I've just had my a/c re-charged and tested. I was told to allow an hour and a half for the task. In fact it was completed in 30 minutes. Nathan was incredibly polite snd knowledgeable, and working fla... See more
Location
Switch locationUnit 6, Central Trading Estate, GL2 5HA Gloucester, GB
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Terrible service and customer service. Brought my car in at 12.30 for aircon regas, Nathan advised on phone when I booked my appointment with would be an hour. I was left in waiting room for 1 hour 20... See more
Company replied
I've just visited Formola One Autocentre Gloucester once again knowing each and every time I deal with the Gloucester team I'm mega impressed with the service I receive. Big shout out to Nathan who... See more
Fabulous service in Gloucester today. Always so helpful and honest. Would never use anywhere else.
Company details
Written by the company
Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.
Formula One Autocentres
Written by the company
- Trust Formula One Autocentres to bring you the best value in your town
- We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.
Contact info
Unit 6, Central Trading Estate, GL2 5HA, Gloucester, United Kingdom
3.5
Average
84 reviews
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Excellent
Excellent. Had two new tyres fitted and wheel alignment. Very friendly and helpful staff. Work carried out in timely manner. Stress free experience. Would use again
30 May 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hopeless
I was at the side of the road for 2 hours, knew my ETA as was tracking recovery. Arrived at F1 and told I wasn't booked in, because they didn't know what time I'd be there. Then said would be 45 mins to an hour. I believed that to be from start to finish. When the car was untouched after 45 mins I was told that was how long it would take until it was looked at. Customer service is about managing expectations. The customer toilets were so disgusting they were a health hazard. No soap either. There was the well rehearsed mantra, I can only apologise. In the end someone, a manager? Took pity on me and got my car in. A thoroughly unpleasant experience.
26 May 2022
Unprompted review
Reply from Formula One Autocentres - Gloucester
Dear Heather,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
Great service and value for money
Great service and value for money
Booked in for a service the day before, all work full explained run through. No surprises.
Highly recommend.
27 April 2022
Unprompted review
Continued excellent service
Just been to their centre in Gloucester and continued excellent service. The prices are keen and the staff are very friendly and explain things in a good simple way.
2 April 2022
Unprompted review
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