We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... See more
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Review summary
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I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined an... See more
Company replied
Making a move is always suer stressful but Nicole at the Lancaster branch made our lives much better by her professionalism and keeping us informed throughout... The same goes for all the staff.... See more
Company replied
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without wh... See more
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3.5
Average
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 month
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Excellent Sevice am doing this review because of the…
I am doing this review because of the excellent service i received from Alison Whiteside during the period. I was purchasing my current property without her assistance and persistence in both purchasing and selling my property's. Alison was key in me been now settled in my current property I can tell you how much Alison did over and above for me and how her help has changed I my life going forward I am really the day my case was passed to Alison she could have give more help and assistance to me. and I am sure she does this for everyone she deals with. So on conclusion Alison for me should be considered as an outstanding member of staff and deserves all the praise she gets.
Kind Regards
Adrian Lever
29 May 2026
Unprompted review
Reply from Farrell Heyworth
We’re extremely grateful that you took the time to share such heartfelt feedback.
It’s clear from your comments just how important Alison Whiteside’s support and persistence were throughout what sounds like a demanding and emotional period. Helping to coordinate both a sale and a purchase can be challenging, and it’s reassuring to hear that Alison went above and beyond to ensure everything progressed and that you were able to settle into your new home.
At Farrell Heyworth, we pride ourselves on providing consistent, dedicated support and genuinely caring about the outcomes for our clients. Your words reflect those values perfectly, and Alison will be immensely proud to read how positively her work has impacted you.
Thank you again for your trust and for recognising Alison as such a key part of your journey. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We are selling my mums house and Alison…
We are selling my mums house and Alison Whiteside has been brilliant chasing the buyers and would recommend Farrell Heywood to sell your property
29 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience.
Selling a family home can be an emotional process, so it’s reassuring to hear that Alison Whiteside has been so proactive and supportive throughout, particularly in keeping things moving by chasing the buyers. That kind of persistence and clear communication can make a real difference.
At Farrell Heyworth, we’re committed to guiding our clients through the selling process with care, professionalism and regular updates, and your comments reflect exactly the service we aim to provide. Alison will be delighted to receive your feedback.
Thank you again for your recommendation and for trusting us with the sale.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I can highly recommend Farrel Heyworth…
I can highly recommend Farrel Heyworth & especially Alison Whiteside they have helped us with a purchase of a bungalow, without Alison advice we would have found this purchase extremely hard as on our part we lost a buyer but she was with us all the way amazing lady
29 May 2026
Unprompted review
Reply from Farrell Heyworth
We’re delighted to hear about your experience and thank you for taking the time to share it.
Purchasing a new home can be challenging at the best of times, and losing a buyer along the way understandably adds pressure. It’s reassuring to know that Alison Whiteside was able to support you throughout, offering clear advice and staying alongside you at every stage to help you navigate the process with confidence.
At Farrell Heyworth, we place great importance on being supportive, proactive and approachable, particularly when circumstances become difficult, so your comments truly reflect the service we aim to provide. Alison will be very pleased to receive your kind words.
We wish you all the very best in your new bungalow and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside - Absolute Star’
My experience with Farrell Hayworth was nothing but great! During a very difficult process Alison Whiteside was phenomenal. Our hero over the 9 months our sale took as there was an issue out of all our control but she has made sure we finally get over the line. I would 100% recommend! As it was our first house, it would not have been the process is was without Alison! Thank you!
8 November 2025
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read your kind words and thank you for taking the time to share your experience.
Buying your first home can be daunting at the best of times, and even more so when the process is drawn out by matters beyond anyone’s control. It’s reassuring to hear that Alison Whiteside was able to support you throughout, keeping things moving and guiding you through to completion with professionalism and determination.
At Farrell Heyworth, we pride ourselves on staying committed to our clients from start to finish, particularly during challenging transactions, so it’s great to know that this came through in your experience. We’ll be sure to pass on your thanks to Alison.
Wishing you every happiness in your new home, and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was a great help and a…
Alison Whiteside was a great help and a star , helped me in the sale and went above and beyond, many thanks
28 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you very much for sharing your feedback.
It’s great to hear that you felt so well supported throughout your sale. Going above and beyond for our clients, especially when it matters most, is something we place real value on. Alison Whiteside’s commitment, professionalism and willingness to help wherever needed are qualities that make a genuine difference, and we’re pleased these came through in your experience.
Your kind words will be warmly shared with Alison and the team. Thank you again for taking the time to leave a review.
Best regards
Jeremy Collins
Director
Alison Whiteside is my calm in the…
Alison Whiteside is my calm in the storm! From the moment we transititioned to sales progression we knew Alison had got our backs !
Her calm, reassuring manner put us completley at ease as she took the time to listen to our problems and frustrations as though we were her only clients.
Alison was proactive in a highly professional manner applying her knowledge , skills and experience to move us along towards completion .
We loved her sense of humour .
Alison chased those who need chasing ,rechased ensuring we had answers to our questions and our sale was progressing.
We felt very priviledged to have her on our side .
Alison always replied promptly either by email or phone ensuring we were kept informed and up to date. Nothing was to much trouble . Her determination shone through.
We could not have got this far without Alisons continued help and support as she propels us towards our new forever home .
Alison Whiteside you are amazing!
Thank you so much for being our calm in the storm! You are appreciated.
28 May 2026
Unprompted review
Reply from Farrell Heyworth
What a wonderfully heartfelt review – thank you for sharing this.
It’s genuinely reassuring to hear how supported you felt once your sale moved into progression. Feeling listened to, understood and kept steady when things feel challenging can make all the difference, and it’s clear Alison Whiteside provided exactly that. Her calm, reassuring manner, proactive approach and determination to keep things moving are qualities she brings to every client, and it’s lovely to see those recognised so warmly.
Sales progression can involve a lot of moving parts, so having someone who communicates clearly, follows things up persistently and keeps everyone informed is invaluable. We’re also pleased to hear that Alison’s sense of humour helped along the way – a human touch matters just as much as experience and knowledge.
Thank you again for taking the time to leave such thoughtful feedback. We’re delighted Alison could be your “calm in the storm” and support you on the journey towards your new forever home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Really good estate agents
Farrell Heyworth were fantastic during our house hunt and once we had the found the property we wanted to buy. Their communication was excellent, clear and concise, and they returned calls and helped in any way they could. Our Sales Progressor was Alison Whiteside who was outstanding in her work and help. Alison helped push the solicitors/conyevancers to respond, chasing things when needed, and was always willing to help. She is really supportive of clients, bringing a wealth of experience and knowledge, and always willing to talk things through as well as back up by email.
27 May 2026
Unprompted review
Reply from Farrell Heyworth
We’re delighted to hear how positive your experience was, both during your property search and once you’d found the right home.
Clear, timely communication and being readily available to help are central to how we support our buyers, so it’s reassuring to know that this came through at every stage. We’re particularly pleased to see Alison Whiteside recognised for her outstanding work. Her proactive approach, willingness to chase where needed and ability to explain things clearly – both over the phone and in writing – are qualities our clients value greatly.
Sales progression can often rely on persistence and experience, and it’s great to know that Alison’s support and knowledge helped keep everything moving and gave you confidence throughout the process.
Thank you again for sharing such thoughtful feedback. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside, Brilliant Sales Progressor
I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined and experienced - so when bumps came up on the road on delays, challenges, less than competent legal work - Alison was there every step of the way to smooth things, liaise with others in the chain, reassure and get things moving again. She always kept me up to date and helped me to never give up hope "I'll get this over the line for us" - and she did! Thank you Ali - you were the best!
28 January 2026
Unprompted review
Reply from Farrell Heyworth
We’re truly delighted to read this – thank you for such a thoughtful and generous review.
It’s reassuring to hear that from the very first contact you felt supported and in safe hands. Sales progression can be challenging at times, particularly when delays or complications arise, so having someone calm, experienced and determined guiding things forward can make all the difference. Your description of Alison Whiteside’s professionalism, care and persistence reflects exactly how she approaches her role.
Keeping everyone informed, working closely with others in the chain and maintaining momentum – even when things become difficult – are values we place great importance on. We’re very pleased that Alison was able to provide that reassurance and ultimately see your sale through to completion.
Thank you again for taking the time to share your experience and for your kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I rented with Farrell Heyworth for…
I rented with Farrell Heyworth for about 18 months ending last year. They are without doubt one of the worst agencies I have ever dealt with across the UK. Unfortunately for us the house we were renting was also for sale, which resulted in us having to accomodate various visits from prospective buyers over the term of our rental. Whilst this wouldn't normally be an issue for a competent company we had multiple short notice viewings (that would often never materialise), being asked to accommodate viewings and given incorrect times/dates and on one occasion an employee just let themselves into our house whilst we were out to show someone around!
I have refrained from posting this since we left the property in an effort to put the whole experience behind me, but with the sudden uptick in positive reviews I felt it would be good for people to understand what kind of a company then really are.
Also, when using Microsoft Copilt to generate responses to your reviews, it's probably in your best interests to remove the text that says "Here is a revised version that makes that point clearer, while staying within your risk and time guidelines"
I would expect Trustpilot would frown on companies using AI to craft responses to negative reviews no?
1 October 2025
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you remain dissatisfied with your experience.
We would also like to acknowledge that an internal drafting phrase was inadvertently left in a previous response, which should not have appeared publicly. While tools may be used to help ensure clarity of wording, all reviews are read and considered by our team.
We are keen to look into the concerns you’ve raised. We would strongly encourage you to contact our tenancy team directly and provide any relevant details so that we can fully investigate the situation and understand what occurred.
We remain open to reviewing this matter and would welcome the opportunity to do so.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Farrell Hayworth clevelys
From the off Alison Whiteside and her team were amazing at keeping me updated,organising any jobs that needed doing and just great at answering any questions I had. I’d definitely recommend using them. Thank you guys for all you do x
21 May 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read this – thank you for taking the time to share your experience.
It’s great to hear that communication was clear from the outset and that everything was handled smoothly, from organising work to answering questions along the way. Alison Whiteside and her team take real pride in being proactive, approachable and supportive, so your comments will mean a great deal to them.
Providing regular updates and taking the pressure off our clients is very much at the heart of how we work, and it’s reassuring to know that came through for you.
Thank you again for your recommendation and kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Definitely the best person to have on your team :-)
We were lucky enough to have the brilliant Alison Whiteside progressing our sale - when things looked like they were stalling and my solicitor wasn't having much success, Alison was able to contact our buyer, and get them to chase their solicitor and keep the pressure on from all sides to complete asap. Thank you !!
20 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your experience with us. We’re really pleased to hear how supported you felt during the progression of your sale, especially at a point when things were starting to feel stalled. Helping to keep momentum and communication moving is an important part of our role, so it’s reassuring to know this made a real difference.
Alison Whiteside will be delighted to read your comments. Her proactive, professional approach and willingness to push matters forward on behalf of clients is something we value greatly. Thank you again for your kind words and for taking the time to leave a review.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Great service - would recommend!
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without whom sales progression would have been frustrating. They do what it says on the tin, but they do it with such lovely customer care. Cannot fault and happy to recommend. Given our distance from Lancaster during the sales process, it was nice to know that they ‘had our backs’ and that we could leave things in their capable hands. Fully informed at all stages of the process.
20 May 2026
Unprompted review
Reply from Farrell Heyworth
Absolutely — I’ll keep all responses to a maximum of two paragraphs going forward.
Here’s a shortened version of the most recent response, in line with that approach:
Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear that you felt fully supported throughout the sale of your apartment, especially given the distance involved, and that communication remained clear at every stage.
It’s great to see the team recognised, including Nicole Lloyd, Angel and Alison Whiteside, for their care and consistency. Knowing you felt confident leaving things in capable hands means a great deal to us, and we truly appreciate your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison whiteside has been incredibly…
Alison whiteside has been incredibly helpful and professional from start to finish, with great communication and advice when needed
20 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your feedback.
We’re really pleased to hear that your experience felt supportive and professional from beginning to end. Clear communication and offering sound advice at the right moments are so important during the process, and it’s reassuring to know this made a positive difference for you.
Alison Whiteside will be delighted to read your comments. Her helpful approach and commitment to keeping clients informed are qualities we value highly, and it’s great to see them recognised.
Thank you again for taking the time to leave a review — it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We went through some many obstacles but…
We went through so many obstacles but without the over and above commitment to looking after us, her client, we don't know how we would have got through the process of purchasing our forever home.
Alison Whiteside was very professional and kept us informed at all times. Highly recommended. Many thanks Kim and George
6 June 2025
Unprompted review
Reply from Farrell Heyworth
Thank you so much for taking the time to share your experience.
We’re really pleased to hear how supported you felt throughout what sounds like a challenging journey. Buying a forever home can come with unexpected hurdles, so it’s reassuring to know that clear communication, commitment and consistent care helped make the process manageable for you.
Alison Whiteside will be delighted to read your comments. Her professionalism and dedication to keeping clients informed and supported is something we value greatly, and it’s lovely to see that recognised so warmly.
Thank you again for your recommendation, and we wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison whiteside is a star ⭐
Have just sold my house today and from start to finish Alison whiteside has been absolute pleasure to deal with , she has literally been a super star , from advice to hearing me moan to finalising everything for me always with a smile and cheerful voice I couldn’t have done it without her .she has guided me through a very stressful sale for personal reasons and lifted me and made me smile with every interaction a absolute joy to deal with
14 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you so much for sharing this lovely feedback, and congratulations on completing your sale.
It’s genuinely heart‑warming to read how supported you felt from start to finish, particularly during what you describe as a very stressful time. Knowing that Alison Whiteside was able to guide you through the process, offer clear advice, listen when you needed to offload, and still bring warmth, humour and reassurance to every interaction is exactly the experience we strive to provide.
Alison’s calm professionalism, combined with her natural empathy and positivity, clearly made a real difference to your journey, and your words reflect just how valued that support was. Feeling lifted and reassured during such an important life event is no small thing, and we’re delighted she could be there for you every step of the way.
Thank you again for choosing Farrell Heyworth and for taking the time to recognise Alison’s efforts so thoughtfully. We wish you all the very best for the next chapter.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside helped with an extremely difficult and nail biting sale. She has been nothing short of helpful but also incredibly real and understanding. Her many years of experience shines through. Anything asked of her was done in a swift manner and with great professionalism. Thank you Alison!
14 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your experience.
It’s reassuring to hear that, during what sounds like a particularly challenging and pressured sale, you felt so well supported. Alison Whiteside’s ability to combine calm understanding with decisive, professional action is something we value greatly, and it’s good to know her experience and approach helped bring clarity and momentum when it was most needed.
We’re especially pleased that you found her both responsive and genuine. Having someone who is not only efficient but also realistic and empathetic can make a significant difference in situations like this, and your feedback reflects that perfectly.
Thank you again for taking the time to leave such thoughtful comments, and for placing your trust in Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside went above and beyond…
Alison Whiteside went above and beyond for us and I was so happy to have her onboard our journey selling our home.
Nothing was too much trouble and, everything was actioned promptly!
This lady chased, retrieved and made sure we had answers, it couldn’t have gone any smoother!
Absolute super ⭐️
13 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such positive feedback.
We’re delighted to hear how well supported you felt during your sale and that Alison Whiteside made such a meaningful difference throughout the sales progression. Her proactive approach, attention to detail and determination to keep everything moving are exactly what we aim to provide, so it’s great to know this translated into a smooth and reassuring experience for you.
It’s especially pleasing to hear that nothing felt like too much trouble and that communication and follow‑up were handled promptly and clearly. Having someone who consistently chases answers and keeps all parties aligned can make a real difference, and your comments reflect that perfectly.
Thank you again for taking the time to leave your review and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside in the sales…
Alison Whiteside in the sales progression went above and beyond with her help and time. No job was to big! Such a lovely person!
2 March 2026
Unprompted review
Reply from Farrell Heyworth
Thank you very much for your kind words.
We’re delighted to hear that Alison Whiteside made such a positive difference during the sales progression stage. Going above and beyond, giving time generously and approaching everything with warmth and care are qualities we value highly, so it’s wonderful to see those recognised so clearly.
It’s also lovely to hear how personable and approachable you found Alison — feeling supported by someone who genuinely wants to help can make all the difference during what can otherwise be a demanding process.
Thank you again for taking the time to leave your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Shocking sales tactics
Told by Farrell Heyworth that the couple who had put in an offer to buy our daughters’ house had sold theirs, and had nothing to sell. This was confirmed in the memorandum of sale.
However we found out some 6 weeks later purely by accident that the prospective purchasers were themselves in a chain awaiting their own buyer to proceed. This was a deliberate misrepresentation of the facts.
Subsequent communication with Farrell Heyworth demonstrated clearly that the staff employed by Farrell Heyworth are clearly confused as to the difference in status between “sold subject to contract” and sold!
Here we are still awaiting completion 4 months later ! Shocking
12 May 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you feel dissatisfied with the experience and the length of time the transaction has taken. We recognise how frustrating this must be.
We would very much like to look into the concerns you’ve raised in more detail. However, as we’re unable to identify the transaction or the parties involved from the information provided, it isn’t possible for us to investigate this further or review the circumstances in the appropriate context.
As estate agents, we act on the information available to us at each stage and in line with our client’s instructions, and buyer circumstances can change as a transaction progresses. We’re unable to comment on individual situations or specific communications in a public forum.
We understand how delays and uncertainty can impact a sale, and concerns of this nature are best addressed directly where they can be properly reviewed.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Great staff
Alison Whiteside was fantastic throughout the sales progression portion of the sale, very personable and friendly! Staff in the branch were all great too. Whilst you could probably find cheaper conveyancers, the ones recommended through them have been great, plus it keeps the process somewhat streamlined.
12 May 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience.
We’re really pleased to hear that the sales progression stage went so smoothly for you and that Alison Whiteside made such a positive impression. Her personable, friendly approach and commitment to keeping things moving are qualities we value highly, so it’s great to know they came through clearly in your experience.
It’s also reassuring to hear that the wider branch team were supportive, and that the recommended conveyancers helped keep the process more streamlined. While there are always different options available, having aligned professionals working together can certainly make the journey feel more joined‑up, and we’re glad this worked well for you.
Thank you again for your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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