Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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Review summary
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
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My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
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Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
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Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
Contact info
2.0
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Wrong tickets sent to my email
I bought tickets for the Museo del Prado in Madrid.
They sent to my email the wrong tickets under the name of another person.
Support is not useful and not willing to solve their mistakes.
By far it was a bad experience
25 May 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are very sorry to hear about your experience with your Museo del Prado booking.
We also regret that the assistance you received from our customer service team did not resolve the issue satisfactorily. Our support service is intended precisely to assist customers when an incident occurs with their reservation.
Please contact us at info@feelthecitytours.com, including your booking number and the details of the incorrect tickets received, so that our team can investigate what happened and provide the appropriate assistance.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
Regarding the price, our rates also include booking management, customer assistance and additional digital services and content, such as the audio guide. The total price is clearly displayed before payment.
Please contact us at info@feelthecitytours.com with further details so that our team can review your experience.
Kind regards,
Feel The City
Great tour
After reading the reviews of this company I was very nervous. However had a great tour of the Real Alcázar today.
Ruben our guide was knowledgeable and made the tour fun and informative.
Once the tour had finished we could spend further time wandering around at our leisure.
13 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you had a great tour of the Real Alcázar and that your initial concerns were put at ease.
We are especially pleased to know that Ruben made the visit both informative and enjoyable thanks to his knowledge and engaging approach. We will be very happy to pass your kind words on to him.
It is also wonderful to hear that you enjoyed having additional time after the guided tour to explore the Real Alcázar at your own pace.
We hope to welcome you again soon on another experience.
Kind regards,
Feel The City
Disappointing experience — paid for a guided tour but never received one
We booked a guided Alhambra tour with Feel the City Tours and unfortunately never actually received the guided tour we paid for.
Before the tour, we were not given a precise meeting location or clear information identifying who our guide would be or how to recognise them. We arrived approximately 20 minutes early and asked around trying to locate the guide, but no guide appeared.
More concerningly, the guide did not wait for us or attempt to contact us. When we contacted Feel the City Tours for assistance, we were initially told that the guide was with our group. They even named one of the people supposedly with the guide — except that person had not come to the Alhambra with us. This made it very difficult to understand how they could be confident that we were with the guide.
Eventually, with assistance from the official Alhambra ticket office, we were able to obtain our entrance tickets and enter independently. We continued trying to resolve the issue with Feel the City Tours while visiting the site.
We were subsequently told to meet the guide at the Nasrid Palaces entrance at a designated time. We went there and waited for another 20 minutes. Again, no guide appeared.
What was particularly disappointing was the company’s response afterwards. Rather than acknowledging that we had paid for a guided tour and had received no guide at all, they suggested they had been “nice” by continuing to try to help us locate the guide. They also claimed that our delay had been caused by us not having our passports. This was untrue.
In the end, we paid approximately four times the standard Alhambra entrance price for what was supposed to be a guided experience, yet received no guided tour. Thankfully, the official Alhambra staff helped us obtain our tickets so that we were at least able to visit independently.
For a tour at this price point, I would expect clear meeting instructions, an identifiable guide, an attempt to contact guests who supposedly haven’t arrived, and appropriate assistance when something goes wrong. Unfortunately, none of those things occurred.
Based on our experience, I would not recommend Feel the City Tours for an Alhambra guided visit.
*Update in response to FTCT reply. Totally agree that guests should arrive at “the designated meeting point at the scheduled time” which is why we arrived early at the very vague location that was given in our instructions and then asked about 15 different guides and officials where we could find you, and their response was ‘are Feel the City still operating??’ If you don’t plan to make any effort to locate your guests, provide better meeting instructions.
14 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are very sorry to read about your experience with the Alhambra guided tour, we understand your frustration.
Guided tours require customers to attend the designated meeting point at the scheduled time, as these are group tours rather than private visits.
Regarding the price, our prices also include the guided service, booking management and customer assistance. The total price is displayed before payment.
Please contact us at info@feelthecitytours.com with your booking number so that we can thoroughly review the meeting instructions provided, the communications exchanged during the visit and what occurred with the guide.
Kind regards,
Feel The City
The guide did not show up
The guide did not show up. I called to the customer service, they trying to contact the guide for 20 minutes but no response, it was an enormous and expensive waste of time. They sent the tickets by email and entry in the last moment. I paid almost 300€ for 3 person and the normal price on official website is less then 100€. Thank you for ruin our day. Definetly not recommended.
31 August 2026
Reply from Feel the City Tours
Dear Customer,
We sincerely apologize for the situation you experienced. We understand how frustrating it must have been.
Our guided tours require customers to attend the designated meeting point at the scheduled time, but the guide is equally expected to be there to provide the contracted service.
Regarding the price, our prices also include the guided-tour service, booking management, customer assistance and other services included in the reservation. The total price is clearly displayed before payment and accepted when the booking is confirmed.
Please contact us at info@feelthecitytours.com with your booking number so that our team can investigate what happened and provide the appropriate solution.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience. We are delighted to hear that you enjoyed the tour and were very pleased with our guide.
We truly appreciate your feedback and will be happy to pass your kind words on to our team.
We hope to welcome you again soon on another experience.
Kind regards,
Feel The City
Booked my tour for the Prado museum in…
Booked my tour for the Prado museum in Madrid months in advance. Got an 24 hrs email reminder. No one show up for the scheduled tour. Contacted the office, they told me my tour was booked for November. Forwarded them all my emails. They told me that it was my fault. After hours…they admitted it was their clerical error. Going back to using GetMyGuide.
9 September 2026
Reply from Feel the City Tours
Dear Customer,
We sincerely apologize for what happened. We understand how frustrating it must have been.
We particularly regret the initial confusion regarding the date of your reservation and that you were initially given incorrect information about the cause of the problem.
If there is still any matter regarding your reservation that remains unresolved, please contact us at info@feelthecitytours.com with your booking number so that our team can review it.
Kind regards,
Feel The City
Scam
Scam! Totally overprized reseller with no value ad. Fraudulent as appearing as official website but isn't.
12 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any of our communications.
Our prices also include booking management, customer assistance and additional digital content such as the audio guide. The total price is clearly displayed before payment. Every booking also requires express acceptance of our Terms and Conditions and Cancellation Policy.
If you have made a booking with Feel The City, please contact us at info@feelthecitytours.com with your booking number so that we can review it.
Kind regards,
Feel The City
The guide was excellent and good…
The guide was excellent and good humoured.
We enjoyed the time with him - very knowledgeable and fun
Thank you
9 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your kind words. We are delighted to hear that you enjoyed the tour and especially appreciated our guide’s knowledge, good humour and engaging personality.
It is wonderful to know that he made the experience both informative and fun. We will be very happy to pass your lovely feedback on to him.
We hope to welcome you again on another tour soon.
Kind regards,
Feel The City
The audio guide for Saint Peter’s…
The audio guide for Saint Peter’s Basilica was never sent to my email. However, a representative on the phone resolved the issue.
6 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your experience with us.
We are pleased to hear, however, that our customer service representative was able to resolve the issue over the phone and provide you with the necessary assistance.
We appreciate your feedback and hope you were able to enjoy the rest of your visit.
Kind regards,
Feel The City
Misleading and scam agent
I booked through their website for the Tower of London on 04/10/2026 at 09:00 AM（Booking ID 8985722496).
However As per the official Historic Royal Palaces (Tower of London) schedule, the Tower opens at 10:00 AM on Sundays.
I could not make it due to my other schedules after this tour, and they are providing incorrect operating hours constitutes misrepresentation and breach of contract under Consumer Protection Regulations.
18 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry for the inconvenience caused by the scheduled time shown on your reservation and understand your frustration.
Please contact us at info@feelthecitytours.com, so that our team can verify the scheduled time, the information provided during the booking process and the communications associated with your reservation.
Kind regards,
Feel The City
The guide was very professional and was…
The guide was very professional and was well informed on the subject. She responded to Hall the questions.
Very interesting.
6 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you found our guide professional, knowledgeable and able to answer all your questions throughout the visit.
It is wonderful to know that her explanations made the experience interesting and enriching. We will be very happy to pass your kind words on to her.
We hope to welcome you again on another tour with us soon.
Kind regards,
Feel The City
Feel the City is a third party company…
Feel the City is a third party company selling massively over priced tickets to popular attractions.
Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. They will probably be the first site to come up on your browser. They will not refund or cancel your payment. Company is based in Spain!!
8 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website of the attractions. We never present ourselves as an official website in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
Regarding cancellations and refunds, tickets and activities booked for a specific date and time are subject to the cancellation conditions communicated before purchase and are generally non-refundable once the reservation has been processed. Every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
The tickets issued through our service are valid for the corresponding visit and, depending on the product, may be delivered up to 24 hours before the scheduled visit, as clearly communicated during the booking process.
Should you wish us to review your specific reservation, please contact us at info@feelthecitytours.com, providing your booking number.
Kind regards,
Feel The City
Knowledgeable and good English
Knowledgeable and good English. Good story telling to understand the history
5 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you appreciated our guide’s knowledge, excellent English and engaging way of telling the story.
Making history interesting and easy to understand is one of the most important parts of our tours, so we are very pleased to know that you enjoyed the experience.
We will gladly pass your kind words on to our guide and hope to welcome you again on another tour soon.
Kind regards,
Feel The City
The guide did not show up and I paid…
The guide did not show up and I paid 160 euros in advance. The service did not assist in correcting the problem, it was an enormous and expensive waste of time.
7 September 2026
Reply from Feel the City Tours
Dear Customer,
We sincerely apologize for the inconvenience caused by the guide not attending the scheduled meeting point.
After reviewing the situation, we have proceeded with the refund of your reservation. Please bear in mind that, depending on your bank or payment provider, it may take a few days for the refunded amount to appear in your account.
We are very sorry for the inconvenience caused and appreciate your feedback, which helps us review these situations and improve our service.
Should you require any further information regarding the refund, please contact us at info@feelthecitytours.com.
Kind regards,
Feel The City
Paid Nearly Double — Tickets Went Unused & No Refund
AVOID — tickets unusable, no refund, nearly 2× direct price
My father bought Tower of London/Crown Jewels tickets through Feel the City. When we arrived, he could not access the tickets. He called Feel the City while we were standing there and still had time to use them. They did not resolve the issue, the call was ultimately terminated, and the tickets went completely unused.
We requested a refund. They refused.
Their repeated defense is that they originally emailed the tickets. That does not explain why, when a paying customer called because he couldn’t access them, they couldn’t simply help him retrieve/resend them so he could actually use what he purchased. What should have been a 10-minute fix has turned into a formal dispute.
I’ve now specifically asked them to confirm whether these tickets were ever scanned, validated, or redeemed and to preserve the complete recording of my father’s call.
And a warning about price: we were charged approximately DOUBLE the cost of buying admission directly. The price is NOT why we’re requesting a refund—my father agreed to the price. The issue is that the tickets went unused after he contacted them for help. But if you’re considering booking, check the Tower’s direct price first.
We paid nearly twice as much for a middleman, and the one time we actually needed the middleman, they couldn’t solve a basic ticket-access problem.
Save yourself the headache and book directly with the attraction. Would give this company zero stars if possible---
Edit after their response: AS YOU CLEARLY SEE Their response does not address the actual issue… neither has any of the MANY EMAILS I sent to both the email provided and the other email that was unable to provide tickets.
8 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience.
We would like to clarify that the tickets were correctly issued and sent to the email address provided with the reservation. Tickets may be delivered up to 24 hours before the visit, in accordance with the conditions communicated and accepted during the booking process, and the tickets issued through our service are valid for the corresponding visit.
Regarding the refund request, tickets issued for a specific date and time are non-refundable under the conditions applicable to the booking, which customers expressly accept together with our Terms and Conditions and Cancellation Policy before payment.
As for the price, as you acknowledge, the total amount was known and accepted before purchase. Our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is displayed before payment so that customers can decide whether they wish to proceed.
We invite you to contact us at info@feelthecitytours.com, providing the booking number and details of the call. This will allow our team to review the ticket delivery, the assistance provided and the circumstances of the case in detail.
Kind regards,
Feel The City
This company is a scam- do not use
This company is a scam- do not use. They con people into thinking you are using the official website and mark up the price of the tickets massively. They then say you only have 30 mins yo give them your personal details so they can they go ahead and book the tickets from the real website. So when you buy the tickets they don’t actually have the tickets. AVOID-my experience was in Seville realalcazar but I see they operate worldwide
26 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official site in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
Furthermore, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
If you would like us to review your specific Real Alcázar booking and the circumstances you describe, please contact us at info@feelthecitytours.com, providing your reservation number so that our team can investigate the case in detail.
Kind regards,
Feel The City
Awful scam
Such a scam. Did not show up to meeting point had to REBOOK basilica tickets because they hold onto them. Says they are a verified guide with these locations but no one knows them. Called to try and get ahold of someone and no answer. DO NOT BOOK WITH THEM. THEY WILL TAKE YOUR MONEY AND YOU WONT HAVE TICKETS.
7 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience.
For guided tours, customers must attend the designated meeting point at the time indicated in their booking instructions. These are group tours, not private visits, so it is essential to be at the correct meeting point and at the scheduled time.
Please contact us at info@feelthecitytours.com, providing your booking number, the date and time of your visit and the meeting point you attended. Our team will review the case in detail and provide you with a specific response regarding what occurred.
Kind regards,
Feel The City
Great tour!
Our tour was very informative with a wonderful guide. The meeting point was easy to find and we enjoyed a cold lemonade before the walk. The microphone system was helpful and had no problems. Thank you!
3 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed the tour and found it both informative and well organised.
It is wonderful to know that your guide made the experience enjoyable, that the meeting point was easy to find and that the microphone system helped you follow the explanations comfortably. We are also glad that you could enjoy a refreshing lemonade before starting the tour!
We truly appreciate your kind words and will be happy to share them with our team. We hope to welcome you again on another experience in the future.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are very sorry that your service was cancelled.
Although cancellations are exceptional, unforeseen operational circumstances may occasionally make it impossible to provide the booked service. In these situations, our team manages the affected reservation in accordance with the conditions applicable to the booking.
Please contact us at info@feelthecitytours.com, providing your booking number, so that our team can review what happened and confirm the status of your reservation.
Kind regards,
Feel The City
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