Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
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My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
Company replied
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
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Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
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2.0
Poor
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I fell victim to a scam
I fell victim to a scam. I asked my wife to buy tickets for Westminster Abbey. She searched for the site on Google and ended up on a company's website; it looked like the official site, so she bought the tickets. We later discovered that she had paid three times the official price per ticket, and the tickets provided were for a different time than the one selected. Despite our persistent efforts—and a warning from the Abbey staff that the site was fraudulent—they refused to issue a refund.
5 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about your dissatisfaction.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official site in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
As for the refund request, tickets and activities for a specific date and time are non-refundable under the conditions applicable to the reservation. Every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
The tickets issued through our service are valid according to the conditions of the reservation. If you would like us to review the specific time assigned, the services included and the circumstances of your case, please contact us at info@feelthecitytours.com, providing your booking number.
Kind regards,
Feel The City
It’s an overpriced scam web front…
It’s an overpriced scam web front masquerading as the official site. Don’t fall for it and ruin your day like I did. Be smart. Don’t be like me
5 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comment.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as an official site in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before any payment is made, and the tickets issued through our service are valid according to the conditions of the reservation.
If you have made a booking, please contact us at info@feelthecitytours.com, providing your reservation number and details of the issue so that our team can review it.
Kind regards,
Feel The City
Audio guides not included...this is a scam!
My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it would be a €12 charge for two devices. When I showed them my ticket and said ours should be included, they said no tickets come with the audio guide included, and refused to let us proceed without paying the €12 fee (which we did). I wish I would have waited and bought tickets directly from the gallery, would have saved a lot of money and not had this bad experience. I contacted the company via WhatsApp but haven't heard back. This was extremely disappointing! I gave 2 stars vs. 1 as the gallery itself was quite impressive, I just wish I hadn't overpaid using Feel The City tours!
5 September 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about the confusion regarding the audioguide during your visit to the Uffizi Gallery.
We would like to clarify that the audio guide included in your booking is digital content provided as part of our service. Our prices include not only the admission tickets, but also booking management, customer assistance and additional digital content, including our audio guide. The complete price and the services included are presented during the booking process, and every purchase requires the express acceptance of our Terms and Conditions before payment.
If you experienced any difficulty accessing the digital audio guide included with your booking, please contact us at info@feelthecitytours.com, providing your reservation number. Our team will be able to review your booking and assist you with the specific issue.
Kind regards,
Feel The City
I WOULD HAVE GIVEN ZERO IS POSSIBLE
I WOULD HAVE GIVEN ZERO IS POSSIBLE. I strongly recommend being very careful before purchasing Louvre tickets through Feel the City.
I purchased five Louvre tickets through them and was charged €380. I later discovered that the comparable tickets purchased through the official Louvre website would have cost approximately €160 in total.
What made the situation even more concerning was that Feel the City never asked for the ages of the visitors during the booking process. Three of the five people in our group were under 18 and would normally qualify for free admission to the Louvre. Despite this, we were charged for the booking without this being made clear to us.
After realizing the significant price difference, I contacted the company requesting cancellation and a refund. I made this request very shortly after the purchase, but they refused to refund the transaction, stating that the tickets were non-refundable.
I understand that third-party resellers may charge service fees or a markup. However, in my case, the difference was enormous, and I do not believe the pricing and value of what I was purchasing were sufficiently transparent.
Based on my experience, I would not use this company again. Before purchasing Louvre tickets from a third-party seller, I strongly recommend checking the official Louvre website first, carefully comparing the total price, and reviewing the eligibility for free admission, particularly for visitors under 18.
31 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that you were dissatisfied with your experience. However, we would like to clarify several important points regarding the price and conditions of your booking.
Our prices include booking management, customer assistance and additional services and digital content, such as an audioguide. The complete price was displayed before payment.
Regarding minors, the fact that certain visitors may qualify for free admission when obtaining tickets directly through the museum does not mean that our own booking and additional services are provided free of charge. Our product has its own clearly displayed price and includes services beyond the face value of admission.
Regarding your cancellation request, tickets and activities booked for a specific date and time are non-refundable under the conditions applicable to the reservation. Furthermore, every customer must expressly accept our Terms and Conditions and Cancellation Policy before making any payment.
At all times, our website also clearly indicates, both in the logo and in the legal information, that we are not the official Louvre website. We never present ourselves as the official site in any communication.
If you would like us to review the details of your specific booking, please contact our customer service team at info@feelthecitytours.com, providing your reservation number.
Kind regards,
Feel The City
An unpleasant experience
An unpleasant experience—the worst of the entire trip. I feel ripped off. I was charged €245 for a ticket to the dome of St. Peter's Basilica that costs €15 (I have attached a photo of the prices taken on the day of the visit). Admission to St. Peter's Basilica itself is free. I consider this service exploitative and demand a refund of the difference: €245 - €15 = €230. A local police officer advised me to file a formal complaint, a step I will not rule out if I am not refunded the difference between what I was charged and the official rate.
2 September 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
Our prices include the management and organization of the booking, customer assistance and additional services and digital content, such as the audioguide.
The complete and final price is clearly displayed before payment. Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before any payment is made.
If you would like us to review your specific reservation, please contact our customer service team at info@feelthecitytours.com, providing your booking number and details of your case.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you had such a positive experience and that you found your guide both amazing and highly knowledgeable.
We truly appreciate your kind words and will be happy to share them with our team. We hope to welcome you again on another experience in the future.
Kind regards,
Feel The City
Pay a premium. Receive inflexible, automated support. Request a partial refund from the seller. Get a full refund from your bank.
UPDATE – Thank you, Feel The City: your response below rather neatly demonstrates my point.
1. Customer support: I did not ask you to guarantee or independently modify my Accademia booking. I asked whether you could contact the museum on my behalf. Approximately one minute later, you refused. I contacted the museum myself; they contacted reception and accommodated the later entry.
2. Website presentation: My review does not claim that you explicitly state you are the official website. It describes the impression created by the domain name, Uffizi branding and overall presentation. Pointing to disclosures elsewhere on the site does not change the experience described below.
3. The premium: I paid substantially above the face value of the museum tickets. You justify that premium by reference to booking management, customer assistance and digital content. Readers can decide for themselves whether the customer assistance described above represents the service they would expect for that premium.
4. Refund: I first gave you the opportunity to resolve the matter directly, including by requesting only a partial refund. You refused. I disputed the transactions through my bank; you contested the dispute; I pursued it further; and my bank ultimately refunded the entire transaction.
Your response provides prospective customers with your explanation of these practices. My review provides the outcome.
I purchased Uffizi and Accademia tickets through uffizi-gallery-tickets.org after finding the site through Google. The domain name, Uffizi branding and overall presentation led me to believe I was purchasing through an official or affiliated ticketing channel. It was actually an independent reseller charging substantially above the tickets' face value.
When I discovered this, I contacted the company and requested either a full refund or a partial refund reflecting the difference between what I had paid and the official ticket prices. They refused.
Later, after I accidentally selected the wrong Accademia entry time, I asked whether they could contact the museum to assist. Approximately one minute later, I received a generic policy-based refusal stating that the time could not be changed and that they could not request another slot from the museum.
I contacted the museum myself. The official booking office notified reception and my later entry was accommodated without issue.
I subsequently disputed the transactions through my Australian bank. The reseller contested the dispute, but I chose to pursue it further.
My bank ultimately refunded the entire transaction.
If you are considering purchasing through this site, check the official museum ticketing channels first.
More importantly, if you have already purchased and believe you were misled, "non-refundable" does not necessarily mean you have no recourse. Keep screenshots of the website, your tickets, receipts and correspondence. Contact the merchant, and if they refuse to resolve the matter, check the consumer protections available in your country and speak to your card issuer about your options for disputing the transaction.
Australian consumers may have protections under the Australian Consumer Law, including provisions concerning misleading or deceptive conduct. Consumers in the EU and other jurisdictions may have comparable protections concerning misleading commercial practices.
They refused my request for a partial refund. I challenged the transactions. The final outcome was a full refund.
14 June 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read that you were dissatisfied with your experience.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, they include additional services such as booking management, customer assistance and digital content such as an audioguide. The complete final price is clearly displayed before payment.
Regarding your request to change the Accademia entry time, tickets for attractions with a specific date and time are subject to the conditions applicable to the reservation. The fact that the museum subsequently decided to accommodate a later arrival as an exception does not mean that our team had the ability to modify or guarantee a different time slot. Access and any exceptions ultimately remain under the control of the monument itself.
Similarly, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment. These conditions, including those relating to cancellations and modifications, are made available to customers before completing their purchase.
If you would like us to review your case again, you can contact our customer service team at info@feelthecitytours.com, providing your booking details.
Kind regards,
Feel The City
Danny was great
Danny did a very nice job of pointing out the important parts and a very good history of the construction and changes made over time. Definitely worth the time and money. Thank you Danny!
31 August 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed your guided tour with Danny and that you found it well worth both the time and the money.
We are especially pleased that Danny’s explanations helped you discover the most important highlights, as well as the history behind the construction and the changes that have taken place over time. His knowledge and ability to make history engaging are qualities we greatly value.
We will be very happy to pass your kind words on to Danny. We hope to welcome you again on another experience in the future.
Kind regards,
Feel The City
Website mimics actual vendor
Website mimics actual vendor, didn’t realize booking with third party. Over charged. Audio tour very limited.
Couldn’t find meetup for second portion. Would NOT recommend.
28 August 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official site in any communication.
Regarding the price, our prices include additional services, booking management, customer assistance and digital content such as the audioguide. The complete price is clearly displayed before payment.
We are sorry that you found the audioguide content insufficient and will take your feedback into consideration. Regarding the second part of your experience, customers are provided with instructions and a specific meeting point in the communications related to their booking. For guided activities, customers must attend the indicated meeting point.
Furthermore, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment is made.
Please contact us at info@feelthecitytours.com so our team can review exactly what happened.
Kind regards,
Feel The City
Poor quality !
Poor quality !! Guide is not explaining you much and not waiting for you to enter the vatican. you are supposed to have priority lane tickets and this is not the case so you queue twice. Audio guide might not work if your phone is not accepting the app.
12 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that the experience did not meet your expectations.
Customers must attend the designated meeting point and follow the guide and the instructions provided during the activity. Our guides make every effort to provide clear explanations while managing the timing and movement of the entire group.
Concerning access to the Vatican, the actual entry procedures and queues are ultimately managed by the monument itself. Priority access can reduce waiting times where applicable, but it does not necessarily mean immediate entry or the complete absence of security or access queues, which are beyond our control.
Regarding the audioguide, this is digital content included as part of our service and requires a compatible mobile device. We regret if you experienced technical difficulties accessing it, and our customer service team is available to assist with these situations.
The characteristics of the service, the total price and the applicable conditions are provided during the booking process, and every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
If you would like us to review what happened during your specific visit or the issue with the audioguide, please contact us at info@feelthecitytours.com, providing your booking details.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your feedback.
Our prices include not only the management of the reservation, but also customer assistance and additional digital content such as an audioguide. The full price is clearly displayed before payment.
Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment is completed.
If you would like us to review your specific booking, please contact us at info@feelthecitytours.com with your reservation details.
Kind regards,
Feel The City
CAUTION - Overpriced tickets with no extra service
DO NOT USE`
This website is fraudulently mimicking the look and feel of the Vatican, even using a URL that makes even the most seasoned traveller think the Vatican has outsourced its services.
It HAS NOT. These guys will charge you an extra 50 Euro to have a BOT buy tickets for you on the official website.
The extra cash seems to be used to pay google so they are top of the search and a "customer service" bot when you email them.
26 May 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Our service include booking management, customer assistance and additional digital content such as an audio guide. The complete and final price is clearly displayed before payment.
Furthermore, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment is made. The tickets issued through our service are valid according to the date and conditions of the reservation.
If you would like us to review your specific experience or any communications with our customer service team, please contact us at info@feelthecitytours.com, providing your booking details so that we can properly investigate your case.
Kind regards,
Feel The City
I would give zero stars if that was…
I would give zero stars if that was possible. Do not use the service. They overcharged more than double for prices to the Acropolis. Do not buy anything from this site.
28 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read that you were dissatisfied with your experience. However, we would like to clarify some important points regarding our service.
Regarding the price, our prices include additional services, booking management, customer assistance and digital content such as an audio guide. The complete and final price is clearly displayed before payment, allowing every customer to review it and freely decide whether they wish to proceed with the purchase.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official site in any communication.
Furthermore, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment is made. The tickets issued through our service are valid according to the date and conditions of the reservation.
If you would like us to review your particular reservation, please contact our customer service team at info@feelthecitytours.com, providing your booking details.
Kind regards,
Feel The City
Exceptional Tour Experience
Best tour guide ever! Took extra time to explain everything and entertain our endless stream of curious questions about the history of Spain an all featured of the Alcazar.
27 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing such a wonderful review!
We are delighted to hear that you had such a great experience during your visit to the Real Alcázar of Seville. It is especially rewarding to know that your guide took the extra time to answer all your questions and help you discover more about the history of Spain and the fascinating details of the Alcázar.
For us, a great guided tour is not only about explaining the monument, but also about encouraging curiosity and making the experience engaging, informative and memorable.
Thank you for choosing us and for your kind words. We hope to welcome you again on another of our tours!
Kind regards,
Feel The City
Misrepresented as "official booking…
Misrepresented as "official booking site" then sold us tickets on dates that aren't even ticketed by the true real venue yet. No refunds - haha, on tickets that do not even exist! Having to reverse charge with credit card company.
25 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments, but we would like to clarify several important points regarding our service.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official booking site in any communication.
Regarding the availability of tickets, our service allows customers to make reservations in advance. As clearly stated during the booking process, tickets may be delivered up to 24 hours before the scheduled visit.
Regarding refunds, every customer is required to expressly accept our Terms and Conditions and Cancellation Policy before completing payment. Reservations for activities with a specific date and time are subject to the cancellation conditions accepted during the booking process.
If you would like us to review the status of your specific reservation, please contact our customer service team at info@feelthecitytours.com, providing your booking details.
Kind regards,
Feel The City
Overcharged me for tickets to the Royal…
Overcharged me for tickets to the Royal Alcazar in Seville by double the price. I should have done more research and googled the prices but I trusted the website, more fool me. Do NOT use them, they are thieves that overcharge for absolutely no reason
22 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments and that the service did not meet your expectations.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, our rates include not only the management of the reservation, but also additional services, customer assistance and digital content such as an audioguide. The complete and final price is clearly displayed before payment.
Furthermore, every purchase requires the customer to expressly accept our Terms and Conditions and Cancellation Policy before making any payment. The tickets issued through our service are valid for access according to the date and conditions of the reservation.
If you would like us to review your particular case or require any further information, our customer service team remains available at info@feelthecitytours.com.
Kind regards,
Feel The City
Visit Mezqita
Cost price double of the official one. Too much restrictive policy. Tickets and audioguide received in advance without any problem.
25 August 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your experience. We are pleased to know that you received both your tickets and audio guide in advance without any issues.
Regarding the price, our prices include additional services, customer assistance and digital content such as the audio guide. The total price is clearly displayed before payment, allowing customers to review it before complete the purchase.
Regarding our cancellation policy, all applicable conditions are available during the booking process, and every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
We appreciate your feedback and hope you enjoyed your visit.
Kind regards,
Feel The City
FRAUD
On August 6, 2026, I purchased tickets for the Louvre Museum through louvre-museum-tickets, a website that visually and nominally imitates the official Louvre ticketing site. At no point was it disclosed that this was a third-party reseller rather than the official museum.
The site offered only a single ticket option, with no alternative pricing and no disclosure of any markup or service fee. I was charged 78€ (66€ for an adult ticket, 12€ for a child ticket), while the official EU-resident price is 22€ for adults and free for children — roughly three times the official price for the adult ticket, and an entirely unjustified charge for the child ticket.
The site displays no clear refund policy, and the seller refused my refund request when contacted directly.
I've reported Signal Conso, Verbrauchzentrale and econsumer.cov.
6 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read that you were dissatisfied with your purchase.
At all times, our website clearly indicates, both in the logo and in the legal information available to customers, that we are not the official Louvre Museum website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment is completed. Our prices include additional services, customer assistance and digital content such as an audio guide.
Our cancellation conditions are also available before purchase. Completing an order requires the customer to expressly accept our Terms and Conditions and Cancellation Policy. Tickets and services booked for a specific date and time are subject to the cancellation conditions accepted during this process.
We therefore regret that the service did not meet your expectations, but we cannot agree that the nature of the website, the price or the applicable conditions were concealed during the purchase.
Should you require any further information regarding your booking, our customer service team remains available to review your case at info@feelthecitytours.com.
Kind regards,
Feel The City
FRAUD
Signed up for 2pm tour, but tickets said 9am. I immediatley emailed (3 minutes later and I have the emails to verify) and they kept stating over and over that there are no refunds or modifications. You mention in the reply to reach out to customer service and I have 4 times over 5 days with basically the same response of no refunds or modifications. I am asking for the tickets I registered for, not the tickets YOU gave me. This is not a modification as much a correction to your error. I am disputing with my credit card company. Completely fraudulent company. Looking on line, most other companies have modifcations and cancelation free up to 24 hours prior. I will use those other options in the future. DO NOT TRUST FEEL THE CITY TOURS.
18 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your review and we categorically reject the accusation of fraudulent practices.
Regarding the schedule, our Terms and Conditions, expressly accepted before payment, inform customers that the final access time may be adjusted within the margin established for the selected activity, depending on availability.
Regarding refunds and modifications, tickets and leisure activities reserved for a specific date and time are subject to the Cancellation Policy expressly accepted before completing the purchase.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference, confirmation and any evidence showing the time originally selected so that our team can investigate your case in detail.
Kind regards,
Feel The City
⚠️ WARNING
⚠️ WARNING – CHECK THE OFFICIAL WEBSITE BEFORE BOOKING
I booked 3 tickets for the Mezquita-Catedral de Córdoba through Feel the City Tours for 26 October 2026, paying €122 in total – more than €40 per person.
Only after completing the purchase did I discover that the official admission price is approximately €15 per adult. Three official tickets would therefore cost approximately €45, compared with the €122 charged by Feel the City Tours.
The official tickets are available directly from the Mezquita-Catedral:
Official Mezquita-Catedral de Córdoba ticket office
What is particularly concerning is the way Feel the City Tours is presented online. The website appears very prominently in Google search results and, from my experience, the distinction between the intermediary service and the official ticket channel is not sufficiently clear.
I contacted customer service immediately after discovering the price difference and requested cancellation and a refund.
At that point, I had received absolutely no ticket.
Your original confirmation email explicitly stated:
“Your reservation is being processed and you will receive your tickets by email before the visit.”
I therefore requested cancellation while the reservation was supposedly still being processed and before I had received any ticket.
Then came the contradictory explanations.
Initially, I was told that my reservation was still being processed and that the tickets would be sent later.
Later, I was told that the tickets had already been issued and sent.
I have received NO tickets.
24 August 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear about your experience and understand your concerns regarding both the price and the ticket delivery process.
Regarding the price, the total amount is clearly displayed before payment and includes not only the admission tickets, but also booking management, customer support and additional digital content, such as an audio guide when included in the selected product.
We would also like to clarify that our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding ticket delivery, customers are informed before purchasing that tickets may be delivered up to 24 hours before the scheduled visit.
Regarding your cancellation request, tickets and leisure services reserved for a specific date and time are non-refundable under the applicable conditions accepted before payment.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and the communications received, so that our team can verify the exact status and history of your reservation.
Kind regards,
Feel The City
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