very engaging. More video examples would be helpful but Antony was very good at his job.

12 September 2025
Unprompted review

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