Fetheray Antique & Vintage Jewellery Reviews 

211
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the vintage jewelry collection is exceptionally beautiful, completely unique, and always arrives exactly as described in the online listings. Many buyers express deep satisfaction with finding rare heirloom pieces that carry wonderful historical stories and personal meaning. People also deeply appreciate the careful packaging, which frequently features charming presentation touches like decorative boxes, ribbons, and thoughtful extra treats. Additionally, consumers praise the rapid shipping services that ensure items arrive securely, even when dispatched across international borders. Buyers consistently find the team extremely accommodating, friendly, and efficient when handling questions, purchases, or ring resizing requests.

What people talk about most

Quality

Consumers find quality to be positive, frequently expressing delight over the stunning collection and items... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting extremely rapid... See more

Service

Reviewers highlight positive aspects of service, praising the professional, friendly staff and the quick,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second piece of jewellery I’ve bought from Fetheray. This time I bought an antique gold chain which is the perfect length for my Edwardian locket. The chain is exactly as described and sho... See more

Company replied

Rated 5 out of 5 stars

I inherited my family heirloom ring last year which dates back to at least 1913, from that I've acquired an interest in antique jewelry. Found Fetheray from some Google searches and have been brow... See more

Company replied

Rated 5 out of 5 stars

Pip & Helen were wonderful to work with throughout the whole process. I had questions about a piece, which they answered thoroughly and provided additional images of the item. Once the transaction w... See more

Company replied

Rated 5 out of 5 stars

I found Fetheray online while on a trip to the UK. I liked what they offered and wished I could have visited their store in Brighton. The original ring that caught my eye was not the one we ended up w... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

We specialise in unique original and ethical antique and vintage engagement rings; awesome vintage and antique jewellery through Georgian, Victorian, Edwardian and Art Deco to retro jewellery. We are based in a quirky little shop in the Lanes Jewellery Quarter, Brighton, England and like to offer a personal and relaxed service, having many regular customers. All of our jewels can also be purchased through our online shop where we send internationally every week.


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Another positive experience

Sadly this time the style of ring was not comfortable to wear for me. The request to return it was met with total understanding and a refund issued as soon as the ring was received back. I have purchased from here before and have always found it a positive experience. I’m sure I’ll be back!

25 July 2024
Unprompted review
Fetheray Antique & Vintage Jewellery logo

Reply from Fetheray Antique & Vintage Jewellery

Thank you so much for your kind words and for sharing your experience, Hazel! While we're sorry to hear that the ring wasn't a perfect fit this time, we're thrilled that our return process met your expectations. Your loyalty means the world to us, and we can't wait to welcome you back for your next purchase.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Great customer service.

27 July 2024
Unprompted review
Fetheray Antique & Vintage Jewellery logo

Reply from Fetheray Antique & Vintage Jewellery

Lovely to meet you earlier!
Thank you for taking the time to leave us a review, Sandra. It means so much to a small business like us. ♥️
Pip & Helen

Rated 5 out of 5 stars

Unique items

I bought a beautiful ring that is completely unique, I am very happy with it. Also, it was resized to fit me, which is an excellent service provided by Fetheray. Delivery was very quick too. I would highly recommend this shop!

16 July 2024
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Reply from Fetheray Antique & Vintage Jewellery

Camilla, you are lovely! Thank you for your kind review. Your recommendation means so much to us.
With thanks
Pip and Helen ♥️

Rated 5 out of 5 stars

Requirement: Elegant, touch of swimming against the stream

Was in the market for a birthday present, something elegant and not High Street and maybe with a hint of swimming-against-the-stream. And whilst my neck of the woods we used to be able to go to King Street in Manchester or the Trafford Centre do ‘shopping’ at nice shops, odd shops, now its all tat designed to appeal the ‘yellow gold’ people… And so, in time, i found myself at the Fetheray site. Initially i was drawn to some slightly baroque pearls set as earrings, asked if they were 'charming' odd or 'off-putting' odd, and after some to and fro, the wisdom of Pippa came to the conclusion that I'd probably find them annoying so she recommended another pair which i purchased. The earrings are simply exquisite when my partner's wearing them. (Which is often.)

12 July 2024
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Reply from Fetheray Antique & Vintage Jewellery

Thank you so much for your thoughtful and detailed review, Andrew. We're delighted to hear that you found the perfect birthday present at Fetheray. It's wonderful that Pippa could guide you to a pair of earrings that have become a cherished addition to your partner's collection. We take pride in offering unique and elegant pieces that stand out from the usual high street offerings, and it's gratifying to know our efforts resonated with you. We look forward to helping you find more exquisite pieces in the future!

Rated 5 out of 5 stars

Great experience with Helen and Pip

Great experience with Helen and Pip, so helpful and the ring is exactly as described! Thank you again

2 July 2024
Unprompted review
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Reply from Fetheray Antique & Vintage Jewellery

Thank you so much for your review. It means so much to a small business like us.
We’re thrilled to hear the ring (and help) were what you were looking for!
Best wishes
Pip and Helen

Rated 5 out of 5 stars

Great service, authentic, and beautiful engagement ring

My fiancé wanted a true antique engagement ring and after searching estate sales, multiple sites that made antique style rings, I found Fetheray. It was unsettling to make such a purchase online, but the staff was very helpful and friendly, and it also felt reassuring that Fetheray has a physical location. My finance was concerned about sizing, but the staff was helpful in providing resizing information. It arrived very fast and she adores the ring. Thank you for making this a simple and memorable experience!

27 June 2024
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Reply from Fetheray Antique & Vintage Jewellery

Dear Cody
Thank you for taking the time to leave such a fab review.
We’re delighted you stumbled upon our store.
We’re so grateful to you for trusting us with such a special purchase. Our congratulations to you both. ♥️✨

Rated 5 out of 5 stars

Brilliant

The service was excellent, the delivery on time and their representatives a joy to deal with. I would definitely recommend Fetheray!

18 June 2024
Unprompted review
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Reply from Fetheray Antique & Vintage Jewellery

Thank you so much for your kind review!! It was a pleasure to help you.

Rated 5 out of 5 stars

Delighted

I bought a beautiful diamond ring from Fetheray. The price was very good and Helen and Pip were so helpful. The communication was great and it was wrapped so beautifully I felt bad unwrapping it! It came with a cloth and jewellery instructions and a lovely chocolate so thoughtful! They really made purchasing from them a delight. Would definitely recommend and cannot wait to purchase more gorgeous jewels in the near future.

25 June 2024
Unprompted review
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Reply from Fetheray Antique & Vintage Jewellery

Thank you so much for your lovely review Tracy.
It’s been lovely working with you. So pleased this gorgeous sparkler of a ring went to you! Enjoy wearing it. Pip & Helen x

Rated 5 out of 5 stars

Bought a beautiful locket and emerald…

Bought a beautiful locket and emerald diamond ring.
Really lovely pieces and my favourite shop in Brighton lanes.
Really lovely in the shop, great customer service and even put some chocolate in with my ring, so kind.

20 June 2024
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Reply from Fetheray Antique & Vintage Jewellery

Ah Chris, thank you for returning to us and for your wonderful review!
It means the world to us. 💚

Rated 5 out of 5 stars

Fetheray Antique Jewellery…

This is a gorgeous shop run by a lovely team who know what they are doing. The quality of pieces is really second to none. And the choice of items is truly incredible. Definitely a place for the discerning eye. The jewellery is packaged with love and care and if any adjustments are required then this can be arranged through discussion without fuss. If you are going to the Lanes, this is definitely one shop in which to spend time.

Date of experience: 07 June 2024

7 June 2024
Unprompted review
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Reply from Fetheray Antique & Vintage Jewellery

Dear Katherine, we are bowled over by your kind review! Thank you so much, it means everything to us :-)

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided, delivered to the UAE before the expected date.

1 June 2024
Unprompted review
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Reply from Fetheray Antique & Vintage Jewellery

Thank you for your review, Andrew. Delighted to hear your parcel arrived swiftly!

Rated 5 out of 5 stars

I found a very special piece at Fetheray...

I found a very special piece at Fetheray and my experience purchasing with them was fantastic. These jewelers have a keen eye and are knowledgeable about the details of each beauty in their inventory. International shipping went without a hitch. Pip and Helen are communicative and friendly at every stage of the process.

31 May 2024
Fetheray Antique & Vintage Jewellery logo

Reply from Fetheray Antique & Vintage Jewellery

Dear Justin, we are so lucky to have customers who appreciate our jewellery as much as we do. Thank you for not only taking the time to leave us a review but for giving our jewels a much loved home! With our kindest regards Pip & Helen x

Rated 5 out of 5 stars

We came in looking for an engagement…

We came in looking for an engagement ring and I was super nervous. I was put at ease straight away and after trying on a few they found the perfect one for me within our budget that wasn't much. Its stunning. They resized within a few hours too.

23 October 2023
Unprompted review
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Reply from Fetheray Antique & Vintage Jewellery

Dear Michelle, we are so grateful to you for trusting us with such a significant purchase. Pip & Helen x

Rated 5 out of 5 stars

Lovely pieces and great prompt but…

Lovely pieces and great prompt but friendly service

16 May 2024
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Reply from Fetheray Antique & Vintage Jewellery

Thank You Eleni!! You're very kind and we really appreciate you taking the time to leave us a review :-)

Rated 5 out of 5 stars

Great communication and item just as…

Great communication and item just as described. Even had a valuation certificate arrive a couple of days after purchase which was very helpful. Ordered on the Thursday and arrived special delay way the next day.

9 May 2024
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Reply from Fetheray Antique & Vintage Jewellery

Dear Edward
We’re delighted to read your review. Thank you so much for taking the time to write it. It means a lot to a small business like us.

Rated 5 out of 5 stars

I've now bought 3 antique rings from…

I've now bought 3 antique rings from Fetheray, which are simply gorgeous. I was not into Jewellery until I found this unique little shop, always checking online for their latest finds! The owners have a wealth of experience and knowledge, welcoming you with any questions. I find the online service just as good as in shop. Check them out!

22 April 2024
Unprompted review
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Reply from Fetheray Antique & Vintage Jewellery

Carla!!! You're the best, thank you so much for coming back to us (via mum) and enjoy your sparkles!!

Rated 5 out of 5 stars

Lovely little gold ring

Lovely little gold ring, as described. Excellent shop to visit too if you are in Brighton.

15 April 2024
Unprompted review
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Reply from Fetheray Antique & Vintage Jewellery

You're so kind! We appreciate you!

Rated 5 out of 5 stars

I bought a beautiful ring for myself as…

I bought a beautiful ring for myself as a treat and I was over the moon when it came! Lovely packaging and a beautiful ring box too. Great communication and fast delivery too.

16 March 2024
Unprompted review
Fetheray Antique & Vintage Jewellery logo

Reply from Fetheray Antique & Vintage Jewellery

You're too kind! The beautiful little sparkler has found a lovely home:-)

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