Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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Review summary
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
Company replied
My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
Company replied
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
Company replied
Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
Contact info
2.0
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Unfortunately
Unfortunately, my experience with Feel the City has been quite disappointing. After purchasing tickets for several tours through their platform, I don't really see any additional benefit that justifies paying a higher price compared to booking directly through the official websites.
In fact, the available time slots are often more limited than those offered on the official sites. Considering the higher price, I think they should at least offer more flexibility, such as the option to pay extra for a refundable ticket or to cancel a reservation up to 24 hours in advance.
The audio guides included through the app are decent, but nothing exceptional. They cover the main highlights, but the information can sometimes feel repetitive, with only a few additional interesting details. They also don't seem to be updated according to the works currently on display, which makes the experience less useful.
The map and navigation could also be significantly improved. It can be difficult to understand where you are and which section you should visit next. Having real-time location within the museum or attraction would make the guides much easier to follow.
There were also several occasions when I wanted information about a particular artwork or place and found nothing in the guide. In those situations, using AI to ask about what I was seeing actually provided a much better and more informative experience.
Overall, considering the premium price, I expected more added value, flexibility, and a better digital experience. Unfortunately, the service leaves a lot to be desired, and based on my experience, booking directly through the official websites would often be the better option.
8 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for taking the time to provide such detailed feedback.
Regarding the price, the total amount is clearly displayed before payment and it also include booking management, customer support and additional digital content such as audio guides. Every booking requires express acceptance of our Terms and Conditions and Cancellation Policy.
We particularly appreciate your detailed comments regarding the audio guides. Your observations about navigation, the map, information on specific works, updates to reflect what is currently on display and the overall usability of the digital experience are valuable feedback that can help us continue improving our content.
The applicable conditions depend on the product and the restrictions associated with date- and time-specific admission tickets, but we understand why offering additional flexible options could be valuable to customers.
If you would like us to review any particular reservation or issue you experienced, you can contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Do not use Feel the City Tours
Do not use Feel the City Tours. We have had many experiences with tour companies. This one was probably not legit since the audio guide link did not work for any of the 4 of us. We communicated with the office and they did not have any answers. Afterward they offered a $10 refund. Cost was $76 p/p.
Louvre entree is $32. Audio guide is $6. You'll pay double with these guys and if there is a problem, they won't own up to the error (contacted them after the tour, too).
Lastly, do your homework on these guys, they have a very bad reputation (obviously we didn't and regret it).
7 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
The total price is clearly displayed before payment and it also includes booking management, payment processing, customer support and additional digital content, including the audio guide. Every booking requires express acceptance of our Terms and Conditions.
Regarding the audio guide, if the link did not work for any member of your group, we would like to review exactly what happened, particularly.
Please contact us at info@feelthecitytours.com, providing your booking reference and the details of the issue with the audio guide, so that our team can review your case and the solution offered individually.
Kind regards,
Feel The City
Double price of the original ticket but…
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
15 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that the experience did not meet your expectations.
Regarding the price, the total amount is clearly displayed before payment and it also include the guided tour, booking management, organization and customer support. Every booking requires express acceptance of our Terms and Conditions.
Our guides aim to provide a structured and engaging visit within the time available, focusing on a selection of the most relevant works or areas rather than covering every individual object in the venue.
We also regret the way you describe the guide and would appreciate the opportunity to review your experience in more detail. Please contact us at info@feelthecitytours.com with your booking reference.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that you feel you did not receive the assistance you expected.
We would therefore invite you to contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of the assistance you required. This will allow us to review your case individually and provide you with a specific response.
Kind regards,
Feel The City
overpriced compared to other companies
overpriced compared to other companies. We had people in our group who paid half of what we paid. Terrible.
13 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that you were dissatisfied with the price of your experience.
Our total price is clearly displayed before payment and it also the guided tour, booking management, organization and customer support, depending on the selected product.
We appreciate your feedback and regret that you felt the experience did not offer the value you expected.
Kind regards,
Feel The City
The tour felt rushed and not overly…
The tour felt rushed and not overly informative. I feel like. Much of the information and history was missed and there was hardly any context,
16 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear that you expected more historical information and context during the visit.
Our aim is to provide an engaging and informative experience while covering the most relevant aspects of the monument within the time available.
We hope to have the opportunity to provide you with a more satisfying experience in the future.
Kind regards,
Feel The City
contact the local tourist authorities
I would advise anyone who has had a bad experience with this company to contact the Italian tourism authorities by emailing to the ministero di turismo
If you look at the Trustpilot reviews as of today, the first five headlines speak for themselves:
“A complete scam”
“Avoid booking”
“Scam website”
“Just got scammed”
“Do not use this company”
That really says it all.
16 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We understand your frustration.
Our services, prices and applicable conditions are displayed before purchase, and every booking requires the customer’s express acceptance of our Terms and Conditions before payment.
We invite you to contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of what occurred. This will allow us to review the actual circumstances of your case and provide a specific response.
Kind regards,
Feel The City
A well organized tour.
Booking our tour of the Alcazar in Seville was very straightforward and the required clearances for entry were easy to follow and submit. The arrangements on the day were confirmed well in advance and well organized. Our only reservation was that the guide was delayed in arriving causing some anxiety with the group and as a consequence took a little time to get in to his stride with the tour. All in all a good morning and an unforgettable experience of this marvellous palace.
11 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us.
We are delighted to hear that you found the booking process straightforward, the entry requirements easy to follow and the arrangements for your visit well organized.
We are sorry, however, for the delay in the guide’s arrival and understand that this may have caused some uncertainty at the beginning of the tour. We appreciate you mentioning this, as your feedback helps us continue improving the organization of our experiences.
Above all, we are very pleased that you enjoyed your morning at the Real Alcázar and that your visit to this magnificent palace became an unforgettable experience.
Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We understand your frustation.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of what happened. We will be happy to review your case individually and provide you with a specific response.
Kind regards,
Feel The City
Avoid booking with this company
Googled Real Alcazar of Madrid and clicked on the first link which looked official, there was no indication that this was a third party website. I didn't realise until I received my tickets that I'd been conned out of an extra €50 as the tickets have €15,50 on each and I was charged €39,90. On further research I discovered that the official website was further down the search results.
When I emailed them to complain, I received an AI response within minutes trying to justify why they charge so much more.
All I can do now is hope that people learn from my mistake and don't get caught out by this 'vendor'.
16 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with the purchase.
The total price includes the admission tickets, booking management, payment processing, customer support and additional digital content, such as the audio guide. The final amount and the services included are clearly displayed before payment. Every booking also requires express acceptance of our Terms and Conditions.
Regarding the audio guide, we regret that it did not meet your expectations. We take this type of feedback into account as we continue working to improve our digital content.
If you would like us to review your specific booking or provide further information about the services included, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Scam website that pops up in place of…
Scam website that pops up in place of the real website. They must pay google a lot of money to be placed up front. Horrible experience. They do accommodate anything and the tickets are almost three times the Orin drive you can get directly from the Louvre.
15 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and our it also includes booking management, payment processing, customer support and additional digital content, such as an audio guide when included in the selected product.
Every booking also requires express acceptance of our Terms and Conditions before payment.
If there was a specific request that our Customer Support team was unable to resolve, we invite you to contact us at info@feelthecitytours.com, providing details of what happened, so that we can review your case individually.
Kind regards,
Feel The City
Just got scammed by these bastards to…
Just got scammed by these bastards to buy tickets to The Louvre in Paris. Their website looks authentic. I paid 3 to 4 times the price for a pair of tickets for the museum.
16 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your purchase.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and the price also includes booking management, payment processing, customer support and additional digital content, such as an audio guide when included in the selected product.
Every booking also requires express acceptance of our Terms and Conditions before payment.
If you would like us to review your specific booking, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference, and we will be able to assess your case individually.
Kind regards,
Feel The City
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
They are a third party company that charge more for tickets than the official website.
They sell tickets for tours that are sold out, then when you can’t get in refuse to give a refund.
Scum bags.
16 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience.
Regarding the price, the total amount and the services included are clearly displayed before payment. It also include booking management, payment processing, customer support and additional digital content, such as an audio guide. Every purchase requires express acceptance of our Terms and Conditions before payment.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of the incident, so that we can review the reservation.
Kind regards,
Feel The City
Ruben was fantastic
Ruben was fantastic. He was efficient but we also did not feel like we were in a rush. He had the right amount of humor and education. Highly recommend.
15 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience!
We are delighted to hear that you had such a great tour with Ruben. It is wonderful to know that you appreciated his ability to combine informative explanations with the right touch of humor, while keeping the visit well-paced and enjoyable without ever feeling rushed.
We will be very happy to pass your kind words on to Ruben. Thank you for your recommendation and for choosing us.
We hope to welcome you again on another of our tours!
Kind regards,
Feel The City
A price premium of 60% over the regular…
A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
15 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied.
The total amount is clearly displayed before payment and our price also includes booking management, customer support and additional digital content, such as an audio guide when included in the selected product. Every booking also requires express acceptance of our Terms and Conditions before payment.
If you would like us to review the specific price and services included in your reservation, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
DANGER
Over priced re-seller in spain pretending to be the real site - tickets are 40€ each more than the actual price. You do not realise until the confirmation comes though that it is vai a re-seller and not offical - AVOID!
16 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your experience.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication. This information is available before the purchase is completed, not only in the booking confirmation.
Regarding the price, the total amount is clearly displayed before payment and our price also includes booking management, customer support and additional digital content, such as an audio guide when included in the selected product. Every booking also requires express acceptance of our Terms and Conditions before payment.
If you would like us to review your booking individually, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Quick and easy to use
14 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your feedback!
We are delighted to hear that you found the process quick and easy to use. Providing our customers with a simple and convenient booking experience is very important to us.
Thank you for choosing us. We hope to welcome you again soon!
Kind regards,
Feel The City
JJ was our guide and he couldn't have…
JJ was our guide and he couldn't have been more enjoyable or knowledgeable. I left Prada very satisfied with my experience with JJ
George Ford
11 September 2026
Reply from Feel the City Tours
Dear George,
Thank you very much for sharing your experience!
We are delighted to hear that you had such an enjoyable visit to the Prado Museum with JJ and that you especially appreciated his knowledge and engaging way of guiding the tour.
We will be very happy to pass your kind words on to JJ. It is wonderful to know that you left the museum so satisfied with your experience.
Thank you for choosing us, and we hope to welcome you again on another of our tours.
Kind regards,
Feel The City
Avoid. Reseller with high markup for no additional value.
Avoid. Go to the official Alcazar de Seville site instead. Their business model exists to trick people pressed for time or not paying enough attention to mark up the tickets. Although it does say on the site that they’re a third party reseller, and in small print it says the true ticket price, they’re counting on people not paying enough attention. You probably found them on a sponsored ad at the top of Google to fool you into paying them at a markup rather than the official site. Sadly we were distracted and they got us because we didn’t do our due diligence, but I’m placing this as a warning to help others. The tickets are genuine, but the 2.5x markup adds no value. Pay €15 from the official site instead. There is an audio guide for free in the Alcazar.
14 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also includes booking management, customer support and additional digital content, such as our audio guide. Every purchase also requires express acceptance of our Terms and Conditions before payment.
Should you wish us to review your booking individually, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Danny was a great tour guide!!!
14 September 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience!
We are delighted to hear that you had such a great tour with Danny. We will be very happy to pass your kind words on to him.
Thank you for choosing us, and we hope to welcome you again on another of our tours in the future.
Kind regards,
Feel The City
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