They have furniture ranges that matched our requirements. Helpful staff and competitive prices. We were on holiday and visited the store and found items that we had been unable to source elsewhere.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought sofas from Fairway 17 years ago and they needed replacing. Their choice is very good and most importantly for us is that the staff are friendly, informative and not pushy. From the first... See more
Company replied
We bought two beds for our boys for the new house. One was available straight away, so we arranged delivery for the day after completion. The other one was going to be ready in 3 weeks which made the... See more
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Really good service from Bradley and the staff who answer the phones. Bradley kept us up to date on the progress of delivery and helped my elderly parents to choose the perfect beds and sofa. The de... See more
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Company details
About Fairway Furniture
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
184 Billacombe Road, PL9 7HE, Plymouth, United Kingdom
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4.8
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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We dealt with Harry who was informative…
We dealt with Harry who was informative , helpful and kept us informed about delivery dates etc . Our chairs were delivered on the specified date and within the allotted timeframe
26 June 2026
Reply from Fairway Furniture
Thank you for your wonderful review! We're delighted to hear that Harry provided such informative and helpful service, keeping you updated throughout the process.
It's also great to know that your chairs were delivered on the promised date and within the expected time frame. We'll be sure to pass your kind words on to Harry and our delivery team—they'll really appreciate your feedback.
We hope you enjoy your new chairs!
Kind regards, Fairway Furniture
easy to assemble…
The table was very easy to assemble and is sturdy. It is easy for an elderly person to raise or lower the extension and manipulate the legs.
It was delivered on time.
26 June 2026
Reply from Fairway Furniture
Thank you for your lovely review! We're delighted to hear that you're pleased with your new table.
We're also pleased that your delivery arrived on time and met your expectations. Thank you for shopping with us, and we hope you enjoy your table for many years to come!
Kind regards, Fairway Furniture
From first setting foot in the store to…
From first setting foot in the store to our carpet being measured & laid the service was 1st class. When our furniture arrived, again 1st class service. I cannot recommend Fairway Furniture highly enough.
All the staff were knowledgeable, polite & very helpful
3 June 2026
Reply from Fairway Furniture
Thank you so much for your fantastic review! We're delighted to hear that you received first-class service throughout your entire experience, from your initial visit to the store, through measuring and fitting your carpet, and finally the delivery of your furniture.
It's especially rewarding to know that our team's knowledge, helpfulness, and professionalism made such a positive impression. We'll be sure to share your kind comments with everyone involved.
Thank you for your recommendation and for choosing us. We hope you enjoy your new furniture and carpet for many years to come!
Kind regards, Fairway Furniture
Kept up to date with arrival and…
Kept up to date with arrival and delivery of purchase. Delivery guys where very good and respectful
24 June 2026
Reply from Fairway Furniture
Thank you for taking the time to leave us a review! We're so pleased to hear that you were kept informed throughout your order and that your delivery went smoothly.
We really appreciate your feedback and hope you enjoy your furniture!
Kind regards, Fairway Furniture
Superb salesperson
Superb salesperson, very knowledgeable and not pushy. we did the rounds and although we spent more money we could def see the quality and service difference.
delivery people were also superb, smartly dressed and very polite.
21 June 2026
Reply from Fairway Furniture
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with both our sales and delivery teams.
It's great to know you felt well-informed and never pressured, and that the quality and service helped you make the right choice. We'll be sure to pass your kind comments on to our salesperson and delivery team—they'll really appreciate your feedback.
Thank you again for choosing us. We hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Very Poor Service
The sale was fine, it was an ex display bed, mattress and headboard.
I didn't want delivery yet as I was moving house but had to agree to delivery. We agreed everything would be wrapped and delivered to my current address and I would move the bed with the house move.
Upon receipt of bed, the delivery men apologised prior to unloading the bed.....the protecting sheets for the mattress had fallen off as they were held together with one piece of tape. The rest was not much better. We all spent time cleaning the mattress. Definitely not acceptable!!
In hindsight I should have rejected the delivery as none of the goods arrived in a satisfactory condition.
I will not mention the conversation I had when I phoned the store to complain, providing photos along with those taken by the delivery men.
We have also found a small tear in the headboard material at the base which will not be visible.
The store manager did contact me to apologise and agreed that they would replace the bed if any further damage was found after unwrapping everything when I have moved.
Unfortunately my experience with Fairway Furniture is way below acceptable standards. I have lots of new furniture to buy but will not be shopping here again.
17 June 2026
Reply from Fairway Furniture
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise that your order was not delivered in the condition you expected.
As a family run local independent business we pride ourselves on our customer service, and whilst we are pleased that our store manager has already been in touch and offered to replace the bed should any further damage be found after your move, we completely understand that this does not undo the disappointment and frustration caused by the poor condition of the packaging and the state of the items on arrival. This is not the standard of service we aim to provide, and we appreciate you bringing these issues to our attention.
We also regret that your initial contact with the store regarding your concerns ended in an unsatisfactory and unprofessional way and is not what we would expect. We can assure you that your feedback has been shared with the relevant teams so we can review our packaging and delivery processes to help prevent this from happening again.
We understand why this experience has affected your confidence in shopping with us, and we are genuinely sorry to hear that you would not currently consider returning. If there is anything further we can do to assist once you have unpacked everything following your move, please don't hesitate to get in touch. We remain committed to putting things right wherever possible.
We wish you all the best with your move and thank you again for your honest feedback.
Kind regards,
The Fairway Furniture Team
Excellent service
Excellent service, friendly greeting. Offered a cold drink when it was very hot outside.
Explained the recliner chair I was looking at and suggested other models which might suit my needs better.
No hard sell.
24 June 2026
Unprompted review
Reply from Fairway Furniture
hank you for your wonderful review! We're delighted to hear you received a warm welcome and that our team took the time to help you find the right recliner without any pressure. It's great to know the cold drink was appreciated too! We hope you enjoy your new chair and look forward to welcoming you back again soon.
Reply from Fairway Furniture
Thank you for your kind review! We're delighted to hear you received great, professional service from our team. We really appreciate your feedback and look forward to welcoming you again in the future.
Reply from Fairway Furniture
Thank you for your lovely review! We're so pleased to hear you were happy with the service, prompt delivery, and helpful assistance from our salesperson. We really appreciate your feedback and hope you enjoy your new furniture!
Excellent customer service from Bradley…
Excellent customer service from Bradley and I was kept up to date with delivery schedules. Delivery and installation also excellent.
17 June 2026
Reply from Fairway Furniture
Thank you for your fantastic review! We're delighted to hear Brad provided excellent customer service and kept you informed throughout, we will ensure your kind words are passed on to him. It's also great to know our delivery and installation team met your expectations. Thank you for shopping with us. kind regards Fairway
Sales staff were very helpful and not…
Sales staff were very helpful and not at all pushy. Delivery men were professional and very friendly , lovely mannered.
18 June 2026
Reply from Fairway Furniture
Thank you for your lovely review! We're so pleased to hear our sales team made you feel comfortable and that our delivery team was professional and friendly. We really appreciate your kind words. Kind regards Fairway
We review each time we make a new purchase
We review each time we make a new purchase and we speak how we find , can't find fault only praise for all staff from start to finish & even down to the delivery teams they have got to know us and we them, over the years ,all very knowledgeable, helpful, polite .
The store in newton abbot has a good range to choose from and with competitive prices, hence we keep going back.
24 May 2026
Reply from Fairway Furniture
Thank you so much for your continued support and for taking the time to leave another wonderful review!
It means a great deal to us that you return to us time and time again and that each experience continues to meet your expectations. Your kind words about our team, from our showroom staff through to our delivery colleagues, are truly appreciated.
We're also delighted that you continue to find our Newton Abbot store well-stocked with a great range of furniture at competitive prices.
Thank you once again for your loyalty, trust, and generous feedback. We look forward to welcoming you back for many years to come.
Kind regards, Fairway Furniture
Very helpful salesman at Kingsteignton
Very helpful salesman at Kingsteignton, lots of good advice - and gave us space to discuss and decide.
Booking for delivery efficient. Delivery updates useful, and both delivery men friendly helpful and did a great job - especially as my partner had recent op and couldn't move much furniture.
Always excellent service.
19 June 2026
Reply from Fairway Furniture
Thank you for your fantastic 5-star review! It's great to hear that you received such excellent service from our team in Newton Abbot. It's great to know that the advice provided helped you make the right choice, while still giving you the space to discuss and decide at your own pace.
We're also pleased that the delivery process ran smoothly, from booking and updates through to the delivery itself. Your kind comments about our delivery team are especially appreciated, and we're glad they were able to be helpful and accommodating.
Thank you for your continued support and for taking the time to share your experience. It's wonderful to hear that you consistently receive excellent service, and we look forward to helping you again in the future.
Kind regards, Fairway Furniture
2 seater leather sofa
From initially placing the order with Dave at your Newton Abbot to delivery and installation, my customer experience was excellent. Received regular updates leading up to date of delivery, all staff members were friendly and professional. Would recommend to others
22 June 2026
Reply from Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you had an excellent experience from placing your order with Dave in our Newton Abbot store through to the delivery and installation of your furniture. Providing regular communication and outstanding customer service at every stage of the journey is something we take great pride in, so it's fantastic to know this was reflected in your experience.
We'll be sure to pass your kind comments on to Dave and the rest of the team. Thank you for your recommendation, and we hope you enjoy your furniture for many years to come.
Kind regards, Fairway Furniture
Good service at the point of purchasing and beyond
Good service at the point of purchasing our bed and good service from the delivery which was prompt. The gentlemen who set the bed up for us were organised,efficient and polite. Thank you Fairway.
17 June 2026
Reply from Fairway Furniture
Thank you for your lovely review. We're really pleased to hear that you received great service both when purchasing your bed and during delivery. It's especially pleasing to know that our delivery and installation team made such a positive impression with their organisation, efficiency, and politeness.
Your kind words mean a great deal to us, and we will be sure to pass your feedback on to the team. Thank you for shopping with us!
Kind regards, Fairway Furniture
First class service from ordering the…
First class service from ordering the furniture to delivery , many thanks Dave G
19 June 2026
Reply from Fairway Furniture
Thank you for your wonderful review Dave! We're delighted to hear that you received first-class service from the moment you placed your order through to delivery. Providing a smooth and enjoyable experience for our customers is always our goal, so it's great to know we achieved that for you.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
All fine
All fine, chair brilliant. Only thing niggling I expected the chair to be delivered assembled which it was not. Delivery men were early also good.
16 June 2026
Reply from Fairway Furniture
Thank you for your review and for your kind comments about your new chair – we're delighted to hear you're pleased with it.
We're also glad the delivery team arrived early and provided a good service. We apologise for any disappointment regarding the assembly. We will raise this with the Store Manager.
Thank you again for your valuable feedback, and we hope you enjoy your new chair.
Kind regards, Fairway Furniture
Very helpful felt relax had nice coffee…
Very helpful felt relax had nice coffee and chat and yes bought a great settee😎
15 June 2026
Reply from Fairway Furniture
Thank you for your lovely review! We're so pleased you felt relaxed and enjoyed a coffee and chat with us in-store.
We really appreciate your support and hope you enjoy your new sofa.
Kind regards, Fairway Furniture
Reply from Fairway Furniture
Thank you for your kind feedback! We're delighted to hear you found our store team friendly and knowledgeable, and that you were kept informed throughout your order. Kind regards Fairwway
Quality Value and Service
We found stylish, well-made furniture and they coordinated delivery with us, to enable a carpet-fitting first. Delivery and installation was undertaken with care and consideration. Fairway will be our first choice for future furniture, providing value for money and a wide range of options, for each room.
16 June 2026
Reply from Fairway Furniture
Thank you for your wonderful 5-star review! We're delighted to hear that you found the perfect furniture and that our team could coordinate delivery around your carpet fitting. It's great to know the delivery and installation were carried out with care and consideration. We truly appreciate your kind words and love to hear we would be your first choice for future furniture purchases. We look forward to helping you furnish many more rooms in the future!
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