Fanatical.com Reviews 

83,375
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of games and amazing bundles, often highlighting the excellent pricing and great value for money. Reviewers frequently commend the seamless user experience, noting the website's ease of use and the straightforward process of activating Steam keys without issues. However, some customers also noted that certain bundles or mystery keys offered less appealing games, with a few finding them overpriced or mediocre. A few other people also felt that some keys were reported as already used or lacked clear information about region locking. Additionally, a small portion of people experienced minor confusion navigating mystery bundles or difficulty redeeming keys, and in one instance, links expired.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great pricing, massive selection,... See more

Price

Users describe positive interactions with price, frequently highlighting great prices and significant... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, seamless, and... See more

Website

Customers had positive experiences with the website, praising its ease of use, navigation, and... See more

Value for money

Consumers find value for money to be positive, with many praising the great prices, massive selection, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fanatical always gives a good experience. Theyre the best place to shop for games since too often, games on regular stores are full price despite their age. They also embrace good causes, like the cha... See more

Company replied

Rated 5 out of 5 stars

I have been using Fanatical for years. Not one bad key, extra cost, or need for customer service. Never. I also like that they are an authorized store, which ensures the keys are coming from the ri... See more

Company replied

Rated 5 out of 5 stars

Used frequently since 2024 without issue. Great pricing and massive selection. Have managed to snag 70%+ discounts on games not discounted on Steam, and even small discounts on pre-orders and purcha... See more

Company replied

Rated 5 out of 5 stars

Bought the "Into Games Charity Bundle 2026" game bundle because two games I want were in it. It was a bit pricy, $15, I'd prefer if it was $13 or $12 instead (and my bank charged me a $0.15 Foreign Tr... See more

Company replied


Company details

  1. Video Game Store
  2. Book Store
  3. Gaming service Provider
  4. Hobby Store

Written by the company

Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.

Fanatical.com

Written by the company

About Fanatical
We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
Our Community
We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
Instant Download
Access your game keys immediately and start playing! No waiting, no fuss.
Our History
Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.

Officially Licensed Keys

Guaranteed official keys for ALL purchases from Fanatical!

All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

83K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.7

All reviews

(83,375)

3,847 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a website you can completely…

This is a website you can completely trust. All the redeem codes are working on Steam immediately. Sometimes has promotions for 3A games, better to grasp the chances otherwise have to wait long time for next chance. The prices are usually cheaper than regular prices by 20% to 90%.

27 June 2026
Fanatical.com logo

Reply from Fanatical.com

Great to hear the codes are working smoothly for you! It's definitely worth keeping an eye on those promotions for the best deals.

Customer Support team

Rated 5 out of 5 stars

3 simple steps and your good to go.

These guys are great.

1. I found the game I wanted.
2. Bought the key and received the key within 5 minutes.
3. Redeemed it on Steam and was playing 20 minutes later.

Couldn't be easier and I made a nice saving too.

29 June 2026
Fanatical.com logo

Reply from Fanatical.com

It’s great to hear that you found what you wanted so quickly and snagged a nice saving too. Enjoy your game time!

Customer Support team

Rated 5 out of 5 stars

simple and easy process.

simple and easy process.

28 June 2026
Fanatical.com logo

Reply from Fanatical.com

Glad to hear you found the process simple and easy! We aim to keep things smooth so you can jump right into gaming.

Customer Support team

Rated 4 out of 5 stars

Good

Good. Value for money.

27 June 2026
Fanatical.com logo

Reply from Fanatical.com

It's great to hear you find value for money with us. We work hard to keep prices competitive, so it’s nice to see it appreciated.

Customer Support team

Rated 5 out of 5 stars

All good deals

All the games I bought, ever, have always been sold perfect. Never any problems with purchases.

29 June 2026
Fanatical.com logo

Reply from Fanatical.com

Hey there!

Thank you for the 5 Star Rating! 

It's great to hear you've had a smooth experience with all your purchases. We aim to keep those good deals coming!

Rated 3 out of 5 stars
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for taking the time to review us! We hope to provide you with the best store experience possible! If you have any suggestions or feedback, our Customer Support Team is always willing to hear you out! 

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Fanatical is the best!

Fanatical is the best! Great prices and selections!

28 June 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! Great to hear you’re enjoying our store! We aim to keep things affordable and diverse for everyone.

Kind regards,
Customer Support Team

Rated 3 out of 5 stars

Fanatical is a legitimate site for…

Fanatical is a legitimate site for getting cheap Steam keys; however, they are doing a lot of gambling bundles where you buy not knowing what you can get and promise there's a chance to win expensive items. Be careful of those.

21 October 2025
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for taking the time to review us! We look forward to bringing you better value deals in the future! 

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Keys works 100% THX

15 December 2025
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the awesome review! We hope you enjoy the games!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Everything is good

Everything is good, as always. Fast processing, and the Steam keys were available immediately. I’ve been buying there for two years, and so far, there haven’t been any issues.

25 June 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating and the continued support! We aim to bring you the best deals and experience to enjoy your gaming!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

fast and reliable

fast and reliable

27 June 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We always aim to keep things simple and efficient! Enjoy the games!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

It's a good store.

I don't think I've ever had a bad experience with Fanatical. Maybe a key has had a delay once or twice, but that's been a high demand game.

28 June 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We're glad to hear about your positive experience with us! Happy gaming!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Never had any issues with Fanatical

Never had any issues with Fanatical, they have great bundles and deliver codes instantly

28 June 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We're glad to hear you're enjoying our bundles! Enjoy the games!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

I continually have praise for…

I continually have praise for Fanatical'. They are great. They continually rejig their product catalogues in a way i find financially appealing. I hit a snafu with my latest order from them and with their supplier. [NOT Fanatical's fault]. Fanatical moved Heaven & Earth to make the situation right.
Impressing me yet again.

28 June 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the kind words and continued support! We always aim to bring the best deals for our customers and strive to bring the best experience!

Kind regards,
Customer Support Team

Rated 3 out of 5 stars

Good for new games, but not much else

Bundles are often overpriced and/or mediocre. Even the "star deals," are rarely a greater discount than what hits steam within a few months.
I usually use Fanatical for purchasing brand new games at a slight discount.

8 May 2026
Fanatical.com logo

Reply from Fanatical.com

Hello, 

Thank you for the 3 star rating. We will try to improve our bundles more and stay tuned for our future deals!

Customer Support Team

Rated 1 out of 5 stars
Fanatical.com logo

Reply from Fanatical.com

Hey there,

I am sorry to hear that your experience with us has been unsatisfactory. Please do not hesitate to reach out to our customer support team and we will try our very best to assist you regarding this matter.

Hope to hear from you very soon!

Customer Support Team

Rated 5 out of 5 stars

Very good price and trustworthy

Very good price with quick, trustworthy transaction and transfer time. Their "bonus mystery prize" incentives are just a bunch of trash keys (obviously) but they are free. No complaints with Fanatical!

27 June 2026
Fanatical.com logo

Reply from Fanatical.com

Hey there!

Thank you for the 5 star rating! Good to hear you found our prices solid and the transaction smooth. Those mystery prizes can be hit or miss, but we appreciate you giving them a shot!

Customer Support team

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