I had some questions about making changes to my insurance policy, and the customer service team kindly answered everything via WhatsApp. They were friendly, helpful, and responded quickly. The whole p... See more
Company replied
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See what reviewers are saying
I needed support for modifying my health insurance, and Selma was extraordinarily kind and supportive with me. She answered incredibly fast and always providing me all the information I needed. I’m re... See more
Company replied
Would give it 0 stars if it were possible. Got 20 pills of antibiotics that costs 0,72 cents EACH (says so on our official government website in Nl) afterwards they still took €350 “own risk” for pill... See more
Company replied
I wanted to join this company because it’s cheaper. But, When I read the reviews (81% with ONE star), I get impression that the situation of a person with serious health problem can become just helpl... See more
Company details
About FBTO
Written by the company
FBTO verzekert vrijheid!
Je wilt vrij zijn, je eigen dingen doen en zelf bepalen. Dat snapt FBTO. Elk mens is uniek. Daarom bieden we je de vrijheid om keuzes te maken die bij je leven passen. Jij kiest!
Voel je vrij
FBTO wil je vrij laten voelen! Om het leven te ontdekken en er een eigen invulling aan te geven. Daarom helpen we zelfbewuste en ondernemende Nederlanders met verzekeringen. Verzekeringen die de obstakels wegnemen om de mogelijkheden en kansen van het leven te pakken.
Benieuwd naar onze verzekeringen?
Een verzekering voor jezelf, je auto, vakanties of woning? Welke verzekering past bij jou? Bekijk al onze verzekeringen.
Je wilt vrij zijn, je eigen dingen doen en zelf bepalen. Dat snapt FBTO. Elk mens is uniek. Daarom bieden we je de vrijheid om keuzes te maken die bij je leven passen. Jij kiest!
Voel je vrij
FBTO wil je vrij laten voelen! Om het leven te ontdekken en er een eigen invulling aan te geven. Daarom helpen we zelfbewuste en ondernemende Nederlanders met verzekeringen. Verzekeringen die de obstakels wegnemen om de mogelijkheden en kansen van het leven te pakken.
Benieuwd naar onze verzekeringen?
Een verzekering voor jezelf, je auto, vakanties of woning? Welke verzekering past bij jou? Bekijk al onze verzekeringen.
Contact info
Postbus 318, 8901 BC, Leeuwarden, Netherlands
- 058 234 56 78
- info@fbto.nl
- www.fbto.nl
3.0
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wasted time and energy
I’ve spend now at least 20 times 20 minutes + hours on the chat/phone/mail because FBTO has a bug which they don’t fix and just ask me all the time to activate my account again, which leads to an error page. They’re asking their customers to invest time and energy over and over again for an issue at their site. Frustrating without any reason. I didn’t even ask for an new account. But they act like it’s a wish and a problem at my site.
19 October 2021
Unprompted review
Reply from FBTO
Hi Anne,
That sounds a like something we can fix. I don't know your situation. But can't believe we can't fix it. Contact one of our social channels (Facebook/Twitter/WhatsApp)... and I will solve it for you!
FBTO Webcare
I had 21 claim-free years
I had 21 claim-free years, they said they give maximum discount until 17 years and always showed that on their system. I had small parking repair, I called them before the repair, they said it won't affect my claim-free years but I saw that they deducted to 9 years and transferred to Roy-data.
I saw that only when I sold my car and went to different insurer. I lost all my discounts now.
I was with them more than 7 years, I will also stop my other insurances.
21 July 2021
Unprompted review
Reply from FBTO
Hi Izac,
If you claim a damage and their is no third party to claim it from... your damage free years will be affected. That is how damage free years work. Those are literally 'damage free years'.
Sorry to hear that you've understood differently.
FBTO Webcare
NEVER AGAIN
Awful experience. After being a client for 15 years for almost all possible insurances FBTO decided to cancel my house insurance because they decided to change their policies and don't allow people living abroad (I'm an expatriate living in Asia for 3 years) any longer.
I checked on departure and it was all ok and fine. Now I contacted them because I needed a proof of insurance and they out of the blue tell me they have to cancel my insurance with immediate effect.
I have no words for this and regret I have ever purchased any of their products in the past. For me NEVER AGAIN and my advise to you is to stay away from this company.
27 May 2021
Unprompted review
The worst ever
The worst support ever. I couldn't get emails from them and they just told "ok we will cancel your insurance".
23 April 2021
Unprompted review
Reply from FBTO
HI Alexander,
You can't get emails from us and that is a reason to cancel your insurance? I don't understand your situation. Please contact us by Facebook or another digital platform fbto.nl/contact
So I can have a look at your situation and understand what's going on.
FBTO Webcare
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