Boiler cut out Saturday morning which wasn’t great timing as Ferroli is shut over the weekend. Sent them an email and rang first thing Monday morning. Spoke to Joshua who had already received my ema... See more
Company replied
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Reviews shaping this summary
Sakibur & Dean were very attentive. Sakibur obtaining information from me about my faulty boiler and giving great assistance, then passed me onto Dean, who was very patient in guiding me through the... See more
Company replied
Best decision made to ring Ferroli, Zack was so knowledgeable and helpful, I sent photos of the boiler and he emailed the old and new part numbers which really helped in trying to source the correct t... See more
Company replied
Had a Ferroli BlueHelix HiTech RRT34C combi boiler fitted recently by a non Ferroli engineer. Very pleased with its performance, rads are boiling hot as is the water supply. I cannot fault it. Its got... See more
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Company details
Written by the company
Ferroli UK began business in the late 1980s when the UK export market was identified as being a promising one. In 1988 Ferroli joined forces with Brassware Sales, a Midland based importer and after nine years of continued growth, Ferroli UK Ltd was established. Ferroli UK swiftly expanded relocating to Burton-upon-Trent Staffordshire in January 2001. Today, Ferroli UK continues to go from strength to strength with a move to new offices and warehouse premises in Walton-on-Trent, Derbyshire in May 2021. These further developments have involved a great deal of investment, introducing best practice for greater business efficiencies and logistical planning. The new office facilities are conveniently located on the southern edge of Walton on Trent giving flexibility for future growth as Ferroli UK strengthens its position further in the market place. Consumer demand and the environment are the two main factors that drive Ferroli's development of innovative technologies. Our range of energy saving domestic and commercial boilers and renewable energy products ensure maximum efficiency and eco-compatibility. It is these two factors that keep Ferroli at the leading edge of appliance design. Ferroli manufactures its own domestic and commercial boilers, water heaters and renewable energy products in 12 factories around the world, giving it the ability not only to control quality and price, but also enabling it to innovate in-house rather than relying external companies. "At Ferroli UK we are looking at giving customers a comprehensive range of water heating products from small instantaneous water heaters, to electric boilers to air source heat pumps. We develop cost-effective solutions with high quality products that offer the customer a practical and workable long-term solution. Our Ferroli range is very comprehensive and offers a wide variety of quality products in the water heating market for the UK" - Andrew Buttree, Managing Director Ferroli UK In the UK, Ferroli have made it a priority to develop a strong team with a range of exceptional skills in marketing, customer service, internal sales and technical support: "Ferroli UK is a great team of people who have experience, enthusiasm and passion for the business. Honesty and passion are the two bywords for our way of working – we take immense pride in what we do. The UK operation also offers a comprehensive list of training courses on domestic and commercial boilers including its new electric boiler".
Contact info
Granary Barn, Catton Road, DE12 8LL, Walton on Trent , United Kingdom
- 0330 205 0000
- uk.sales@ferroli.com
- www.ferroli.co.uk
4.4
Excellent
359 reviews
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Had a new eco11 fitted 3 weeks ago in…
Had a new eco11 fitted 3 weeks ago in our caravan hasn’t worked properly since day one
Can’t lower the heat temp shuts down as soon as you touch it
Taps and shower only runs for 2 mins before running cold
Customer service said change shower head
Don’t this didn’t work
Said change shower hose for larger bore
Don’t this didn’t work
Change shower unit
Didn’t work
This is now costing me with everything they say
Not the most helpful what a disgrace
11 June 2025
Unprompted review
Reply from Ferroli UK
Dear Mr Smith,
Thank you for bringing this to our attention, and we're very sorry for the difficulties you experienced.
Apologies for the delay in coming back to you — we appreciate your patience and understand that this may already have been resolved by now.
If the issue is still ongoing, we’d like to help get it sorted as soon as possible. Could you please provide the details of your Gas Safe Engineer so our team can discuss flow rates and any other relevant details directly with them?
Alternatively, if it’s easier, please share your contact details and a convenient time, and Dean — who has now returned from annual leave — will be happy to give you a call to talk through everything in more detail.
Thanks again for your cooperation, and please do let us know if you still need assistance.
Many thanks Ferroli
Be aware
Broke in ferst months and kept doing that for the next couple of years until I get fed up. Everything was replaced.
19 March 2024
Unprompted review
Reply from Ferroli UK
Hello Mariusz,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced and we understand how frustrating that must have been.
From what you describe, it sounds as though your unit required several part replacements over time, which is unusual. While we cannot see the full service history here, we do want to reassure you that all Ferroli appliances are covered by warranty and supported by our dedicated service team.
We take all feedback seriously, as it helps us improve and provide the best possible service for our customers.
Thank you again for your review.
– The Ferroli UK Team
Had to call for a warranty issue where…
Had to call for a warranty issue where water was going hot and cold.
The boiler plate was corroding after just 3 years having been installed to required commissioning standards and serviced twice since. That included powerflush and inhibitor etc, as noted on the conmissioning sheet.
I've been told the system needs a powerflush (after just 3 years) at my expense before they will honour a new plate.
I've never had a brand new boiler that needs flushing after just 3 years of corrosion from within the boiler. I was shown the plate and it looked like it had metal dandruff.
I'd never heard of ferroli before and certainly won't be buying another. From ringing around a few firms most don't recommend them either.
Shame that you spend a fortune on a full new system and 2 or 3 yrs later it's rotting away and my expense to clean the rotting innards.
And yes the new system was flushed and inhibitor added at point of commissioning.
Would I recommend ferroli? What do you think....
UPDATE IN RESPONSE it is a warranty issue as it needs a new boiler plate. You have already confirmed this.
My agnst is it's blocked because the boiler plate is corroded and blocking up my boiler!
UPDATE 2 that's not what your engineer said...and it was confirmed yesterday a new plate will be fitted after I confirm the powerflush has been completed.
So stop making things up....🤷
Resolution of this WARRANTY claim will depend on my revision of this review..... But this response says a lot about how difficult it is to lean on your 10 Yr warranty.
28 January 2025
Unprompted review
Reply from Ferroli UK
Re: Update in response
Dear Paul,
Thank you for your further feedback. We're sorry to hear that you're experiencing issues with your plate. We want to clarify that our plate heat exchangers are made from high-quality stainless steel, which is resistant to corrosion, therefore the debris found in the plate heat exchanger is coming from the system and not the plate itself.
Best regards,
Ferroli Customer Service Team
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've encountered with your boiler, and we completely understand your frustration, especially after just a few years of use.
At Ferroli, we take all customer concerns seriously. Regarding your warranty claim, we do recommend a powerflush when internal debris is identified, as this ensures any blockages or build-up are cleared, which can help prevent further damage to the system. This is a standard procedure in the industry, as a clean system is crucial to the long-term performance of the boiler.
We appreciate that you followed the required commissioning standards and had the system serviced with the proper care. However, the engineer was able to show you the amount of debris in the system which caused the plate heat exchanger to fail. The failure of the boiler in this situation is not a manufacturing defect and therefore not covered by our warranty.
If you would like to discuss this matter further, we would encourage you to contact our Customer Service team directly to discuss this further. Our team is available from Monday to Thursday, 9.00 am to 4.00 pm, and Friday, 9.00 am to 3.45 pm. You can reach us at:
T: 0330 205 0005
E: service@ferroli.com
Best regards,
Ferroli Customer Service Team
Faulty product
My engineer fitted a ferroli Kona water heater and from fitting from next day we had no hot water had to ring customer service to arrange a ferroli engineer to come out .the customer service person said someone would ring next day nearly a week later with no hot water my own engineer had to replace the heater with a different one . service absolutely shocking now stuck with a brand new broken heater with no refund service and product a joke.
16 January 2025
Unprompted review
Reply from Ferroli UK
Dear Mr Joliffe,
Thank you for your feedback. We understand that the situation has caused some frustration, and we would like to clarify the steps we've taken to assist you.
Our engineer did contact you ahead of the scheduled appointment and, in accordance with our usual procedure, we sent the necessary parts and a replacement unit prior to his visit. This was done to ensure that the repair could be completed on the first visit. However, when our colleague, Roy, contacted you to confirm the booking, we were informed that the unit had already been replaced.
Regarding your concerns with the warranty, we would like to clarify that our warranty covers repairs while the unit is still installed. As the unit was not purchased directly from us, we are unable to process refunds. We have advised that any refund request should be directed to the point of sale, where the contract of sale was made, as they are in the position to assist with returns and refunds.
We always aim to provide the best service possible and are sorry if there has been any confusion. If you need further clarification or assistance, please don't hesitate to get in touch.
Kind regards, Ferroli UK.
New boiler.
Having moved house a year ago I inherited a Ferroli boiler. I had several concerns about the warranty as the house had been empty and the annual service not done. I contacted Ferroli and Josh sent a prompt, friendly and more than helpful reply giving me peace of mind. Well done! Gilly.
6 January 2025
Unprompted review
Reply from Ferroli UK
Good Morning Gilly,
Welcome to the Ferroli family! Thank you for your lovely Five star review, from all of us at Ferroli UK.
The Ferroli product is an excellent…
The Ferroli product is an excellent choice for the installer and customer
Very quiet boiler
Well manufactured
Ease of installation
17 December 2024
Reply from Ferroli UK
Dear Paul, Happy New Year! Thank you very much for your amazing review and for choosing Ferroli! From all of us at Ferroli UK have a great 2025!🎊
Cheap
Cheap, crap boilers. I’m gas safe Engineer and know for sure them customer service really bad, part expensive for boiler, not easy to fix and got no long life.
16 December 2024
Unprompted review
Reply from Ferroli UK
Dear Mr Haynes, This is a most unexpected, hurtful and harmful review. Our customer service record is exemplary and our team take great pride in what they do. Please can you provide further information to service@ferroli.com so we can ascertain that this is a genuine experience and do our best to resolve the issues that you have. Many thanks from Ferroli UK
Sakib at Ferroli
Phone call answered quickly by Sakib. He was polite,very knowledgeable and professional.The
issue was resolved with the minimum of fuss;many thanks to him for his assistance.
3 December 2024
Unprompted review
Reply from Ferroli UK
Dear Bagot Bastow, Thank you for your Five Star review, we were pleased that we were able to be of assistance, your review is very much appreciated. Thank you from all of us at Ferroli UK.
Follow on from 5 star review left…
Follow on from 5 star review left 22/04/2022
Excellent boilers and service as stated before backed by a REDUCED warranty down from 10 to 7 years,
As I stated in my review, I’ve had several of these installed then the warranty was reduced to 7 years with another 3 years optional, initially I paid £120 for the 3 years then £150 and now £180
The is on top of boiler price increases, this should be clear when advertising the boiler,
Would prefer to pay more initially so don’t feel like being kept in the dark, the issue isn’t the £30 increases,
the issue is, it looks like a cheap stunts, which is not needed from a company I respect and adore so much.
Also if u factor in the initial cost plus £180 cost the boiler isn’t that competitive any more.
Final note they had a staff Karon who actually recognized me by voice and town, making me sound like I’m the guy with most ferroli boilers fitted ( presently 25+) in Wolverhampton haha
29 November 2024
Unprompted review
Reply from Ferroli UK
Dear Sunny,
Thank you for taking the time to share your feedback. We truly appreciate your continued support and loyalty to Ferroli, and we value your insights.
We’re delighted to hear that you’re happy with the performance of our boilers and the service provided by our team. However, we do understand your concerns regarding the changes to our warranty offerings. Please rest assured, we are always working hard to offer the best possible value to our customers, and the decision to reduce the standard warranty was not made lightly. Our intention is to maintain a balance between providing long-term reliability and keeping our prices competitive. We also aim to ensure that all costs, including optional extended warranties, are communicated clearly to our customers.
We understand that incremental price changes can be frustrating, and we’ll certainly take your comments into consideration as we continue to refine our offerings. We want to be transparent with our customers and ensure that you’re fully informed of the total cost of ownership from the outset.
It's also great to hear that Karon was able to recognise you—it sounds like you’re well known in the Wolverhampton area for your commitment to Ferroli! We appreciate your business and the trust you’ve placed in us.
Thanks again for your feedback. We look forward to continuing to serve you.
Best regards,
Ferroli Customer Support
Very good product at a good price.
10 November 2024
Reply from Ferroli UK
Thank you Installer, North East for your Five Star Review. Much appreciated by all of us at Ferroli
Reply from Ferroli UK
Dear Mr Lawson, We are pleased that you found our service helpful and our staff patient. Thank you very much for your Five Star Review, from all of us at Ferroli.
Highly recommended boiler company
Can't recommend this company highly enough have had 3 of there boilers in different properties and also other family members have had boilers off them,the whole process from fitting to servicing is very professional and very pleasant and friendly engineers also very reasonably priced
29 October 2024
Unprompted review
Reply from Ferroli UK
Dear Darren, Thank you so much for your Five Star review and for recommending Ferroli! We are so pleased to hear that you found the whole process from fitting to servicing very professional, our engineers friendly and our boilers reasonably priced! Thank you for choosing our company, from all of us at Ferroli.
Fitted my first BlueHelix Hitech RRT C…
Fitted my first BlueHelix Hitech RRT C .
First impressions of boiler components and build quality are good.
The Customer Service I have found to be excellent, special thanks Neville 👍
25 October 2024
Unprompted review
Reply from Ferroli UK
Dear I&A Plumbing Services, Thank you for choosing Ferroli and for your Five Star Review of our Bluehelix HiTech RRT! Our Customer Service team we're pleased to be of assistance, Many thanks. from Neville and all of us at Ferroli.
Great looking product affordable great…
Great looking product affordable great performance
22 October 2024
Reply from Ferroli UK
Thank you Mr Williams for your Five Star review. We are so pleased to hear that you liked our products look and performance! Many thanks from all of us at Ferroli.
Complete customer satisfaction
We previously had a Modena 32 boiler installed back in 2013. The unit gave us great satisfaction and lasted until the heat exchanger failed in 2018. No problem as it was covered by our five year warranty.
The boiler has continued to perform perfectly until this year 2024 when the heat exchanger leaked again.
We made the decision to have new and realy liked the performance and service complete with peace of mind that Ferroli gave us.
The new Bluehelix HiTech RRT C fitted today by one of your approved installer will hopefully give us trouble free service as it now has a seven year warranty which is extendable to ten years which i find as a consumer just perfect.
Please keep up the good work and progress that the company seems to be doing.
22 October 2024
Unprompted review
Reply from Ferroli UK
Dear Mr Owen, Thank you very much indeed for your fantastic feedback and your Five Star review. It is really satisfying to hear that you made the decision to have a new boiler and really liked the performance and service complete with peace of mind that Ferroli gave you so chose our Bluehelix HiTech RRT! We are also pleased to hear that you like our warranty options! Thank you very much, from all of us at Ferroli.
Second to None
I have had a Ferroli boiler for over 20 years. My first boiler lasted 17 years and was still working when I upgraded to a new model. The service I have received over the years has been second to non and have had the same engineer year after year what a lovely man. I have had my new boiler 7 years which has just ran out in April 24 of its warranty. The engineer came out to do my service and found that my boiler was leaking and would need a whole new interior I was panicking thinking how much is this going to cost. Ferroli have honoured my warranty even though it has ran out and is fixing my boiler for free how good is that. Second to None. Highly recommend Ferroli.
19 September 2024
Unprompted review
Reply from Ferroli UK
Dear Tina, Wow 🤩 What a lovely Five Star Review! Thank you for highly recommending Ferroli, and thank you for choosing Ferroli for over 20 years! Many thanks from all of us at Ferroli.
Having purchased and installed a Pegaso Eco.
Having purchased and installed a Pegaso 11 water heater, we were having issues concerning the hot water output on the shower mixer.
A call to the technical department and subsequent conversation with Dean, a solution was identified and implemented.
Deans' enthusiasm and professional approach to the whole process was above and beyond. He is a credit to the company, and a valuable asset to resolving technical issues.
Many, many thanks.
5 September 2024
Unprompted review
Reply from Ferroli UK
Dear Michael Challenor, Thank you so much for your Five Star review of our technical departments enthusiasm and professional approach! Dean in our technical department was delighted to be able to assist and thanks you for your kind words. Thank you from all of us at Ferroli!
I sent in a boiler for a warranty…
I sent in a boiler for a warranty repair. Boiler was fixed quickly with no issues. Great customer service!
4 September 2024
Unprompted review
Reply from Ferroli UK
Dear Robert Mc Givern, Thank you very much for your Five Star Review, we very much appreciate your feedback, thank you from all of us at Ferroli!
I have a 19 year old ferroli boiler its…
I have a 19 year old ferroli boiler its been a great boiler only braking down once so very reliable I booked a service at £95 which I thought was to much.The engineer arrived he was here 20 minutes said it needs a new flu ,when i asked for cost he said i was to call Ferrodi which i did with, no details on there system available so I asked for sales to get a replacement cost 2 days now still no return from them them so 1 give you a 2 star review I have now ordered a Worcester boiler
27 August 2024
Unprompted review
Reply from Ferroli UK
Hello,
Thank you for sharing your experience — and for your kind words about your Ferroli boiler. Nineteen years of reliable service with just one breakdown is exactly the level of durability we aim to deliver, and it’s great to hear your boiler has served you so well.
We’re sorry, however, that you were disappointed with your recent service experience and the difficulty you had obtaining information about a replacement flue. We completely understand your frustration. Since then, we’ve been reviewing and strengthening our processes to make it easier for customers to get the information and support they need quickly.
Even though you’ve now chosen another brand, we really appreciate your feedback. It helps us continue to improve both our products and our service.
Thank you again for being a Ferroli customer for so many years.
– The Ferroli UK Team
Spoke to Dean off Ferroli technical…
Spoke to Dean off Ferroli technical support. From start to finish he was absolutely brilliant. He talked me through setting up a new pcb on a i29 couldn't of done it without him. The speed in which the phone was answered to getting through to Dean was 2nd to none. Most manufacturers take you all round the block to get to the point you need like they're reading it from a book, Dean was straight to the point and easy to talk to. Dean thanks again for all your help
22 July 2024
Unprompted review
Reply from Ferroli UK
Good Morning Gary, Thank you very much for your excellent Five Star Review of the response rate and assistance that you received from Dean, in our technical support team. We will pass your thanks on to Dean! Many thanks from all of us at Ferroli.
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