They have furniture ranges that matched our requirements. Helpful staff and competitive prices. We were on holiday and visited the store and found items that we had been unable to source elsewhere.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought sofas from Fairway 17 years ago and they needed replacing. Their choice is very good and most importantly for us is that the staff are friendly, informative and not pushy. From the first... See more
Company replied
We bought two beds for our boys for the new house. One was available straight away, so we arranged delivery for the day after completion. The other one was going to be ready in 3 weeks which made the... See more
Company replied
Really good service from Bradley and the staff who answer the phones. Bradley kept us up to date on the progress of delivery and helped my elderly parents to choose the perfect beds and sofa. The de... See more
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Company details
About Fairway Furniture
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
184 Billacombe Road, PL9 7HE, Plymouth, United Kingdom
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4.8
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fairway furniture. St. Austell
Staff very helpful in store.
Delivery confirmed and delivered on time.
Second recent purchase from Fairway.
Highly recommend.
4 July 2026
Reply from Fairway Furniture
Thank you for your lovely review! We're delighted to hear that our store team were helpful and that your delivery arrived on time as promised. It's especially rewarding to know this was your second recent purchase with us – your continued support means a great deal to us.
Thank you for your recommendation, and we hope to welcome you back again in the future!
Kind regards, Fairway Furniture
Buying Experiance
We were made welcome on entry, sales persons knowlege of products, ordering and receiving products quicker that stated and the delivery, assembly plus removal of packaging was very good, great experiance to shop at our localTavistock branch.
1 July 2026
Reply from Fairway Furniture
Thank you for your fantastic 5-star review! We're delighted to hear you felt welcome from the moment you arrived at our Tavistock store. It's wonderful to know our team's product knowledge helped you choose the right bed, and that your order arrived sooner than expected. We're also pleased that the delivery, assembly, and packaging removal all went smoothly.
Your kind words mean a lot to the whole team, and we look forward to welcoming you back to our Tavistock store in the future.
Kind regards, Fairway Furniture
Excellent Customer Service
Helpful staff, from the receptionist, salesman and delivery team, made the purchase of a new bed easy. Plenty of choice in the showroom.
Particularly impressed with being informed of progress after ordering until delivery. The text on the day of delivery, confirming the exact expected delivery time, was very helpful and appreciated.
9 July 2026
Reply from Fairway Furniture
Thank you for your wonderful review! We're delighted to hear that all of our teams helped make your bed-buying experience smooth and enjoyable. It's great to know you appreciated the wide choice in our showroom, as well as the updates throughout your order. Keeping our customers informed every step of the way is something we take pride in, so we're especially pleased that the delivery text was helpful.
We hope you enjoy your new bed, and thank you again for shopping with us.
Kind regards, Fairway Furniture
In tthe assistant was very helpful and good while i tried to make my mind uphe store at tavistock the assistant…
In the store at tavistock the assistant was very helpful, even though we took awhile to make our minds up on which bed we required.
12 June 2026
Reply from Fairway Furniture
Thank you for your kind review! We're so pleased to hear you had a positive experience in our Tavistock store. Choosing the right bed is an important decision, and we're glad our team was able to help while you took the time to find the perfect one.
We really appreciate your feedback and hope you enjoy your new bed for many years to come!
Kind regards, Fairway Furniture
You Won't Find Better
Having recently been a customer I am very impressed by this company. The Newton Abbot showroom has a superb range of furniture - you're unlikely not to find something you like. The showroom staff are excellent. They give customers useful information without being pushy or in your face - they know when to give prospective purchasers space to make up their minds. The products on offer are good quality, delivery dates are adhered to and deliveries are made by an experienced helpful team. We'll shop here again.
20 May 2026
Unprompted review
Reply from Fairway Furniture
Thank you so much for your fantastic 5-Star review! We're delighted to hear you had such a positive experience with us, from browsing our Newton Abbot showroom through to delivery.
It's wonderful to know our team struck the right balance by being helpful without being pushy, and that you were pleased with the quality of our furniture and the delivery service. We'll be sure to pass your kind words on to everyone involved—they'll really appreciate them.
Thank you for choosing us, and we look forward to welcoming you back to the showroom again soon!
Good sales service excellent delivery…
Good sales service excellent delivery service nothing to much trouble
30 June 2026
Reply from Fairway Furniture
Thank you for your wonderful feedback! We're delighted to hear you received excellent service from both our sales team and delivery crew. Knowing that nothing was too much trouble is exactly the experience we strive to provide. We really appreciate your support and look forward to helping you again in the future.
Reply from Fairway Furniture
Thank you for your wonderful feedback! We're delighted to hear your delivery arrived early and that our team provided friendly, knowledgeable service. We really appreciate your support and hope to serve you again soon.
Fairway are among the best local…
Fairway are among the best local companies I have had dealings with. From the helpfulness of all store staff, to the efficient communications from them to keep customers up to date with the progress of their orders. The delivery time was adhered to and delivery personnel pleasant.
It is worth the trip to Tavi from Saltash to receive such excellent service. I have recommended you to a number of people.
Thank you.
2 June 2026
Reply from Fairway Furniture
Thank you so much for your fantastic 5 Star review. We're truly delighted to hear that every part of your experience met your expectations, from the helpfulness of our store team and clear communication throughout your order, to our delivery service arriving on time with a friendly team.
We are especially grateful that you've recommended us to others, we will also pass your review on to our Tavistock team.
Thank you again for your kind words and continued support. We look forward to welcoming you back and helping you again in the future.
efficient and on time, well done.
The two guys who delivered the new mattress were both very efficient and polite, and were away in about fifteen minutes with all the wrapping and old mattress.
3 July 2026
Reply from Fairway Furniture
Thank you for your review! We’re really pleased to hear the delivery team were efficient and polite, and that everything was taken care of so quickly, including the removal of your old mattress and all packaging. We appreciate your feedback and look forward to helping you again.
Good service
Good service - very knowledgeable. Met my demanding time schedule and delivery was excellent.
Well done!
18 June 2026
Reply from Fairway Furniture
Thank you for your review! We’re really pleased to hear you were happy with our knowledgeable team and that we met your time schedule. It’s great to know the delivery went smoothly. Kind regards Fairway
5-star in all aspects
We bought two beds for our boys for the new house. One was available straight away, so we arranged delivery for the day after completion. The other one was going to be ready in 3 weeks which made the younger son a bit disappointed. Then, a few days before the delivery date of the first bed, the gentleman dealing with the sale rang me and said the other one was coming sooner so he arranged them both to be delivered on the same day. Absolutely brilliant customer service, we are very grateful and blown away, thank you so much!
1 July 2026
Reply from Fairway Furniture
Thank you so much for your wonderful 5-Star review! We’re really pleased we could help make the process smoother for your move and arrange both beds to be delivered together. It’s great to hear that we were able to bring everything forward and avoid the extra wait for your son—that’s exactly the kind of service we aim to provide.
We truly appreciate your kind words about the team and the service you received. Your feedback means a lot, and we’ll be sure to share it with everyone involved. Wishing your family all the best in your new home, and we look forward to helping you again in the future.
Reply from Fairway Furniture
We are so please to hear our team was efficient, courteous, and knowledgeable throughout.Thank you for choosing us.
All staff excellent very good service…
All staff excellent very good service from start to delivery well done
29 June 2026
Reply from Fairway Furniture
Thank you for taking the time to leave a. We are delighted you received excellent service from start to finish from all our team. We appreciate your support and look forward to helping you again.
Reply from Fairway Furniture
Thank you for your wonderful feedback! We're delighted to hear that both our sales team and delivery service made such a positive impression. Thank you for shopping with us.
Reply from Fairway Furniture
Thank you for your lovely review! We're delighted to hear you're so happy with your new bed and that both our sales team and delivery team provided great service. We really appreciate your feedback and hope you enjoy your new bed for years to come!
Excellent service start to finish
Excellent service in Plymouth store, whole process so easy, deliver and recycle and delighted with my new Gplan sofas. Excellent experience!
26 June 2026
Reply from Fairway Furniture
Thank you for your fantastic review! We're delighted to hear you had such a positive experience with our Plymouth store and that the delivery and recycling service made the whole process easy. We hope you enjoy your new G Plan sofas thank you for choosing to shop with us. Kind regards Fairway
The sales assistant was very…
The sales assistant was very professional, he listened and helped a lot. He took a great deal of trouble explaining everything and making sure we were happy. A very satisfying experience.
22 June 2026
Reply from Fairway Furniture
Thank you for your wonderful feedback! We're delighted to hear that our sales assistant took the time to listen, explain everything clearly, and ensure you were completely happy. It's fantastic to know you had such a satisfying experience, and we really appreciate you sharing your kind words.
Bed purchase.
Member of staff,Tom friendly and helpful giving us space and time to reach a decision. We were kept fully informed at each stage to delivery which was not at all intrusive. Throughout all the staff have been approachable and courteous making our experience trouble free.
18 June 2026
Reply from Fairway Furniture
Thank you so much for your wonderful review! We're delighted to hear that Tom made your experience such a positive one by giving you the time and space to make the right decision, while being friendly and helpful throughout.
It's also great to know that our communication kept you fully informed every step of the way and that your delivery was smooth and unobtrusive.
Thank you for shopping with us. We really appreciate your recommendation and hope you enjoy your new furniture for many years to come!
Kind regards, Fairway Furniture
Very helpful salesman
Very helpful salesman, cheerful and knowledgeable, very pleased with our purchases and the delivery guys.
23 June 2026
Reply from Fairway Furniture
Thank you for your kind review! We're so pleased to hear that you had a great experience with our team. It's wonderful to know that our salesperson was cheerful, knowledgeable, and helpful, and that you were equally impressed with our delivery team.
We're delighted that you're pleased with your purchases and truly appreciate you taking the time to share your feedback.
Kind regards, Fairway Furniture
Reply from Fairway Furniture
Thank you for your lovely review! We're so pleased to hear everything went well and that our delivery team was helpful and provided great service. We really appreciate your feedback and hope you enjoy your purchase!
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