Fanatical always gives a good experience. Theyre the best place to shop for games since too often, games on regular stores are full price despite their age. They also embrace good causes, like the cha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Fanatical for years. Not one bad key, extra cost, or need for customer service. Never. I also like that they are an authorized store, which ensures the keys are coming from the ri... See more
Company replied
Used frequently since 2024 without issue. Great pricing and massive selection. Have managed to snag 70%+ discounts on games not discounted on Steam, and even small discounts on pre-orders and purcha... See more
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Bought the "Into Games Charity Bundle 2026" game bundle because two games I want were in it. It was a bit pricy, $15, I'd prefer if it was $13 or $12 instead (and my bank charged me a $0.15 Foreign Tr... See more
Company replied
Company details
Written by the company
Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.
Fanatical.com
Written by the company
- About Fanatical
- We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
- Our Community
- We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
- Instant Download
- Access your game keys immediately and start playing! No waiting, no fuss.
- Our History
- Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.
Officially Licensed Keys
Guaranteed official keys for ALL purchases from Fanatical!
All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.
Contact info
The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH, Rugeley, United Kingdom
- Opening hours (UK time): Monday to Friday 9am to 5.30pm; Friday 9am to 3.30pm
- support@fanatical.com
- www.fanatical.com
4.7
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great Virtual Shopping Platform
Really attractive prices. Easy and intuitive shopping and fast code transfer to Steam. Couldn't be better. :)
21 June 2026
Reply from Fanatical.com
Hello!
Thank you for the 5 star rating! Sounds like you had a smooth shopping experience, which is what we aim for! Enjoy those awesome prices and happy gaming!
Customer Support team
Cheap and easy to claim
27 June 2026
Reply from Fanatical.com
Hey there!
Thank you for the 5 star rating!
It’s great to hear that you found our claims process cheap and easy. Enjoy your gaming!
Customer Support team
I've been using Fanatical for 6 years
I've been using Fanatical for 6 years. Never had a problem. Great place to find a deal.
26 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5 star rating! It's great to hear you've been with us for six years and found some good deals along the way. We appreciate your loyalty!
Customer Support Team
Reply from Fanatical.com
Love to hear that you're finding our prices good and that everything’s working smoothly for you. Fast service is what we aim for!
Customer Support team
Fine until you have an issue
I had a purchase and I revealed the code and it had apparently been used when I entered it into Steam.
Messaged them and they said its been over 30 days since purchase, which is true I didn't click to reveal code however until the same day, but sometimes the codes seem to expire which is odd as I used codes from years ago and they still work.
So I'm out of pocket. I suggest buying from Huble bundle or GOG or direct from steam.
They apologized a lot but had zero solutions and really didn't care at all. I wouldnt call it a "customer care team". Just a make the issue go away team.
27 June 2026
Reply from Fanatical.com
Hello there,
I am sorry to hear that your experience with us has been unsatisfactory. Please reach out to our customer support and we will do our best to assist you regarding this issue.
Hope to hear from you soon.
Customer Support Team
Always Great Bundles
Fanatical always offers great prices, and they make it easy to pick which items in a bundle you want. Keys are delivered instantly.
26 June 2026
Reply from Fanatical.com
Hey there!
Glad to hear you love our bundles and the instant key delivery! It’s all about making the gaming experience easier for you.
Customer Support team
I got what I wanted at a great price
I got what I wanted at a great price! No problems with the transaction.
26 June 2026
Reply from Fanatical.com
Hey there!
Happy to hear you got what you wanted at a great price with no issues. Enjoy your games!
Customer Support team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad you enjoyed the experience and our great deals! Enjoy the games!
Kind regards,
Customer Support Team
First time buyer
Got my key immediately went to steam redeem and now I’m playing the game! Thx! Great way to save 15% when steam summer sale said no thx next! Will buy again
26 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 4★ rating! We're glad you enjoyed the experience and the deals! We hope you enjoy the games!
Kind regards,
Customer Support Team
Some good discounts, but lousy perks
Some good discounts on popular games, but the perks like "free spend $1" and "RED HOT SALE - FREE GIFT" are worthless.
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for taking the time to write a review for us. Your feedback is much appreciated and we hope you enjoy the games!
Kind regards,
Customer Support Team
This is absolute garbage
This is absolute garbage. Don't waste your money.
28 June 2026
Unprompted review
Reply from Fanatical.com
Hello,
Thank you for taking the time to rate us. I'm sorry that you're not pleased with our service. If there's anything we can do to help or if you want to discuss the issue further, please do not hesitate to reach out to our support team. We'll be happy to assist.
Kind regards,
Customer Support Team
Great uExcellent games and easy to use
Great user friendly interface and excellent games!
26 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad you enjoyed the experience! Happy gaming!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! It’s great to hear you love our deals! We’re always working to bring you the best offers on games.
Kind regards,
Customer Support Team
Good price and easy steam instal
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Great to hear you found a good price and had an easy Steam installation. Enjoy your gaming!
Kind regards,
Customer Support Team
Great deal on indie games like Dave the Diver
Cheaper than steam summer sale. Quick and easy to get the code and activate in steam
25 June 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. We'll keep doing our best to give you great deals. Hope to see you again soon!
Kind regards,
Customer Support Team.
Fast and easy digital code activation
Fast and easy digital code activation, great price.
26 June 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. We'll keep doing our best to give you great deals. Hope to see you again soon!
Kind regards,
Customer Support Team.
all worked well
25 June 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. Hope to see you again soon and happy gaming!
Kind regards,
Customer Support Team.
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. Hope to see you again soon!
Kind regards,
Customer Support Team.
best prices on the market by a landslide
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We always aim to bring the best prices for gamers!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We have more deals in store for you next time! Enjoy the games!
Kind regards,
Customer Support Team
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