Fanatical always gives a good experience. Theyre the best place to shop for games since too often, games on regular stores are full price despite their age. They also embrace good causes, like the cha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Fanatical for years. Not one bad key, extra cost, or need for customer service. Never. I also like that they are an authorized store, which ensures the keys are coming from the ri... See more
Company replied
Used frequently since 2024 without issue. Great pricing and massive selection. Have managed to snag 70%+ discounts on games not discounted on Steam, and even small discounts on pre-orders and purcha... See more
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Bought the "Into Games Charity Bundle 2026" game bundle because two games I want were in it. It was a bit pricy, $15, I'd prefer if it was $13 or $12 instead (and my bank charged me a $0.15 Foreign Tr... See more
Company replied
Company details
Written by the company
Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.
Fanatical.com
Written by the company
- About Fanatical
- We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
- Our Community
- We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
- Instant Download
- Access your game keys immediately and start playing! No waiting, no fuss.
- Our History
- Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.
Officially Licensed Keys
Guaranteed official keys for ALL purchases from Fanatical!
All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.
Contact info
The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH, Rugeley, United Kingdom
- Opening hours (UK time): Monday to Friday 9am to 5.30pm; Friday 9am to 3.30pm
- support@fanatical.com
- www.fanatical.com
4.7
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I got what I wanted at a great price
I got what I wanted at a great price! No problems with the transaction.
26 June 2026
Reply from Fanatical.com
Hey there!
Happy to hear you got what you wanted at a great price with no issues. Enjoy your games!
Customer Support team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad you enjoyed the experience and our great deals! Enjoy the games!
Kind regards,
Customer Support Team
First time buyer
Got my key immediately went to steam redeem and now I’m playing the game! Thx! Great way to save 15% when steam summer sale said no thx next! Will buy again
26 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 4★ rating! We're glad you enjoyed the experience and the deals! We hope you enjoy the games!
Kind regards,
Customer Support Team
Some good discounts, but lousy perks
Some good discounts on popular games, but the perks like "free spend $1" and "RED HOT SALE - FREE GIFT" are worthless.
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for taking the time to write a review for us. Your feedback is much appreciated and we hope you enjoy the games!
Kind regards,
Customer Support Team
This is absolute garbage
This is absolute garbage. Don't waste your money.
28 June 2026
Unprompted review
Reply from Fanatical.com
Hello,
Thank you for taking the time to rate us. I'm sorry that you're not pleased with our service. If there's anything we can do to help or if you want to discuss the issue further, please do not hesitate to reach out to our support team. We'll be happy to assist.
Kind regards,
Customer Support Team
Great uExcellent games and easy to use
Great user friendly interface and excellent games!
26 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad you enjoyed the experience! Happy gaming!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! It’s great to hear you love our deals! We’re always working to bring you the best offers on games.
Kind regards,
Customer Support Team
Good price and easy steam instal
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Great to hear you found a good price and had an easy Steam installation. Enjoy your gaming!
Kind regards,
Customer Support Team
Great deal on indie games like Dave the Diver
Cheaper than steam summer sale. Quick and easy to get the code and activate in steam
25 June 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. We'll keep doing our best to give you great deals. Hope to see you again soon!
Kind regards,
Customer Support Team.
Fast and easy digital code activation
Fast and easy digital code activation, great price.
26 June 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. We'll keep doing our best to give you great deals. Hope to see you again soon!
Kind regards,
Customer Support Team.
all worked well
25 June 2026
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. Hope to see you again soon and happy gaming!
Kind regards,
Customer Support Team.
Reply from Fanatical.com
Hello,
Thank you so much for the 5 star review!
We're so glad you had a great experience. Hope to see you again soon!
Kind regards,
Customer Support Team.
best prices on the market by a landslide
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We always aim to bring the best prices for gamers!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We have more deals in store for you next time! Enjoy the games!
Kind regards,
Customer Support Team
It was a pretty glorious experience
This Company does its sales and the way their support handles problems is definitely done in proper manner, just know that me or you are in good hands, people.
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're thrilled to hear you enjoyed your experience! Happy gaming!
Kind regards,
Customer Support Team
Your understood why I madeyour are very nice people.the mistake…
Your understood why I made the mistake I made. You did not question it . Your were willing to refund my order. I appreciate.your service very much.
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for the kind words! We're always glad to extend a helping hand to our customers!
Kind regards,
Customer Support Team
I love the deal’s and nothing problem
I love the deal’s and nothing problem, i always got the codes
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We hope to bring you even more deals in the future! Happy gaming!
Kind regards,
Customer Support Team
Good deals and prizes
Good deals and additional coupons encouraged more buying with those mystery gifts 🎁.
25 June 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Mystery gifts do add a fun twist to the shopping experience! Glad to hear you're enjoying the deals and coupons.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Nice to hear everything went smoothly with your key! Enjoy your gaming!
Kind regards,
Customer Support Team
More than just steam keys available
Bought some steam keys and a TTRPG bundle for drivethrurpg, saved money and had no issues
13 March 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Nice to hear you snagged some steam keys and a TTRPG bundle while saving some cash! We love offering a variety of deals beyond just Steam.
Kind regards,
Customer Support Team
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