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Express Appliances Reviews 

2,588
•
TrustScore 4.5 out of 5

4.5

Appliance Rental Service
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Review summary

Created with AI, based on recent reviews

Evaluating 526 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing the exceptional overall quality. Customers frequently praise the delivery team for being extremely polite, helpful, and efficient during appliance installation and setup. People truly appreciate the simple and fast rental process, noting that household goods arrive in great condition and are very reasonably priced. Users love that they can easily get in touch with support when needed to arrange convenient delivery dates. Some reviewers were not happy with occasional communication difficulties, mentioning unsatisfactory customer service interactions or delayed responses regarding repairs. Consumers also mentioned receiving faulty or dirty items that required extra effort to resolve satisfactorily.

What people talk about most

Staff

People report positive experiences with staff, highlighting the polite, professional, and friendly nature of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping and... See more

Service

Reviewers highlight positive aspects of service, noting efficient and reasonably priced appliance rentals... See more

Product

Consumers find product experiences to be mixed. While many people report receiving brand new, high-quality... See more

Customer service

Users describe positive interactions with customer_service, noting that staff and engineers are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,588)

512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Did not go through with order

Did not go through with order. Chose tv advertised at just over £4 weekly. At checkout it had jumped to almost £20 a week. On a 2 year contract this was costing almost £2K. The same tv is available in Argos ..Amazon etc for £279 brand new 😱

6 April 2026
Unprompted review
Express Appliances logo

Reply from Express Appliances

Dear Holly, Thank you for you review. I believe there may have been some confusion when placing your order. At the checkout, the rental rate is presented as "monthly" so if the product was £4 per week you would have seen a "monthly" price of £17.33. If you would like any assistance, please do get in contact and we would be happy to help.
Kind regards
Matt

Rated 5 out of 5 stars

The lady on the phone was so helpful…

The lady on the phone was so helpful and nice, she booked me in for a repair, pick up and a new dishwasher all on a day I was off, the delivery drivers were really nice, but were rushed and that meant that the water pipe wasnt tightened properly and water did leak, however they were lovely and I was able to tighten and issue resolved.
Would highley recommend this company, I was able to rent a dishwasher cheaper than I could buy and insure, so I may not own it but I have a dishwasher which will always be repaired or replaced, which made sense to me and saved me a fortune.
Great company

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Crap sent me a old iPad out broken…

Crap sent me a old iPad out broken button and I’m still being charged until they can sort a pick up of it stay away from these

9 April 2026
Unprompted review
Express Appliances logo

Reply from Express Appliances

Dear Simon, Thank you for your review. We are sorry to hear that you have a faulty product. Once we receive the product back for inspection, your charges would be adjusted accordingly to reflect the period you do not have possession of the product. Please do get in contact if you would like to discuss further.
Kind regards
Matt

Rated 1 out of 5 stars

Told tv delivery date booked day…

Told tv delivery date booked day off,rung me to say not loaded on van so canceled tv bad very bad.

7 April 2026
Unprompted review
Express Appliances logo

Reply from Express Appliances

Dear Del Roy, Thank you for your review. Sorry to hear you did not receive your product on the expected delivery date, this is not usually how we operate so please accept our sincere apologies.
Kind regards
Matt

Rated 5 out of 5 stars

Excellent service

Excellent service. I was very skeptical at first due to the terms and conditions but I am happy with the outcome and service received. The prices are reasonable.

24 February 2026
Unprompted review

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