Keepsake Memorial Jewellery Reviews 38

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as beautiful and thoughtfully made. Many people highlight the outstanding service received, noting the team's care, compassion, and professionalism throughout the process. The staff are frequently commended for their helpfulness, excellent communication, and dedication, making the experience personal and comforting during difficult times. However, some customers also noted initial disappointment when the chosen color for their memorial item did not adequately showcase the embedded fur, though this was promptly resolved with a darker shade.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers describe their necklaces,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the stunning and beautiful... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the efficient and caring... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their care, compassion, and... See more

Based on these reviews

Rated 5 out of 5 stars

These guys are amazing ! They have supported me all the way throughout the whole process , communicating with me on whatsapp , keeping me updated what is happening , they have received the ashes etc.,... See more

Company replied

Rated 5 out of 5 stars

From start to finish Rach has taken so much care creating the pieces of jewelry for myself and husband. Some containing ashes as well as clothing. The communication was kept throughout the whole proce... See more

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Rated 5 out of 5 stars

Thank you so much for my locket and pocket heart both made with my Dads cremation ashes. The items arrived beatifully packaged and the white feather was a lovely touch. The email communication was gre... See more

Company replied

Rated 5 out of 5 stars

Amazing friendly professional and personable they put love into every piece they create and I will treasure my necklace containing my daughters hair forever ...I lost my mother almost a year ago and I... See more

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Rated 5 out of 5 stars

Such beautiful pieces in such a sad time, bringing mummy and baby together with a gorgeous ring, bear and a lovely free gift (pocket hearts). I couldn't rate the service and communication enough... See more

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Rated 5 out of 5 stars

Joanne and Rachel have made me 2 piece’s of jewellery, first a necklace with my dad’s ashes and then a few months later a bracelet with my mums ashes. Both times the communication and understanding wa... See more

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Rated 5 out of 5 stars

I recently had a ring and necklace made using my mum’s hair, and I cannot express how grateful I am for the incredible care, compassion, and craftsmanship that went into these pieces. These two am... See more

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Rated 5 out of 5 stars

Just a very lovely, helpful team. They are local to me so I didn't have to post my mums ashes, I could take them myself. A very straightforward service. They answered all my questions to help me ch... See more

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Rated 5 out of 5 stars

Such a pleasant experience from first contact at an emotional time. A keepsake that will stay with me until I'm gone, & will be passed on to the next branch of the family tree. Beautiful jewellery tha... See more

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Rated 5 out of 5 stars

Absolutely amazing company !! The order was above my expectations and the communication from Rachel was second to none. If I could give more stars ⭐️ I certainly would !! I was a little sceptical at... See more

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Rated 5 out of 5 stars

Wow!! Just stunning!! The work and care that goes into making these items are just amazing!! Words cannot describe how stunning my necklace is!! The presentation of the box that my necklace came back... See more

Company replied

Rated 5 out of 5 stars

Rachel was great at keeping me updated. I chose a colour too light to show off my beloved dogs fur and was disappointed with the result . It was sorted out straight away with a darker colour to show... See more

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Rated 5 out of 5 stars

I recently received my memorial ashes ring and i couldn’t be any happier with it . It is absolutely beautiful and exactly what i wanted it to be . The whole experience was fantastic and Rachel was a... See more

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Rated 5 out of 5 stars

Got a paw charm done with white pearl and my dogs fur which is black inside and can see it perfect feel Ollie is always close by me thanks

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Rated 5 out of 5 stars

I ordered a memorial necklace with my daughter’s dad’s ashes for her 18th, and it’s truly lovely. The quality is excellent and you can tell a lot of care has gone into making it. It feels very persona... See more

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Rated 5 out of 5 stars

I found this lovely business online. I sent my ashes of Oscar my beloved horse who I lost last January. I had a necklace made with his ashes incased. It’s beautiful. I love it so much.... See more

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Rated 5 out of 5 stars

Their memorial jewellery is beautiful and really helps you keep your lost family or pets close to your heart. Their customer service is also fantastic.

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Rated 5 out of 5 stars

The team have been amazing, from my own errors to answering all my questions! My necklace is absolutely beautiful and I get to have part of my grandmother with me every day thanks to this amazing team... See more

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Rated 5 out of 5 stars

I bought 2 leather bracelets to hold strands of hair, one for me, the other for my grandson. Reasonable price, very helpful information and advice and a wonderful memory keepsake of a dearly depar... See more

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Rated 5 out of 5 stars

I had a ring made with my mums ashes placed inside Very happy with my ring and the compassion i received from the team at keepsake. Its a worrying time sending ashes in the post what if they got l... See more

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Rated 5 out of 5 stars

My daughter chose a memorial ring with her dads ashes Ordering was easy and the whole process was easy The ring is beautiful she is very happy with it

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Rated 5 out of 5 stars

Easy to deal with, good communication from start to finish and a beautiful necklace delivered promptly. Great service, thank you.

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Rated 5 out of 5 stars

Lovely quality jewellery, very quick replies to queries and very helpful throughout the process. I am very pleased with my pendant.

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Rated 5 out of 5 stars

Great communication. Beautiful bangle, I'm sure my granddaughter will be delighted. Thank you. A real keepsake.

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Rated 5 out of 5 stars

The most beautiful jewellery, just perfect. So nicely made and an easy process.

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Rated 5 out of 5 stars

Excellent service from start to finish. It was very quick to get the item

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Rated 5 out of 5 stars

My memorial pendant is beautiful, I had a forget me not with my husbands ashes in ,it was so easy to order ,was kept up to date on progress and delivery ,would definitely recommend using this company.... See more

Company replied


Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Store

Written by the company

We are a small family-run business founded by two sisters, based in Helmshore in the stunning Rossendale Valley, Lancashire. Specialising in handcrafted memorial jewellery, we create meaningful keepsakes using 925 sterling silver and 9ct gold. Each piece is carefully designed to preserve the memory of your loved ones - whether human or pet - by incorporating ashes, hair, fur, or fabric into beautiful, wearable tributes. Our bespoke memorial jewellery is available for both men and women, and can be customised in any colour to suit your style or the memory you wish to honour. We take pride in our compassionate service and meticulous attention to detail. We offer free UK delivery and are committed to creating high-quality, personalised remembrance jewellery that brings comfort and connection. Local collection is also available. We're always here to help - if you'd prefer to chat through your order, we're available by phone and happy to guide you personally. Best wishes, Joanne and Rachel x


Contact info

4.8

Excellent

TrustScore 5 out of 5

38 reviews

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Rated 5 out of 5 stars

Absolutely beautiful earrings

Absolutely beautiful earrings, beautifully made and lots of thought put into the gorgeous presentation.
The earrings were appreciated so much.
Thank you so much 😘 xx

30 March 2026
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Reply from Keepsake Memorial Jewellery

Thanks so much for the lovely review xx

Rated 5 out of 5 stars

Wow! Truly amazing

Wow!! Just stunning!! The work and care that goes into making these items are just amazing!! Words cannot describe how stunning my necklace is!! The presentation of the box that my necklace came back in was just beautiful!! The thought and care these ladies do is truly wonderful! You can tell they care and love what they do and it shows!! Thank you so much ⭐️⭐️⭐️⭐️⭐️

30 March 2026
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Reply from Keepsake Memorial Jewellery

Thank you so much Jodie for the lovely review, it really is very much appreciated. So happy that you love the piece x

Rated 5 out of 5 stars

These guys are amazing

These guys are amazing ! They have supported me all the way throughout the whole process , communicating with me on whatsapp , keeping me updated what is happening , they have received the ashes etc., they even worked at the weekend to be able to meet the date i was aiming for ( although it was me who ordered a bit late) and at the end my son received his ring for his 25th with his dad ashes! Massive shoutout to this small business as they are doing such a great job. The ring itself was so beautiful , and thoughtfully wrapped , which made the experience even more special. Thank you Joanne and Rachel 🤍🪽

30 March 2026
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Reply from Keepsake Memorial Jewellery

Thank you so much Ana for the lovely review, it is very much appreciated. We are pleased we were able to get this turned round in time for you.
x

Rated 5 out of 5 stars

My mum and dad’s keepsake experience with the company was…

My experience with the company was above and beyond they were very caring and thoughtful throughout my purchase and after would highly recommend it took me two years to to find the right company out there and this is the one I highly recommend very satisfied

17 March 2026
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Reply from Keepsake Memorial Jewellery

Thank you Paula for taking the time to leave such a lovely review we really appreciate it.

Rated 5 out of 5 stars

Lovely quality jewellery

Lovely quality jewellery, very quick replies to queries and very helpful throughout the process. I am very pleased with my pendant.

19 March 2026
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Reply from Keepsake Memorial Jewellery

Thank you Louise for taking the time to leave a review, we are pleased you are happy with it x

Rated 5 out of 5 stars

Perfect paw

Got a paw charm done with white pearl and my dogs fur which is black inside and can see it perfect feel Ollie is always close by me thanks

17 March 2026
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Reply from Keepsake Memorial Jewellery

Thank you so much for the lovely review, it was our pleasure to make something in memory of Ollie x

Rated 5 out of 5 stars

Absolutely amazing company !

Absolutely amazing company !! The order was above my expectations and the communication from Rachel was second to none. If I could give more stars ⭐️ I certainly would !! I was a little sceptical at first as it was a very important memorial bracelet with my fathers hair inside and was worried that it would look different but absolutely not I actually cried when I received it I will certainly be using this company again as and when the time may arise ❤️

17 March 2026
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Reply from Keepsake Memorial Jewellery

Thank you Tanya for the lovely review and kind words, its very much appreciated x

Rated 5 out of 5 stars

Such beautiful pieces in such a sad…

Such beautiful pieces in such a sad time, bringing mummy and baby together with a gorgeous ring, bear and a lovely free gift (pocket hearts).

I couldn't rate the service and communication enough, speedy relpies and ensuring everything is perfect before making the jewlery!

The quality is fantastic and fit, perfect ❤️. Thank you so much for for your help and advice, delivery great service 😊.

17 February 2026
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Reply from Keepsake Memorial Jewellery

Thank you Chloe for taking the time to leave such a lovely review, we truly hope it brings some small comfort. Joanne and Rachel x

Rated 5 out of 5 stars

Great service.

Easy to deal with, good communication from start to finish and a beautiful necklace delivered promptly. Great service, thank you.

23 February 2026
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Reply from Keepsake Memorial Jewellery

Thank you for taking the time to leave such a lovely review, it is very much appreciated. Thanks again for trusting us with something so precious. Joanne and Rachel

Rated 5 out of 5 stars

My memorial pendant is beautiful

My memorial pendant is beautiful, I had a forget me not with my husbands ashes in ,it was so easy to order ,was kept up to date on progress and delivery ,would definitely recommend using this company.

7 February 2026
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Reply from Keepsake Memorial Jewellery

Thank you Anita for taking the time to leave such a lovely review and trusting us with something so special. Joanne and Rachel

Rated 5 out of 5 stars

A real keepsake

Great communication. Beautiful bangle, I'm sure my granddaughter will be delighted.
Thank you. A real keepsake.

7 February 2026
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Reply from Keepsake Memorial Jewellery

Many thanks for the lovely review, its very much appreciated x

Rated 5 out of 5 stars

Just a very lovely

Just a very lovely, helpful team. They are local to me so I didn't have to post my mums ashes, I could take them myself. A very straightforward service. They answered all my questions to help me choose a ring.
The ring they made me is absolutely beautiful and they even went above and beyond and made my daughter a keepsake heart free of charge. I would definitely recommend this business, you will not be disappointed.

3 February 2026
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Reply from Keepsake Memorial Jewellery

Thank you so much for the lovely review, it was our honour to create the ring for you. Thank you again x

Rated 5 out of 5 stars

Beautiful locket.

Thank you so much for my locket and pocket heart both made with my Dads cremation ashes. The items arrived beatifully packaged and the white feather was a lovely touch. The email communication was great, the messages were friendly and personal. Super fast delivery aswell. Thank you so much, I can keep my Dad with me always x

7 February 2026
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Reply from Keepsake Memorial Jewellery

Thank you Michelle for the lovely review, it is very much appreciated. x

Rated 5 out of 5 stars

I had a ring made with my mums ashes…

I had a ring made with my mums ashes placed inside
Very happy with my ring and the compassion i received from the team at keepsake.
Its a worrying time sending ashes in the post what if they got lost.
But i recevied a lovely email to let me know my mums ashes arrived safe 😁

29 January 2026
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Reply from Keepsake Memorial Jewellery

Thank you so much for the lovely review Halana, it was our honour x

Rated 5 out of 5 stars

The team have been amazing

The team have been amazing, from my own errors to answering all my questions! My necklace is absolutely beautiful and I get to have part of my grandmother with me every day thanks to this amazing team.

2 February 2026
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Reply from Keepsake Memorial Jewellery

Thank you for taking the time to leave such a lovely review, its very much appreciated and we are pleased the necklace brings some small comfort x

Rated 5 out of 5 stars

I am so pleased with my new ring…

I am so pleased with my new ring containing my wife's ashes, Rachel was so lovely and explained everything and helped me decide just what i needed, the service that Keepsake memorials offer is great and affordable to anyone, taking just over a week to make, would recommend Keepsake, to anyone looking for memorial jewellery. once again thank you .

3 February 2026
Unprompted review
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Reply from Keepsake Memorial Jewellery

Thanks David, we really appreciate you taking the time to leave us such a lovely review, it was our honour x

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