We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... See more
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I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined an... See more
Company replied
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without wh... See more
Company replied
Making a move is always suer stressful but Nicole at the Lancaster branch made our lives much better by her professionalism and keeping us informed throughout... The same goes for all the staff.... See more
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3.5
Average
231 reviews
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Great staff
Alison Whiteside was fantastic throughout the sales progression portion of the sale, very personable and friendly! Staff in the branch were all great too. Whilst you could probably find cheaper conveyancers, the ones recommended through them have been great, plus it keeps the process somewhat streamlined.
12 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience.
We’re really pleased to hear that the sales progression stage went so smoothly for you and that Alison Whiteside made such a positive impression. Her personable, friendly approach and commitment to keeping things moving are qualities we value highly, so it’s great to know they came through clearly in your experience.
It’s also reassuring to hear that the wider branch team were supportive, and that the recommended conveyancers helped keep the process more streamlined. While there are always different options available, having aligned professionals working together can certainly make the journey feel more joined‑up, and we’re glad this worked well for you.
Thank you again for your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I bought my house with Farrell Heyworth…
I bought my house with Farrell Heyworth and have had fantastic service from sales progression, particularly Alison Whiteside who has been a constant help through various things that I needed.
12 May 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to hear about your experience, and thank you for sharing it.
It’s great to know that your purchase with Farrell Heyworth was supported so positively, particularly during the sales progression stage. Having someone consistent and reliable throughout the process can make a real difference, and we’re delighted that Alison Whiteside was able to provide that ongoing help and reassurance whenever you needed it.
Your comments reflect exactly what we aim to deliver — clear communication, dependable support and people who genuinely take the time to help. Alison’s proactive and professional approach will mean a great deal to her, and we’re grateful you’ve taken the time to recognise it.
Thank you again for choosing Farrell Heyworth, and we wish you every happiness in your home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
The difference that one staff member can make
This about the difference that one staff member made. All the difference. That was Alison Whiteside who supported our sale throught the Garstang Office.
Alison Whiteside was exactly the right person at the right time – with a property sale which had become an incredible stress on me – selling my 95 year old mother’s leasehold retirement living (over 55's) apartment who having advanced Alzheimer’s and Vascular Dementia was no longer able to live in it and for whom I was her 24/7 carer. Mum was close to end of life and I feared she could pass at any time so with the property sale becoming ‘stuck in the mud’, over months, with associated running costs accruing, maintenance of an empty property, and etc. I was deeply stressed that the sale could be furher exacerbaed by become a probate one when all it needed, it seemed to me, was someone to light the blue touch paper – which nobody seemed willing to do, rather I was being drivenin ever decreasing circles, with 3 or changes of staff handing the sale at the solicitors end and dreadful / non-existent handover briefs, a leasehold company that seemed keen to drag their heels and complicate things at every step, a lack of communication, and a total lack of any sense of urgency anywhere. I was - not to put too fine a point on it – in a state of despair.
Enter Alison, parachuted in to ‘progress the sale’ – she was, quite frankly, manner from heaven. She took the time to listen to and understand my story, quickly grasped the issues, and with an energy and will that defied belief set to it. Alison seemed, to me, to dedicate herself completely to our sale, leaving no stone unturned, aways available, always with empathy, and yet I knew we must be just one of the balls she was juggling (but never once did I feel anything but that Alison was ‘ours’ alone). From start to finish Alison acted with professionalism, diligence, and provided such a reassuring presence; making us feel ‘cared for’. Alison has a natural way with people in a way that can't be learned / taught – it is quite simply a gift. Alison was a true ambassador for Farrell Heyworth, they are lucky to have her, and (my mother has now passed) I will always be grateful to her for getting that sale over the line, and for being there at every step of the way. I honestly could not have done it without her.
I am just sorry that it has taken me so long to acknowledge Alison's efforts on our behalf, but I hope it is a case of better late than never.
4 June 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such a thoughtful and deeply personal review.
We’re genuinely moved by your words and by the context in which this sale took place. What you describe was clearly an emotionally demanding period, and it means a great deal to know that, at a time of immense pressure, you felt listened to, supported and guided through to completion.
Alison Whiteside will be incredibly touched by your recognition. Her ability to combine professionalism with empathy, persistence and clear communication is exactly what we strive for, and your experience reflects the very best of that approach. We’re pleased that her involvement brought momentum, reassurance and a sense that someone was truly advocating for you when it mattered most.
Thank you also for your kind comments about Farrell Heyworth more broadly. We’re grateful you entrusted us with such an important sale, and we’re glad we could play a part in helping you navigate a very difficult chapter. Please accept our sincere condolences for your loss, and our thanks for sharing your experience so openly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Excellent serice
Farrell Heyworth speedily found a buyer for our property, following a disappointing experience with another estate agent. All the staff in the Barrow office were friendly, approachable and helpful.
Following accepting an offer the experience was made very stressful due to the buyers solicitor, who didn't appear to want to engage with anyone, everything was on her terms. At this time Alison Whiteside from the sales progression team was splendid. Nothing was too much trouble, always a cheery voice, and she did her utmost to keep things moving, and we felt fully supported by her. So a big thank you to Alison for everything she has done.
8 May 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read this, and thank you for taking the time to share such a detailed account of your experience.
It’s great to know that the Barrow team were able to step in, regain momentum and secure a buyer for you after a difficult start elsewhere. We’re especially glad that you found the office approachable and supportive throughout the process.
We also appreciate your openness about the challenges once an offer had been accepted. While elements of the conveyancing process can sit outside our direct control, it’s reassuring to hear that Alison Whiteside provided such consistent, positive support at what was clearly a demanding stage. Her proactive, calm approach and commitment to keeping matters moving are very much in keeping with the service we aim to provide, and your kind words will mean a great deal to her.
Thank you again for your feedback and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Frustrating, awful.
Their original valuation was too high, I was assured this was the correct price (January 2025) this caused the property to sit without interest, I reduced the price twice, I accepted an offer 10th November 2025. the property is unencumbered the buyer has a mortgage agreed NOW 6 months later ....??? nothing. both buyer and myself very frustrated. Current delay, the conveyancer, (Farrell Hayworth recommended for both my purchaser and myself) has gone on her holidays!!!!. My EICR has now expired. Shockingly awful
8 May 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you feel dissatisfied with your experience and appreciate you taking the time to share your feedback.
Unfortunately, we’re unable to identify the specific transaction referred to from the information provided, which makes it difficult for us to look into the matter in any meaningful way. We would encourage you to contact the relevant branch team directly so that your concerns can be reviewed with the appropriate context.
While we’re always happy to recommend third‑party professionals, such as conveyancers, we’re not able to take responsibility for delays or issues arising within the legal process, as this sits outside of our control.
We recognise how frustrating delays can be and understand the impact this can have on all parties involved. Please contact your local branch so that we can investigate this matter and any third parties we have recommended in further detail.
Thanks,
Best regards
Jeremy Collins
Director
Farrell Heyworth
I really appreciated the sales…
I really appreciated the sales progressor Alison from this company as she is very kind and helpful. She has patience for clients and that was impressive . She followed up every time to make sure things are going smoothly and I would say her demeanor is very good and professional.
8 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience — your kind words are very much appreciated.
It’s reassuring to hear that you felt well supported throughout, and that Alison Whiteside’s patience, professionalism and consistent follow‑up made the process feel smooth for you. Taking the time to guide clients clearly and calmly is especially important, and it’s great to know that this stood out.
Alison will be delighted to read your comments, and your recognition of her manner and dedication means a great deal to the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We received a great service
Alison was very responsive and helpful throughout the whole process
6 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback — we’re really pleased to hear that the process felt well supported from start to finish.
Being responsive and readily available is so important during a sale, so it’s great to know that Alison Whiteside’s helpful approach made things easier for you along the way. Keeping matters clear and moving smoothly is exactly what we aim to achieve.
Alison will appreciate your kind comments, and thank you for taking the time to share your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Insisted i must sell my home before…
Insisted i must sell my home before viewing a property. I live where homes sell in 2-3 weeks. I have to know there is somewhere to buy before selling. Idiocy and incompetence at its highest.
Would nit like to be selling with them. How many potential buyers you are missing?!
I will add. I expected the excuse given. However. When looking for a decent bungalow, which are like hens teeth, you need to find one before Marketing. You cannot risk selling and hope one will drop out of thin air when you do.
Houses yes, ten a penny. I saw one that on paper looks good. Tempting. But I can’t view it to see. Crackers.
And Garstang branch do not follow this rule. I have viewed two potentials there. They operate on a more professional basis. Not sure if this is a franchise. I have also viewed with Holdens and others. So I suggest thinking carefully before using Fulwood Farrell Heyworths
7 May 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns.
As estate agents, we act on behalf of our vendors and are required to follow their instructions carefully. To protect their position and avoid unnecessary disruption, we ask applicants to demonstrate that they are in a position to proceed before viewing our vendors’ properties. This approach is designed to ensure that viewings are meaningful and that sellers can have confidence in the level of interest being shown in their home.
We understand that this can feel frustrating, particularly where properties sell quickly, and we appreciate that different buyers will have different perspectives on the process. However, our priority is always to act in the best interests of our clients and to support smoother transactions for everyone involved.
We’re unable to comment on individual circumstances publicly, but concerns are always best discussed directly with the branch involved so they can be addressed appropriately.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Amazing service
Alison Whiteside was absolutely fantastic, she answered my queries promptly and was always more than happy to help. Couldn't ask for better service. Thanks again Alison :)
7 May 2026
Unprompted review
Reply from Farrell Heyworth
It’s lovely to hear how positive your experience has been, and thank you for taking the time to share your feedback.
Prompt responses and a willingness to help can make all the difference, so it’s great to know that Alison Whiteside’s approachable and supportive manner stood out to you. Delivering a high level of service and being readily available for clients is exactly what we aim for.
Alison will really appreciate your kind words, and we’re grateful for you highlighting the service you received.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Sales Progression Support
The sales progression team, namely Alison Whiteside, has provided us with such fantastic support during these past few weeks. Alison has been there for us as a family, whether it has been at the end of a phone call or via email, during what is a naturally stressful time and provided us with constant support when faced with all the challenges that moving house brings. We can't thank Alison enough for working so tirelessly on our behalf in order to get us over the finish line!
6 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such kind and thoughtful feedback. We know how demanding the moving process can be, particularly when challenges arise, so it’s reassuring to hear that you felt supported throughout.
It’s lovely to know that Alison Whiteside was able to be there for you as a family, offering consistent reassurance and clear communication during a naturally stressful time. Her commitment to working tirelessly behind the scenes and staying accessible by phone and email is exactly what we aim to provide, and it’s clear her efforts helped carry things through to completion.
Alison will be extremely grateful to read your comments, and your appreciation means a great deal to her and the wider team.
Thank you again for taking the time to leave such meaningful feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was friendly
Alison Whiteside was friendly, thorough, and highly efficient throughout the process. She was excellent at her job and made the entire sales process smooth and straightforward, a pleasure to deal with.
6 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your feedback — it’s great to hear how positive your experience has been.
A smooth and straightforward sales process makes a real difference, so it’s reassuring to know that Alison Whiteside’s friendly, thorough and efficient approach helped everything progress so well. Making the experience clear and easy for clients is exactly what we strive for, and it’s lovely to hear that this was reflected in your dealings with her.
Alison will be delighted to read your comments, and your kind words are very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We had a very positive experience with…
We had a very positive experience with Farrell Heyworth and in particular the help from Alison Whiteside in the sales progression team was first rate.
We are very happy with our move and would recommend Farrell Heyworth, and Alison, to anyone thinking of buying or selling a property.
13 April 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your feedback — we’re really pleased to hear how happy you are with your move and your overall experience with Farrell Heyworth.
It’s great to know that the support from our sales progression team stood out, particularly the service provided by Alison Whiteside. Helping transactions move forward smoothly and keeping clients informed throughout the process are key priorities for us, and it’s reassuring to hear that this made a positive difference for you.
Alison will be delighted to see your comments, and we truly appreciate your recommendation to anyone considering buying or selling a property.
Best regards
Jeremy Collins
Director
Farrell Heyworth
5* Sales Progression Department
Not only did we have a great experience with the sales staff at Chorley office, we had a 5* experience with the sales progression department, in particular Alison Whiteside. Our sale was not an easy one to say the least! Despite all the obstacles we faced, Alison overcame them all, she went above and beyond, and in all honesty I don’t think the sale would have progressed to completion without her perseverance. Farrell Heyworth are lucky to have her, she is an asset to the Company.
5 September 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such detailed feedback about your experience.
We’re really pleased to hear that both the Chorley office sales team and the sales progression department supported you so well, particularly during what sounds like a very challenging sale. When transactions become complex, perseverance, clear communication and determination are vital, and it’s reassuring to know that this made a real difference in getting matters through to completion.
Alison Whiteside will be extremely proud to read your comments. Her commitment to overcoming obstacles and keeping sales moving, even in difficult circumstances, is a real strength, and your recognition of her contribution as an asset to the company is very much appreciated.
Thank you again for your kind words and for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Farrell and Heyworth excellent customer service
I have bought and sold three houses with Farrell and Heyworth in the north west. All from different offices. What makes Farrell and Heyworth stand out is the excellent customer service and efforts of the sale progression team to get things moving to completion. The team understands that regular communication is important to all concerned in the chain. Recently Alison Whiteside helped my elderly mother in a complicated house sale/flat purchase and was active in chasing solicitors for answers and dealing with purchaser enquiries. I can honestly say, if it were not for Alison we would have lost our buyer and onward purchase. She is now settled in and doing well. Thank you to all the team at Cleveleys Branch and Alison. Recommended.
31 January 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear about your continued positive experiences with Farrell Heyworth across multiple offices in the North West.
Consistent communication and proactive sales progression are areas we place real emphasis on, so it’s reassuring to know this stood out to you. Supporting chains through to completion, particularly when situations become complex, is where our teams work hardest behind the scenes.
Alison Whiteside will be incredibly proud to read your comments. Her determination, persistence and willingness to advocate for clients—especially in more challenging circumstances—clearly made a crucial difference, and it’s wonderful to hear that your mother is now settled and doing well.
Thank you also for recognising the efforts of the Cleveleys branch team. Your recommendation means a great deal to us.
Best regards
Jeremy Collins
Director
Farrell Heyworth
The service provided by Alison Whiteside
The service provided by Alison Whiteside was excellent. It was a very stressful time upon completion as there were disputes between the solicitors on both sides and the buyer was moving over from Gurnsey and her rental premises in Blackpool were no longer available. Alison was an excellent mediator and we finally completed on the deadline day without much ado. It was an emotional time and Alison shouldered much of the stress. I can't thank her enough.
30 March 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such a heartfelt account of your experience. We fully appreciate how emotionally demanding the final stages of a property sale can be, particularly when there are tight deadlines and complex circumstances involved.
It’s reassuring to hear that Alison Whiteside was able to provide steady support during such a challenging period. Acting as a calm and effective point of contact, especially when matters are outside anyone’s direct control, is an important part of her role, and it’s clear that her mediation, responsiveness and attention helped ease the pressure at a crucial time.
Alison will be genuinely touched by your comments, and your recognition of the care and commitment she showed is very much appreciated.
Thank you again for taking the time to leave such thoughtful feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Thank you
We had a very positive experience with Farrell Heyworth. Our purchase was fairly straightforward, however we still had bumps in the road. Alison Whiteside from the sales progression team was extremely supportive, responding to emails promptly and helping to keep things moving in the last few days. Buying and selling houses is hard work, with situations that are often out of your control (and also out of the control of the agents). Good communication is key, and we had this from both agents that were involved. Thank you Alison, you made a very stressful time more bearable, especially during the last few days!
13 April 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such thoughtful and balanced feedback about your experience with Farrell Heyworth.
Even when a purchase is relatively straightforward, we understand there can still be challenges along the way, so it’s reassuring to hear that clear communication helped make those moments more manageable. Keeping everyone informed and supported, particularly when timelines tighten, is something we place real importance on.
Alison Whiteside will be very pleased to read your comments. Her responsiveness, calm approach and determination to keep things moving—especially in the final stages—clearly helped ease what can be a very stressful time, and it’s great to see her efforts recognised.
Thank you again for taking the time to leave such detailed feedback. It’s genuinely appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison
Alison, my property sales progress Manager at Farrell Heyworth was fantastic throughout my property sale. She was always quick to respond, kept everything moving, and made sure nothing slipped through the cracks. Her proactive approach and attention to detail made the whole process feel smooth and well-managed. I’d highly recommend her.
1 May 2026
Unprompted review
Reply from Farrell Heyworth
It’s great to hear how well supported you felt throughout your property sale, and thank you for taking the time to share such positive feedback.
Keeping matters moving, responding promptly and paying close attention to detail are all crucial during a sale, so it’s reassuring to know that the process felt smooth and well managed from your perspective.
Alison’s proactive approach clearly made a real difference, and she’ll be delighted to see your comments.
Thank you for your recommendation — it’s very much appreciated by both Alison and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside could not have been more helpful. She was kind and considerate to our needs. No matter how many times we rang her she went over and above. Thank you Farrell Hayworth.
2 February 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read your kind words and thank you for taking the time to share your experience.
It’s great to know that Alison Whiteside provided such considerate and patient support throughout, making sure your needs were always listened to and never feeling like too much trouble. That willingness to go the extra mile is exactly what we aim to deliver.
Your feedback is truly appreciated and reflects the level of care and service we strive for at Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I would highly recommend Farrell and…
I would highly recommend Farrell and Heyworth and there progression team i dealt with Alison Whiteside she sorted any questions I had and resolved them talking to different estate agents and solicitors, sadly my first sale fell through but on the second attempt same again Alison was there at the end of the phone or an email to sort things out and got the job done,so I would highly recommend them when selling your house
10 April 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read this and thank you for taking the time to share your experience.
It’s reassuring to hear how supported you felt throughout the process, particularly given the disappointment of the first sale falling through. Having someone proactive and accessible can make a real difference, and it’s great to know that Alison Whiteside was able to guide things forward, liaising with all parties and keeping everything moving through to a successful outcome.
At Farrell Heyworth, clear communication and consistent support are central to how we work, so your comments reflect exactly what we aim to provide for our clients when selling their home.
Thank you again for your recommendation – it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside helped me sell my house and was so reassuring, kind and proactive. She is a safe pair of hands especially for someone like me who is relatively new to the process of selling property and exactly who you'd want in your corner during a very stressful time.
19 February 2026
Unprompted review
Reply from Farrell Heyworth
We’re delighted to hear how supported you felt throughout your sale and thank you for taking the time to share your experience.
Selling a property can feel daunting, particularly if it’s your first time, so it’s great to know that Alison Whiteside’s reassuring, kind and proactive approach helped make a stressful process feel more manageable. Having someone you can trust and feel confident in is exactly what we aim to provide, and Alison takes great pride in guiding clients with care and professionalism.
Your comments really reflect the values we work hard to uphold at Farrell Heyworth, and they will mean a great deal to Alison and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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